Health-on-Line

We’re bringing all our health brands together under one name - @AXAHealth. But you’ll still see the Health-on-Line and AXA PPP healthcare brands on our product materials & in other interactions whilst we work through the changes. However, we're still here to answer any questions.

@Juniepig Hi June, we're sorry that you haven't been called when promised. I'll send you a private message now so I can get some more details from you, in order to look into further. Thank you, Aimee

We always welcome feedback and ensure our teams know when a customer has been happy with the service they've received. See all of our Trustpilot reviews: uk.trustpilot.com/review/health-…

What does happiness mean to you? We take a look at how to boost yours: health-on-line.co.uk/blogs/how-to-b… #happiness #wellbeing

Hear first-hand from one of our customers how having a policy with us helped him get back to a clean bill of health: health-on-line.co.uk/blogs/customer…

@AvnishB0203 Hi Avnish, the best way to contact us is to call us on 01202 544444. We're open 8am to 6pm, Monday to Friday. Thank you. health-on-line.co.uk/contact-us

@HOL_Offices hi, I need to check up on apolicy I have with you. What is the best way to do this?

Read how you can make a claim, using our handy step-by-step guide: health-on-line.co.uk/blogs/the-heal…

A 5 star review from a customer who was thankful for the precise service they received from one of our sales agents. Learn more about our products: health-on-line.co.uk/private-health… Read all of our Feefo reviews: feefo.com/en-GB/reviews/… #Feedback

Our food and exercise choices might be different but which country in the world is the healthiest? health-on-line.co.uk/blogs/healthy-…

This week marks #WorldWellbeingWeek. Looking after your wellbeing is just as important as your physical health. Here's our tips on how to improve it: health-on-line.co.uk/blogs/what-is-…

We're making sure to keep our employees informed and reassured during this time. Thank you Molly for your feedback.

How far have you walked for #Pride this month? Get on those walking shoes and show your support. #StrideForPride

#Pride events and marches might be postponed this year but it doesn't mean the support and raising awareness should be on hold too. This month #StrideForPride and celebrate LGBT+ achievements and the right to be who you are.

This June, we're asking everyone to take part in an online #Pride march. If you’ve been walking, cycling or running during lockdown anyway, then on your next activity let us know how far you’ve travelled; as we all #StrideforPride together.

We work hard to make sure everyone is included and cared for, especially when times like these force normal ways of working to stop.

We ensure our employees feel valued so when we receive positive feedback like this from Tom, it's very much appreciated.

It’s lovely to hear how Charlotte has felt supported during this lockdown period and how she continues to feel proud to work for AXA/Health-on-Line. #EmployeeAppreciation

@pwilliamsponty Hi Paul, I'd advise to call our customer service team on: 01202 544444 so we can answer any questions that you have. Or alternatively if you wanted to private message us your membership number and contact details we could arrange to call you? Thank you, Aimee

@HOL_Offices For the new doctor care anywhere it says you wont have to pay for private prescriptions just the nhs fee. What if you live in wales where its free? Or do we all have to pay the england cost?

@mostlygeordie Sorry, we've now followed you. Thank you.

@HOL_Offices I am unable to send you a Direct Message as you do not follow me

Quite astounded to discover that my Health-On-Line policy, for which I pay £140pm and have seen the premium increase by 400% in just a few years does not give me access to their online portal. It does NOT do what it says on the tin. Very unhappy. @HOL_Offices

@mostlygeordie Hi, thank you for your message. Would you please be able to private message us your policy details (including membership number) and a telephone number we can contact you on, so we can help set you up with Customer Online and answer any concerns you have. Thank you, Aimee

Also found this moribund account of theirs. At least they have given up claiming to be “surprisingly affordable”. Cost me £30pm when I first signed up, almost 5 times that now. Have made very few claims either.