GeniePoint

Thank you for your message. To report an issue concerning the misuse of an electric vehicle parking bay, please contact the local council or report to the Premier Inn.  The council take responsibility for the enforcement of most parking restrictions, and should be able to assist you further with this matter. As GeniePoint chargers are installed at various locations, many of which are situated on privately owned land where parking is managed by third-party operators. Should you have any further questions, or require any assistance, please do not hesitate to contact us again. ​Thank you for choosing GeniePoint

@GeniePointEV Dumped on charger all night at Barrow premier inn I now can't charge here to drive home to Scotland and I'm a paying guest at the hotel.... pls issue a FPN to this selfish 1diot

@amdmad70 Good Afternoon Neil. Could you please provide the location of the charger? This will enable us to investigate the matter further for you. Kind Regards GeniePoint.

New electric dispenser. @davetakesiton @GeniePointEV

@TheSimonC90 Hi Simon, Thank you for contacting us regarding the charger, we have investigated and can confirm there has been a number of successful charges over the past few days, Can we ask when your at the charge point to call us 0800 999 4240 and we can assist. kind regards Geniepoint

.@GeniePointEV When are you going to repair the chargers you have in Letchworth Garden City and Hitchin? They've not been working for months now and just get stuck "starting" with a yellow light. I can't charge at home so rely on these.

@leejwilliams Hello Lee, Thank you for contacting us we can confirm this charger is no longer in operation, kind regards Geniepoint

@GeniePointEV hi - can you tell me if you still have charge points at Bristol Parkway station? Thanks

@AlwaysAnAngel72 Hi Caitlyn, Thank you for your message. Unfortunately this charger has been removed from our network. For more information please contact our Customer Services team on 0800 999 4240 who should be able to assist you with alternatives. Kind Regards, GeniePoint Support

@GeniePointEV is there a chance of you ever fixing your charging pods? Ten times in the last five weeks I've been here and it's never been working.

@TheSimonC90 Hi Simon, Thank you for bringing this to our attention. We will of course investigate and address any issues found. If you experience any issues in future, please don't hesitate to contact us. We are on hand 24/7 to help. Kind Regards, GeniePoint Support

@GeniePointEV for the past few weeks your EV chargers in Letchworth Garden City and Hitchin (GP10116 and GP10117) have been failing to charge and progress no further than "starting". This is becoming tiring and frustrating. Please fix this issue as soon as possible.

Hi Tom, Thank you for your email, please accept our apologies for any confusion. The £35.00 is reserved or "ringfenced" in your bank account. Once your charge is complete, the cost of the charge will be debited from the reserved amount, if your charge costs less than £35.00, the remainder will be released. If a charge does not take place, the £35.00 is automatically released back to your bank account. If we can be of any further assistance, please do not hesitate to contact our Customer Services team on 0800 999 4240. Kind Regards, GeniePoint Support

@GeniePointEV hi, I used one of your charging points and I can see two charges to my card for £35 and £30.98. I charged approximately 30kwh, is this the expected price?

Good Morning Amanda. We are aware of the issues with this charger and our faults team are currently investigating. As such, we have marked this charger as faulty on our map, we appreciate your patience while we try to resolve the issue. Please be assured that if they are able to resolve the problem remotely, it will immediately appear as available on our live map. In the meantime, the nearest GeniePoint charger is 2.5 miles away at Leigh Park Municipal Car Park GP10665. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, GeniePoint.

@GeniePointEV you were sent an email on 13/12/2024 advising of faulted chargers in #emsworth yet still no reply and still faulted as of 4/2/2025 What are you doing to repair? @hantsconnect why do you allow these in you’re car parks??

@pompeyawayman Thank you for your message. The overstay fee has been imposed to make sure that no customer has to wait longer than 90 minutes to charge their vehicle. Thanks, GeniePoint

@GeniePointEV Terrible service from GeniePoint. I’m only allowed to half charge my car - I am driving from Cumbria to Sussex. 90 minutes when the charger is slow cos it’s cold. Or I get a fine. What awful company doesn’t want me to use their services?

Network Service Update – Issue Resolved We sincerely apologise for the inconvenience caused by the recent outage. Our network SIM provider has now resolved the issue, and GeniePoint chargers are back online. Please rest assured that we are closely monitoring the network to ensure stability. If you continue to experience any problems, please contact our customer service team for assistance: 📞 Phone: 0800 999 4240 📧 Email: geniesupport@equans.com Thank you for your understanding and patience during this time.

Customer Service Contact Number: 0800 999 4240 Customer Service Email Address: geniesupport@equans.com We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience.

- Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work. - Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance.

Network Service Issue Unfortunately our network sim provider is currently experiencing an outage again, which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers.

Good News! Our network sim provider has fixed their network issue, so GeniePoint chargers are back online. If you continue to have any issues charging, please contact our customer service helpline. Customer Service Phone Number: 0800 999 4240 Customer Service Email Address: geniesupport@equans.com

Network Service Issue Our network sim provider is currently experiencing an outage which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers. - Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work. - Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance. Customer Service Contact Number: 0800 999 4240 Customer Service Email Address: geniesupport@equans.com We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience!

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@chris11256 Thank you for your message Chris, unfortunately that unit was deemed broken beyond repair. At this moment in time we are working on removing the unit and replacing it with a new charging station, We're are sorry for any inconveniences caused, all the best GeniePoint

@GeniePointEV hi, unit GP10822 has been faulty for a few years now. Is there any news about when it’ll be working again?

As we enter the new year, we'd love to hear your top EV resolutions ⚡ #NewYearNewEV #EVResolutions #SustainableDriving #GeniePoint