giffgaff

@The_OneN_OnlyMe Hello Cole, We understand your concern if you're having issues connecting to the network. Can you please send us a DM with the full UK post code of your location so that we can check the network coverage for you? – giffgaff Ann

@giffgaff Your services to the network are worse than the when you done the update to them. I'm getting barely any use of the network now. It's failing more than before.

@gallo17657 Hello Peter, we understand your disappointment if you're unable to use your services. Please update your open case advising that the issue has not been resolved and the agent who has access to your account can look into this further for you. - giffgaff Ann

@giffgaff ported in 24/4/26 but cannot send or receive texts or receive phone calls, although I can call out. You have charged me 1st month's fee but I can't do anything. Agent suggests trying different phone; don't have one. Need to speak to a human being asap.

@ekitiketakaball Hi Josh. Can you send us a DM with your full postcode, and we can check on this for you? - giffgaff Hannah

@giffgaff your signal is being horrendous, can I have an update?

@Surprice123519 Hi there. At the moment we only deliver SIM cards to selected destinations, and unfortunately if the country isn't listed we are unable to ship a SIM there. We're unable to advise on when this service will be restored to more destinations - giffgaff Hannah

@giffgaff I'm gonna be coming into the UK soon and I'm struggling to make calls with my family and friends so I'm asking on how I can get these Sim cards to "South Africa"

@cinderss4 No worries. We're here if you need anything else. Have a lovely rest of your night. - giffgaff Jeanette

@giffgaff Thanks

@giffgaff what’s your highest data plan is it unlimited plan ? And if so how much x

@howie82xx Hi Howard. Yikes, that's not right. Please drop us a DM, so we can get this sorted for you. - giffgaff Tasbiya

@giffgaff you are shite. Letting people order sims fraudulently with my email which must of been hacked. I have contacted one of your agents but because you have no phone number to call its impossible to make you aware. Now had an email saying you've sent the sim.

@lezmar63 Thanks for your feedback Lez, we'll pass that along. - giffgaff Gavin

@giffgaff Nope, just pass it on to whoever, because I have my family on giffgaff, and we are all getting inundated with these texts.

Broadband, the giffgaff way. It’s happening. Check it out: giffgaff.com/broadband/regi…

@lezmar63 Hi Lez. Please send us a private message of you need assistance with this. - giffgaff Gavin

@giffgaff STOP the constant texts

@imcalledjac Hi Jack. We've replied to your message. - giffgaff Gavin

@giffgaff please can you respond to dms

@fedellahsHearse We understand this feature would be preferred. At the moment the SIM cards do need to be managed on separate accounts but you can use the same personal information and payment information - giffgaff Mark

@giffgaff silly me thinking you would offer such a simple, straightforward way of managing multiple sims.

@fedellahsHearse Hi Kelvin. It sounds like you're trying to purchase multiple plans on the same giffgaff account which isn't possible on our network. What you'll need to do is create a different account for each plan you purchase, and have each SIM on a separate account - giffgaff Mark

@giffgaff @JW61130 I wanted to buy 3 x plans just now. Its let me do one and each subsequent one is just telling me ive ordered a new sim and I can pick a plan when they arrive. Is there a reason I can't just add several plans to a basket and check out? same payment details etc..

@Dropilopilious Once you have raised a case please get back to us with the case reference number. - giffgaff Ann

@giffgaff Thank you so much for replying, i have private messaged you! We will alert gmail now

@giffgaff Hello, someone is in my partners account because somehow you let them do a sim swap with zero verification. Can you help ASAP

@JW61130 If you're waiting longer than this, we would advise that you order a new one in the event yours has been lost in the post. - giffgaff Ann

@giffgaff Hi, I'd like to ask why the SIM card I ordered on April 3rd hasn't been shipped yet? Is it because they've given up on shipping? Customer service isn't helping. 🤦🏻‍♂️

@JW61130 Hello there, SIMs are sent via standard mail, so unfortunately, we are unable to track their delivery progress. SIMs can take up to 5 working days to arrive within the UK/EU and up to 10 working days (excluding weekends) to arrive outside the UK/EU. - giffgaff Ann

@kauser_raheemah Hello Raheemah, we have responded to your private message. - giffgaff Ann

@giffgaff My phone has been saying Emergency Calls only & getting this on & off for the last few days. I have messaged you privately as well

@DomCFC67 Hi there. Oh, dear. We understand it's important to have a good signal. Can you please send us a private message with the full UK postcode of your location, so we can check if there are any issues in your area? - giffgaff Gavin

@giffgaff Is there a problem? My phone has been saying Emergency Calls only & getting this on & off as well 🚫 for the last few days

@Smiffy1890 Hi Brent. Can you please pass us along your full UK postcode via DM so that we can check the local network for you? - giffgaff Hannah

@giffgaff what the hell??

@luketerenceb_x No problem, Luke. Have a nice day - giffgaff Hannah

@giffgaff Thanks

@giffgaff if I’ve ran out of data can I re new my plan early ?