Worcester Bosch

@SmackBangGollop Morning Daniel, we've sent you a brief DM 🙂 - SB

@WorcesterBosch I'm an installer, can we DM?

@WorcesterBosch do you monitor this account?

@LucieBakery Morning Lucie, if can you please send us a DM with your full address including post code, email address and contact number, we can take a look into this for you. - SB

@JammaMcG72 Morning James, thanks for getting in touch. We will pass this feedback on for you. -AJ

@HeatingYourHome Wanty change the shite prvs in your 4000 models only boiler that makes you do this utter pish

@Deano01973 @WorcsBoschCare Hi Dean, thanks for getting in touch. Can you please send us a DM with your full address, postcode and contact number so we can look into this for you. - AB

@HeatingYourHome @WorcsBoschCare Wouldn’t recommend Worcester Bosch - poor customer service and lack of knowledge

Follow our new homeowner customer care feed @WorcsBoschCare for all your heating and hot water queries, the team are ready to help 😊

@simonmichaeluk Hi Simon, can you please send us a DM with the relevant full address including postcode and contact number, to enable us to take a look into this for you? - SB

@claireandbenny Morning Claire, please can you send us a DM with your full address including post code and contact number for us to take a look into this for you. - SB

@HeatingYourHome absolutely disgusting how you can leave a family with 2 small children all weekend without heating and hot water in the middle of December.. worth a brand new boiler that was fitted today!

@PandaMum14 Good Morning Eric, im sorry to hear about the issues you're facing. Can you please DM us so we can look into this further ? Alternatively feel free to contact us directly on 0330 123 9559 - NS

Ok...I need help! I have a @HeatingYourHome app and smart thermostat. I have had a new router installed. I have changed the router details on the physical wall mounted control. But I just CANNOT pair the 2 up. I have tried.....

@HIGHINCIDENT1 Hi there, thanks for getting in touch! Please can you direct message us your address/contact details so we can look into this further for you? - ER

@AntheaJayne4 (2) adequate boarding and lighting; and cupboard installations must have sufficient clearances as stated in the Product installation manual;" - once you've had a loft ladder installed, we will be more than happy to attend under the guarantee for you. -AJ

.......I don't have a fixed ladder. So now an engineer won't come to look at it because there is no fixed ladder. At NO stage during installation was I told a fixed ladder was a requirement for the guarantee &/or any future attendance by engineers. I'm absolutely fuming!!!!

With no thanks to @WorcsBoschCare, I'm sat at home with no heating/hot water due to my 3½ year old boiler showing a fault. Will W/Bosch send me an engineer? No. It turns out my boiler should not have been installed in my loft by one of THEIR accredited companies because......

@AntheaJayne4 Hi Anthea, could you please drop us a DM with your full address and postcode? As per the guarantee terms and conditions -"4.1.2 The Product must be installed in an area that is easily and safely accessible; loft installations must have a fixed loft ladder (1) -AJ

@Tw1zzel Hi there, thanks for getting in touch! We would suggest contacting our Tech Team regarding this on either 0330 123 3366 (Monday-Friday, 07:00-18:00, Saturday 8:30-16:00) or Technical-Advice@uk.bosch.com. They will be happy to help. - ER

@HeatingYourHome Can I please have some advice on my WDC setup

@AlanRic23463 Hi there, thanks for getting in touch! We were experiencing a period of necessary unplanned maintenance, our teams were aware and worked on the problem with the highest urgency. We are very sorry for the inconvenience caused - ER

@HeatingYourHome Waste of time , Bosch easy care is down AGAIN !

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@MorrisWayn47935 Normally the addition of sealing agents to the system water is not permitted as this can cause problems with deposits left in the H/E. In cases where all attempts to find a system micro leak have failed, Worcester Bosch Group supports the use of Fernox F4 leak sealer only. - SB

@HeatingYourHome 2/2 I've researched various leak sealers, preferring CT1 miracle seal over Fernox F4. I just want to check CT1 has no adverse impact on boilers - i.e. your view is same as for Fernox F4 in your response to Chris shown above? Many thanks, Wayne.

@WorcsBoschCare @HeatingYourHome Had a new 30i combi fitted last week, system pressure problems have remained. Can I use Fernox F4 to try to seal suspected leak in system? Is this safe for the boiler and will my guarantee remain valid? Thanks

@lawpolicylurker Hi there, thanks for getting in touch! Please can you send us your address/contact details via direct message so we can look into this further for you? - ER

@HeatingYourHome I don’t seem to be able to log in to book an engineer. Is it down?

@PlumbingBarman @GasManGod Hi Craig, thanks for getting in touch! Please can you send us your address/contact details via direct message so we can look into this further for you? - ER

@HeatingYourHome how long does it take one of your reps to have the courtesy and decent to reply to a text they read on thursday last week?. Why is it I have customers having issues with a boiler less than 4 years old and a rep who clearly doesn’t give a toss..

@moosemarf124 No problem. Should you require any further information, please do not hesitate to contact us back. - AB

@HeatingYourHome Lovely, thanks for the help 😊

@HeatingYourHome hi, my thermostat is saying that the temperature in my living room is 40 degrees when it’s about 18 degrees and so the heating won’t come on. Could I have some advice on how to fix please?

@moosemarf124 Okay thank you, we would recommend contacting our Technical Team on 03301 239 669, and they will be happy to advise further and how to set up your thermostat. - AB

@HeatingYourHome It says Worcester, Comfort II RF

@moosemarf124 Can you please advise what thermostat model you have fitted? - AB

@HeatingYourHome Hi, it says I need premium to DM you, which I don’t have

@GordonWright Hi there, thank you for the information. We have replied as a DM, if this is not coming up, please let us know. - AB

@HeatingYourHome can you help me with why my wave won’t detect Wi-fi? I changed my router last night and now the thermostat has no Wi-fi connection. Please help!