Grab Philippines

@mantatnisme Hi! Kindly contact us via PM on FB (m.me/GrabPh) with your Grab-registered details so we can look into this further. Thank you! 🙏️

Lost my old grab account, no access to SIM and email, how to unlink it from my gcash? @grabph

So sorry to hear about this, CJ. Our main goal is to provide a clean, safe, and comfortable ride for everyone using Grab. If you think your driver's vehicle doesn't meet the standard, please rate the driver. Your feedback helps us improve and create a better experience for all Grab users 💚️

@grabph you really need to remind your driver partners to prioritize car hygiene this summer 🤢🤮

We’re sorry about this experience, Angelie. Multiple orders help riders increase their earnings while ensuring they don’t significantly affect your order. To help us investigate, please submit a report via our Help Centre: help.grab.com/passenger/en-p… or through the Grab app. Rest assured, you will receive updates and information at your email address.

@grabph You have got to stop allowing food delivery riders to pick up two orders at once because how is the second time this month that a rider handed me the wrong order and he already gave mine to someone else??

We regret reading about this. For us to be able to look into your priority delivery concern, please fill up the following web form here: help.grab.com/passenger/en-p… by clicking Login to get help. Our respective team will look into your concern and will reach out to you directly via your registered email address for further assistance. Should you wish, you may also reach out to us via our Grab Facebook Page: facebook.com/GrabPH. Thank you!

@grabph what the hell grab food. nagbayad ako ng priority fee para mabilis ang delivery. taga mandaluyong ako pero napunta sa moa yung pagkain ko. tapos wala akong matinong makausap sa app or sa messenger.

@nicaeri So sorry to hear about this, nicaeri. To further assist you, please submit a report through this link help.grab.com/passenger/en-p… and a specialist will help review the charges that were deducted from your Grabpay wallet. Thank you

GRABE KA TALAGA SAKIN STRESS LNG INABOT KO SA INYO @grabph DI PA NGA NAREREFUND UNG KINALTAS SAKIN TILL NOW TAPOS ETONG WALLET KO NMN NAKALTASAN NG WALANG DAHILAN GRABE TALAGA WALA DING EMAIL SA LAHAT NG CONCERN KO

@d__nisee Hi! We’ve checked the status of this report and can see that the item has been retrieved. If your uncle still needs help or if there’s anything else we can assist you with, please feel free to let us know. We’re happy to help! 🙏

@anemolibs Our hotline is currently for safety-related concerns such as accidents, injuries, crimes, and other life-threatening emergencies. For further assistance, please submit a report help.grab.com/passenger/en-p… and a specialist will assist on this report. Thank you

@grabph hello, I recently lost 2 phones in my latest grabtaxi ride and I cannot get in touch with the driver. how do I contact customer service aside from raising a ticket?

We sincerely apologize for the unpleasant GrabFood experience, and we know that it could have been a better experience. Since Domino's store manages the delivery for their orders, we encourage you to contact Domino's Regalado directly at 0927-6316-062 as they are equipped to address your concerns. We appreciate your understanding in this matter 💚️

@grabph @dominosph udpate naman sa ticket ko CAS-100059270467? nagorder ako sa dominos fairview kagabi pero tumawag sila sabi di nila mafulfill so sabi icancel nalang, pero ang ginawa nicomplete ung order. card payment yan kaya na charge ako kahit wala namang pagkaing dumating!

We're so sorry for this booking experience 😔 If no booking was confirmed or canceled, the amount will be automatically refunded and reflected on your account, depending on your bank's policy. Rest assured that Grab will automatically release the pre-authorization hold back to your bank or e-wallet. For more information, please visit the following link: help.grab.com/passenger/en-p…

@grabph I waited 2hrs for my order from dominos yesterday just for it to get cancelled and I still got charged for it. Where’s my refund wtf

@CeZzYbOnN Hi! To further assist you, please submit a report here: help.grab.com/passenger/en-p… and a specialist will get in touch with you. Thank you

@grabph I need help on my mother’s account. How do I get in touch with you.

@njmldt Hi! Please note that each vehicle may carry up to 4 passengers and a maximum of 3 pieces of luggage, with each item weighing no more than 23 kg. For more details, please visit: help.grab.com/passenger/en-p…

@grabph please naman. Hindi pwedeng 6-seater ang Avanza po. Hindi kasya pag madaming luggages.

@jnkthln18 We sincerely apologize for the trouble. Upon checking CAS-100059******, we see that our specialist already sent an update earlier. Please check your registered email. Thank you

@grabph Still no reply and no refund from @grabph 🙃

Hi @grabph Please check your dms.I ordered thru grab food & received raw food & reported it right away on your app. It was acknowledged by you, Grab,that I had received raw food but there was no refund.Kindly refund me for the raw food that I didn't consume due to safety reasons

@KimTheHuman00 Hi! Please PM us here on FB m.me/GrabPh with your Grab-registered details so we can check this further. Thank you! 🙏️

Yow @grabph you there?!

Hi camilliae! For more seamless ordering experience this Mother's Day, GrabFood will only accept cashless payment methods (GrabPay Wallet, credit/debit card or e-wallet) for orders above ₱500. If you wish to continue using cash, please reduce the number of items in your basket and ensure the order value is below ₱500. Thank you!

@grabph grab!!! bakit may limit na 500 lang yung cash on delivery ko? cash lang meron ako dito utang na loob, gutom na ko

We’re sorry to hear about your GrabFood experience. Delivery is managed by the Domino’s store selected in your order, so they are best positioned to address any concerns directly. Please contact Domino’s via the noted contact details here: #gid=1070405803" target="_blank" rel="nofollow noopener">docs.google.com/spreadsheets/d…. We appreciate your understanding

@grabph my order at dominos still in the kitchen. its more than an hour now. they are not answering the phone. i wanna cancel my

@rabb0111 So sorry for the booking experience. To further review this, you may submit a report via the in-app or through our Helpcenter help.grab.com/passenger/en-p… and a specialist will get in touch with you. Thank you

@grabph Stop double booking deliveries with ice or frozen. Aabot dapat ng hindi tunaw kung hindi double booking 🤬😡

@PINOYMAGICZ Hello! Our fares are dynamic and determined by the real-time Demand and Supply in your location 🙏

@grabph porke mothers day ngayon, doble ang rate nyo? kahit di naman trapik? @LTFRB pwede pa check ???

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@sauravrock16 We apologize for the inconvenience. Please note that messages are reviewed in chronological order. We understand that replies via PM may take longer than usual. Rest assured, we will respond to you via Facebook Messenger with further guidance on your concern.

@grabph Your Facebook support taking 1hr to respond and your response is email support like ignoring my email. You are not providing anything just blaming myself for your mistake.

@grabph worst service They deducted 4 times amount for same order and still showing in app pending amount. Contact support they don’t have record. Instead of helping me to return money blaming me to pay pending amount how come very pathetic service. You are like scammer