Fishpools

@russmitchell666 We’re here to tell you that the rumours about Fishpools closing down aren’t true. South east’s largest quality furniture store is here to stay. You can still shop for inspirational furniture and décor designs in-store or online.

@FishpoolsUK hi. There is a rumour that your store is closing in waltham x. Is there any truth in it? Thanks.

@FulhamJo Hello, I have passed these details onto the relevant department. Someone will contact you soon regarding your order.

@FishpoolsUK order FP255472 said delivery 8/9th March. Nothing, no attempted delivery. Where is my order?

@ameliap40 Thank you, a member of our customer service team will be in touch with you shortly regarding this issue.

@FishpoolsUK I have DMed you my order number

@FishpoolsUK really wish I’d looked at your twitter feed before given your customer service seems to poor. I ordered a sofa which arrived damaged and the delivery men damaged the feet. The sofa is no longer in stock and have been offered a 20% discount which is inappropriate

@ClaireAchter We apologise for the delay on your order, we have checked and can see the order is now scheduled for delivery.

@FishpoolsUK Disappointed with service we have received regarding a rug we ordered. 3 weeks late, no communication. After ordering a table that was useless a few years ago, I’m not sure why we came back.

@foxtax1 We are sorry to hear you are unhappy with our service, can you please send us a message with your order number so we can investigate this for you, thank you

@FishpoolsUK Buyers beware that anything that’s not in stock and is ordered, is classed as ‘special order’ and cannot be exchanged or refunded.Awful customer service, I’ll never buy from Fishpools again after spending £thousands in your store.

@GrahamLaura78 Please send us a DM with your order details and I will forward them to the relevant department.

@FishpoolsUK I wonder if a “manager” will ever be available to deal with my complaint??? #CustomerService #shocking

We love how our Felix sofa looks in this earthy green velvet - perfect for a stylish, modern living room. Paired with simple, minimalist legs, each Felix sofa offers elegant contemporary style and timeless quality to match.

Get cosy for Autumn with our stunning new Soiree Mirella bedding. Featuring an elegant floral pattern woven amongst a luxuriously soft silver velvet fabric, this set is perfect for adding a touch of elegance and glamour to your bedroom. #bedroom #bedroominspo #bedroomdesign

Add a generous dash of style to your bedroom, and plenty of extra storage space, with the Stella Mirrored Wardrobe. Each piece exudes glamour thanks to its mirrored front finishes, which can create the illusion of space in rooms of any size. #bedroomdesign #bedroominspo

Our magical Christmas Kingdom is now open! Step into our festive castle and enter an enchanted land filled with stunning decorations, baubles, home décor and more. #xmas #holidays #magic #winter #christmasshopping #holiday #gifts #santa #christmastime

The Delta bar table provides the ideal set up for a drink with friends - and it's environmentally conscious as well. All of the solid timber is reclaimed and hand-polished to create a contemporary rustic look. #furnituredesign #furniture #essex #rusticdesign #reclaimedwood

@EmmaEmmaiphone Our customer service manager is aware of your complaint and further to your conversation yesterday, we are making arrangements to have the issue resolved as quickly and as practically as possible.

No manger available but I am offered to leave a message for the manager & hopefully I’ll get a call back in 24hours!? This is a terrible way to treat a loyal @FishpoolsUK customer. I need to know what is to be done now!

@FishpoolsUK after waiting 7/8 months for the delivery of my sofa it arrived with a mark on it. Called customer service and was told a technician would be arranged - 6 weeks wait! The technician arrived and made the problem worse! Not only with his complete lack of customer

We love the sleek finish of this stunning modern appartment, created by our talented interior design team. Contact them today via our website to make an appointment now!⁠ ⁠ #interiordesign #interiors #furnituredesign #furniture #essex #interiordesignservice

We are deeply saddened by the passing of Her Majesty Queen Elizabeth II. We will continue to commemorate the life of Her Majesty and pay our respects by closing our store, warehouse and offices on Monday 19th September. We will reopen as usual on Tuesday 20th September.

@rdscfc1954 We can safely say we have enjoyed & loved every minute of it and wish you the very best for your retirement. If you ever get bored, your desk will always be free! Give it up for the club legend RICHARD SIMMS 🎉

@rdscfc1954 Richard, From all the Fishpools Staff, it has been an absolute pleasure working with you from your witty jokes to your unfathomable knowledge of our operating system (and football)

My last day at work, now it's retirement, @FishpoolsUK have been great company to work for and I leave with good memories.

@jfallover We are sorry to hear about the issue you are experiencing. Could you please send us a DM with the order details and I will pass them to our Customer Service department to look into.

@FishpoolsUK shocked and disappointed at the poor customer service my elderly mother is receiving. She has waited since May for a new chair to ease her back issues and now its finally arrived the quality is appalling. Apparently she has to wait several weeks for a technician?!

@Sareyware We are sorry to hear about the ongoing issues regarding your order, could you please send us a direct message with your order details so we can pass this on to our customer service team to look into.

Now, the salesman that we bought it from demonstrated it at the time joked with my stepmum that it would “see her out”, so he must not have had high expectations for her life expectancy! @FishpoolsUK also sold her a 5 year protection policy that only covers accidental spills!

@MartinSLewis @MoneySavingExp Help pls. If the fabric on a £1430 mobility riser/recliner chair wore threadbare on the foot rest after 10 months, would you agree that it is not fit for purpose? @FishpoolsUK have told my elderly parent that it’s “wear & tear” & “in-house damage”

@EmineAl32544356 @orlakiely Hi, we are sorry to hear about this and this is not the standard we expect our goods to arrive in. Can you please send us a direct message with your order number so we can look into this for you?