Cover-More

Thanks for visiting our page! If you're a #CoverMore customer and need emergency assistance, please call +61 2 8907 5619. You can also reach our customer service team on 1300 72 88 22, or our claims team on 1300 36 26 44. For more info, visit our website: covermore.com.au/contact-us

@maxinekneub Hello Maxine @maxinekneub, Thanks for reaching out. To assist can you please provide your Policy number. Kind regards. twitter.com/messages/compo…

@CoverMore your on line app is terrible. If there are any call charges where no agent has picked up this will need to be reimbursed. Emirates has issued an involuntary ticket with an unsafe layover by one of their travel agents that was terminated in June due to gross neglige

@donbisset Hi there @donbisset, we are happy to hear that everything ended up all sorted in this situation. Keep safe on your future travels, Jackson

25 July: Brutal day flying @FlyAirNZ to Brisbane. 6:35am flight cancelled, rebooked to 4pm, delayed to 9pm. Then 1hr wait for luggage. Checked into an overpriced hotel after midnight ($326). Silver lining: @covermore paid out fast. #travelwoes #delayedagain

@AlexanderDowner Hello Alexander, Thanks for your message, we're sorry to hear you've had this experience. We've reached out to you via private message for more information so we can investigate this further. All the best, Jackson twitter.com/messages/compo…

Warning! If you ever get travel insurance with @CoverMore it’s a nightmare to get a claim paid!

@kdrc67 @CostcoTravel Hi Kim@kdrc67, Thanks for reaching out. Can you please provide your claim # so we can further assist. Kind regards, Carol twitter.com/messages/compo…

@CoverMore really disappointed in the service from your company after purchasing travel insurance through @CostcoTravel. It's been over 2 months since I submitted a claim for travel delay and still not reimbursed - when I call I keep getting told its "under review" - why??

@TheScarecrow23 Hi @TheScarecrow23, We are sorry to hear of your recent experience with us. Can you please provide your Policy number or DM further information and one of our representatives will be in contact. Kind regards, Carol twitter.com/messages/compo…

I don’t think I have dealt with a more inept company than @CoverMore. Quite possible the worst customer service ever.

@BlakeBuchy Hi Blake @ BlakeBuchy l can see the Claim is under review, once reviewed one of our representatives will be in contact. Kind regards, Carol

@RickHM Hi @RickHM We have sent a DM requesting further details to assist you. Kind regards, Cover-More

@CoverMore Hi, I'm a customer and I am in the Philippines and have had a small cat bite and am concerned of the chance of contracting rabies.

@therealsrikanth @Costco Hi @therealsrikanth Thank you for reaching out. To assist can you please provide your policy # Once received one of our representatives will be in contact. Kind regards, CS twitter.com/messages/compo…

Why @Costco wants to partner with @CoverMore insurance company when they are not practically helpful to a customer. I bought this insurance for 30days and asked to refund my money back for rest of the 24 days and now they are acting so rude and annoying. Such a scam!!!

@AllanSpence20 @Mastercard @CommBank @dfat @Zurich @CBAtravel Hi @AllanSpence20, Regarding a denied claim, Customers may request a review. If you have not yet requested this, please provide further details via DM. Kind regards, CS twitter.com/messages/compo…

@Mastercard @CommBank @dfat @Zurich @CoverMore @CBAtravel covered me for travel insurance coronavirus. Sent to major hospital. DFAT arrested and refused treatment. I could infect locals. 2 months claim refused. QANTAS reached out the court. ALAN denied THEY WERE grounded.

@MichaelACT123 Or you can download the claim form here: covermore.com.au/sites/cmau/fil… If you are in need of Emergency Assistance, please contact our 24 Hour Emergency assist team on +61 2 8907 5619 Kind Regards CS

@CoverMore why have an overseas Help telephone number when you only work Australian business hours?? People who are travelling and want help with an insurance claim want to be able to do it in their time, not your time. Please reconsider your business model.

@MichaelACT123 Alternativley, you can can email enquiries@covermore.com.au with your your query and and one of our dedicated Customer Service team will be able to assist. You can also lodge a claim through our online portal: claims.covermore.com.au/default

@MichaelACT123 Hi Michael, Our Customer Service team are available between the following hours for General enquiries: Monday to Friday 08:00am-19:00pm, Saturday 9:00-16:00pm, Sundays: 10:00am - 15:00pm If you are calling from overseas, please call +61 2 8907 5000

Due to the Global IT Outage experienced on Friday 19 July, we are experiencing a significant increase in calls at this time. We thank you for your patience. For more visit covermore.com.au/travel-alerts/….

@dorkymum Hi Ruth @dorkymum, I am sorry but we did not receive the requested information to search for the email. Please provide the Policy # and the email inbox the request was sent to please. Kind regards, CS twitter.com/messages/compo…

@dorkymum Hi Ruth @dorkymum Can you please provide the policy # and the email address the request was sent to please. Once received l can then further assist. Kind regards, CS

@BhardwajDuna Hi @BhardwajDuna, When a claim is lodged it is up to 10 business days and the Claims Team will respond/update. Are you requiring assistance from our 24 Hour Emergency Team ? Kind regards, CS twitter.com/messages/compo…

@CoverMore Claim no - 1567459, when my claim will be settled. Intervention was not applied in between the emergential time.

@GavWill Hi, Can you please provide the policy # so we can request one of the 24 Hour emergency Team to contact. Kind regards, CS twitter.com/messages/compo…

@CoverMore can you please fulfill your obligations. My mother in law is in hospital in Italy with a very badly broken ankle. Both of my in laws are stressed and hospitals are asking for them for money because you’re not paying them. They just need some help in a difficult time.

@DarrinJDean Hi Darren, We are sorry to hear of your recent experience with us. If you would like this reviewed, you can lodge a complaint online at covermore.com.au/guide- to-lodging-a-complaint Kind regards,CS twitter.com/messages/compo…

@CoverMore you are on notice ! Your Telephone staff i just endured was abrupt rude & voila just like that tou have lost a long time family client. #Horrendous

@suechook Hi Sue, We are sorry to hear of your recent experience with us.Can you please provide your Claim # and one of our representatives will be in contact with you.Kind regards CS

@CoverMore This company is hopeless for communication, had a claim denied (Covid) because I didn’t see Dr on cruise (last night of trip) and I didn’t get my GP to write certificate , I am self employed 🤦‍♀️ Requested a review over 2 months ago and heard nothing !!

@TitaTeouma Hi, We are sorry to hear of your recent experience with us and thank you for taking the time to let us know. So that we may investigate your concerns further, can you please provide your Claim number and one of our representatives will get in contact with you. Kind regards, CS

@CoverMore How about finalising my claim!

Thanks for visiting our page! If you're a #CoverMore customer and need emergency assistance, please call +61 2 8907 5619. You can also reach our customer service team on 1300 72 88 22, or our claims team on 1300 36 26 44. For more info, visit our website: covermore.com.au/contact-us