Groove

We’re excited to share a new direction for Groove, including a brand new product, a brand new blog, and a brand new chapter in our journey. Find out more here: bit.ly/2GaLeDh 🚀#groove #rebirth

@groovecommerce Hey, send us a DM!

Want to drive more sales through paid search? Learn key strategies like audience targeting, Google Shopping, and retargeting to sharpen your approach. Take your paid media game to the next level with these actionable insights. groov.co/3VHT514

@GrooveCap Hey, send us a message!

It's the last day to join Groove's angel group via our once-a-year Flash Sale. ⚡ Sign up today and you'll still score an annual membership at a fraction of the normal rate. Heck, buy one for yourself AND that hard-to-shop-for friend of yours; we'd love to have you both involved.

@NickFinch Ola!

@Groove WASSSSUP!

@DannyRaede Please email us if you are still having troubles accessing your Groove account - support@groovehq.com

@Justin_Kwok @Jira Hey there, can you please email us at support@groovehq.com and we can take a look into your account directly? Thanks!

@Groove we no longer have integrations in our settings. We used the @Jira cloud integration and it stopped working. This is messing up our entire workflow today. What's going on?

@ge0_dev Hey there! Please emails us at support@groovehq.com with your subdomain and we will take a look at your account for you. Thanks!

@thomaspun Please email us at support@groovehq.com and we will be happy to help look into this.

I'm having a lot of trouble using @Groove on any of my web browsers (safari, chrome, brave) on my Mac. I could log in and see a list of email but clicking on any of them wouldn't open. Help pls @Groove!

@4aGC thanks for ping! please email alex at groovehq.com for next steps...

@Groove Hi. We applied for the Helply grant over 6 weeks ago. When should we hear back? Thanks for your help!

@DonPowellQ Hey Don- Scratch that it was in our spam! Responding to you now.

@DonPowellQ Hey Don - Nothing since Oct 2021 from that email but shoot me an email directly and I'll be happy to help. Cheers, Lisa

@QC_Carina Hi Carina, So sorry to hear that. Shoot me an email at lisa@groovehq.com

@Groove we messaged you via the inbox 10 days ago but still haven't gotten a reply. I have another question so will ask here: can we get a refund on the annual plan (that's just been paid) and switch to monthly?

@DonPowellQ Hi Don - Yup! Not seeing anything from you. Shoot me an email directly to lisa@groovehq.com

[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/mns19lfsn07q?u…

[status] Scheduled (Mar 26, 2022, 01:00 GMT-05:00): Maintenance will begin as scheduled in 60 minutes. stspg.io/mns19lfsn07q?u…

@flavmartins Thanks Flavio!

Great #custserv post! -> Guide to Customer Success: Definition, Value, and More ift.tt/EOyBqwr by @Groove #custexp

@managecomics Anytime!

@Groove Thank you @Groove for helping me solve my Knowledge Base issues!

Hey @Groove I'm desperate to solve the SSL problem with my Knowledge Base. We have a major update to push and we're literally waiting on solving this to hit the "Go" button! Got a canned response yesterday but now crickets. HELP!!!

@jacktaylor_ny Thanks for reporting this. We had a DB backup due to a scheduled job for about 10 minutes earlier as you experienced. The spike resolved itself and everything is back to normal.   Best, Lisa

@MickyMcKay Hi Michael - I've replied to you a moment ago. Your account has been re-opened. Cheers, Lisa

@qathctyg All good on our side, are you still experiencing issues?