DVSA Support

Have you got a driving licence query or want an update on your application. If so, visit DVLA’s page at gov.uk/guidance/dvla-… for more info on processing times and contacting DVLA. We're a separate organisation at DVSA and can’t assist with licensing questions. Cont.👇

@foockingnoodle @DVSAgovuk @foockingnoodle Hi, you will need to contact the theory team regarding this. We have no access to the theory system and cannot check this here. You can ring them on 0300 200 1122, option 01. They are available from 08:00-16:00 Monday to Friday. Thanks

@DVSA_HelpMe @DVSAgovuk Hi, I booked a theory test for November, but I haven’t received any Booking reference but only received an email confirming that I have paid

Today will be our last day answering messages on this account 👋 So we can better help you, we’ll be answering all customer questions on our main account @DVSAgovuk and closing this account. Make sure you follow us over there 🙌

@Sneakachu25 @DVLAgovuk @Sneakachu25 Hi, you only need to enter one date into the system when looking for tests. The system will then show you any tests that are available in the 24 week period. You don't need to enter each individual date. Thanks

@DVLAgovuk Thanks Coral, OK @DVSA_HelpMe yellin' at you instead now

Been told I have exceeded the number of searches I can do on @DVLAgovuk test booking page - but all centres are booked up for months + you can't do a "when's the next available date" search so you HAVE to keep putting dates in. Useless.

@DVLAgovuk @PCrackpipe @PCrackpipe Hi, you will need to contact the DVA for an MOT in Northern Ireland. You can find their contact details here: bit.ly/2xlNHV9 Thanks

@PCrackpipe Hey Tom. Thanks for getting in touch! @dvsa_helpme should be able to help you with this! Take care, -Bethan

@DemiMason94 @DemiMason94 Hi, you can contact our customer support centre on 0300 200 1122, option 02 for practical test enquiries. They are available from 08:00-16:00 Monday to Friday. Thanks

@DVSA_HelpMe Do you have a contact number I can urgently get through too?

@watfordthebear @watfordthebear Hi, you will need to contact @DVLAgovuk regarding this. We are a separate agency and are unable to assist with licence applications here. You can find their other contact details here: bit.ly/1lhtpRn Thanks

@DVSA_HelpMe It's not a theory refund. It's nothing to do with theory. It was the three attempts (and expense) to get his provisional sent through - six months on it finally arrived. But there seems no-one manning calls. Do you deal with provisionals?

@DVSA_HelpMe I know today is a BH but when will you start answering calls? 17-y-o trying for 6mths to get provisional. Took 3 applications. No-one to speak to, so he paid again. And again. Finally arrived today. Tried to book theory online. Claims details wrong, checked but not.

@Robin1964 @Robin1964 Hi you will need to contact @DVLAgovuk regarding the renewal of your tachograph as it's them that deals with this. You can find their other contact details here: bit.ly/1lhtpRn Thanks

@DVSA_HelpMe trying to renew my digital tacho card, you know one of the number of card we drivers need to do our job, your web site keeps stating there are technical issues and your phone line rejects calls, and people wonder why there is a shortage of drivers

@lisshut @lisshut Hi, you will need to contact @DVLAgovuk regarding your enquiry. We are a separate agency and are unable to assist with queries relating to vehicle tax. You can find their other contact details here: bit.ly/1lhtpRn Thanks

@DVSA_HelpMe please direct me as to how to resolve payments being taken twice from my bank account for car tax

@loopymom @DVSAgovuk @loopymom Hi, you will need to contact @DVLAgovuk regarding your enquiry. We are a separate agency and are unable to assist with queries relating to driving licences or licence applications. You can find their other contact details here: bit.ly/1lhtpRn Thanks

@fitzy89 hi, we're aware of your enquiry and will be getting back to you on this shortly. Sorry for the delay.

@DVSA_HelpMe I work for an internet provider, and our whole customer network has been blocked from accessing the driving test booking page. Emailed system.administrator on 18th Aug, no response, chasing today

@DVSAgovuk @DVSA_HelpMe Who can I contact about a website technical issue? I spoke to someone on the phone and they advised to email system.administrator@dvsa.gov.uk however they have not responded after almost two weeks, who else can I try?

@TemiAFC14 @DVSAgovuk @TemiAFC14 Erith and Belvedere test routes do use similar locations for manoeuvres and that for operational reasons routes are subject to change.

@DVSA_HelpMe @DVSAgovuk Thanks, my query is would/should it be involved as part of the belvedere test centre's test route?

Don’t forget ⏳ We’ll be closing our customer service account @DVSA_HelpMe tomorrow (1 September 2021) and answering all questions here instead. This will make it easier for you to know where to go for help 👍

@Bockzy101 @DVSAgovuk @Bockzy101 @DVSAgovuk Hi, You will need to contact the theory team regarding this. You can ring them on 0300 200 1122, option 01. They are available from 08:00-16:00 Monday to Friday. Thanks

@DVSAgovuk @DVSA_HelpMe So what's the deal in closing Basildon theory test center with either the option of southend or Chelmsford at least an hour away. Surely an office suite is available somewhere in the local area

@blackpower20202 @DVSAgovuk @blackpower20202 @DVSAgovuk Please keep trying as they will answer the call as soon as they can.

@DVSA_HelpMe @DVSAgovuk Ive tried this numerous times and always get cut off

Is anyone gonna help? @DVSAgovuk @DVSA_HelpMe

@mthedesigner2 @mthedesigner2 2/2 If you would like us to make sure we have your theory details on our system, please supply two of the following identifiers via DM: Driving Licence Number Theory Certificate Number Driving Test Reference Number We will respond in due course.

@DVSA_HelpMe my theory pass certificate is in this condition will it still acceptable when I give it in for my driving test?

@mthedesigner2 @mthedesigner2 Hi, Usually you would not need to take your theory certificate along to the test centre; this information is recorded on our system automatically when you passed your theory test. 1/2

@SHANKS2204 @SHANKS2204 Hi, Sorry for the late response. If you are booking a weekend test then we charge an additional £13 as weekend/bank holidays tests are £75.

@Samanth34103644 @Samanth34103644 3/3 cancellations are very rare and are booked on a first come first served basis. We do not offer a waiting list service for cancellations. Please note that all test dates are subject to change and are constantly updated as we operate a live booking system.

@DVSA_HelpMe how do I book a driving test in Cambridge

@Samanth34103644 @Samanth34103644 2/3 Please note that you will keep your current date unless you confirm any changes all the way through to the end of the process. Dates offered by the online booking system are identical to that of our Customer Support,

@Samanth34103644 @Samanth34103644 Hi, Sorry for the late response. If you do not currently have a practical test booked, you can check availability here bit.ly/1VUjrEu. Our online system will display all available test dates, including cancellations or weekend tests. 1/3