Find Out

From idea to reality. Liverpool's first user research lab is finally here..... #UserExperience #userresearch #uxdesign #ux #Liverpool

A person staying at our Manston facility has sadly died in hospital this morning after becoming unwell. We express our heartfelt condolences to all those affected. (1/2)

We'll just leave this here...😄

If ever you want to understand why service design is important try signing up to @virginmedia Clearly no join up within their teams resulting in the worst user experience ever. Now left with no Internet Aka no service!

After some time off - we're back and our next event is 29 Sept at 6pm. We'll be talking all things Service Design and really excited to welcome experts in this field for talks and a Q&A speaker panel. Everyone welcome, bring your own🍕 and 🍻 🍷 eventbrite.co.uk/e/demystifying…

Already loving @JulieAbbo's talk for @GDSTeam Services Week ❤ Why #ContentDesign is needed from the start

Remote user research participants wanted. 1 hr call = £50 Amazon voucher. Client: Dep Work & Pensions Looking for: anyone receiving a DWP benefit such as tax credit, maternity, pensions, disability benefit and more. Please compete 2 minute survey forms.gle/c5tZyEiyMM2bfZ…

Remote user research paying £40 amazon voucher for a 45 minutes call. Client: NHS blood and transplant service. Who: both blood donors AND non donors. Why: The aim of the research is to help improve their service. Please complete the form below. forms.gle/9eq6Rmrrp11who…

Just to keep people updated. We’ve just concluded a briefing with the Deputy Chief Medical Officer. We are expecting a further meeting with the PM’s team in the morning. Until then, I won’t be making any further comment.

@patrick_hurley @patrick_hurley We are Liverpool's first user research lab and would be happy to help.

We are looking to speak to people that were on the government's vulnerable people shielding list. One hour video call pays £50. If you or someone you know was on the shielding list and would be interested please DM and we can provide more info.

@JoCArthur @uxglasgow @bobbykingux Hi, I don't suppose you have a link to a recording of the session by any chance? Many thanks

Our amazing landlords are doing their bit to get PPE to the frontline. Please donate if can.

Please support DoES in their efforts to make PPE for the frontline. Get Visors Into the Hands of Healthcare Workers gofundme.com/f/get-visors-i…

Research participants needed: Do you or anyone you know wear a hearing aid? A £60 tax-free incentive will be paid for the 1 hour interview. When:Thursday 13th Feb Where: Our lab in Liverpool. DM if you're interested. Please retweet.

It was great to attend @hyperisland ten year party and opening of their amazing new studio. The amazing @tashwillcocks doing the honours.

A big thank you to magic Mike from @DoESLiverpool for helping to put up our new sign. Luckily our colour scheme fits in with the rest of @TapestryLpl

Participant “what do I do next?” User researcher “what would you do if you were at home? That's why creating a place where people feel comfortable is so important to high quality user research #userresearch. #ethnographicresearch #usabilitytesting #ux #userexperience

Really enjoyed having @hearingdirect in the lab. You always learn so much when you put your service in front of real users. Great to work with @jonmaher @thisisrebekah @hippodigitaluk on this! #userresearch #UserExperience #ux

Today's model solely focuses on customer acquisition = constantly change in service providers. Too many orgs give no thought to the end experience. Do you have a list of companies you'll never return to due to a terrible end experiences? #UserExperience #ends