
this isn’t about AI replacing doctors.
It’s about access.
Patients are already using AI as their first touchpoint. Consumer-driven healthcare is here.
Health systems need to meet patients where they are through technology
Chengpeng@CPMou2022
This isn’t an edge case. From anonymized U.S. ChatGPT data, we are seeing: • ~2M weekly messages on health insurance • ~600K weekly messages from people living in “hospital deserts” (30 min drive to nearest hospital) • 7 out of 10 msgs happen outside clinic hours
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