HousingIsKey

In order to protect the privacy of CA COVID-19 Rent Relief applicants we cannot share any information about specific applications on this page. For questions about your application or appeals status, please contact the call center at 833-430-2122.

We’re reviewing every CA COVID-19 Rent Relief application. Be sure to check your email for follow-ups from your case manager and log into your account for updates.

If you’ve received a denial notice from the CA COVID-19 Rent Relief program, you have 30 days to submit an appeal. If you need help you can reach out to our Local Partner Network appointment center to schedule time with a trusted partner who can assist you.

If you are unsure about the status of your application, please contact the CA COVID-19 Rent Relief Application Call Center at 833-430-2122. A call center representative will be able to share more information about your application or appeal.

It is important to respond to questions about your application and appeal as quickly as possible. If you need any assistance—including support in a language other than English—please call 833-687-0967.

We are conducting additional outreach phone calls to applicants who have any incomplete tasks in their application. These calls are not spam! Please log into your application portal to determine what next steps are needed and respond as quickly as possible.

IMPORTANT: It is critical that you respond to any requests for additional information from your case manager as quickly as possible. Remaining applications can only be processed as quickly as applicants respond to questions or tasks.

The CA COVID-19 Rent Relief call and appointment centers will be closed Monday, June 20, in observance of the Juneteenth National Independence Day holiday.

Our case managers have reviewed every application submitted through the Housing is Key portal. Be sure to check your email for follow-ups from your case manager and log into your account for status updates.

If you have an application in progress with the CA COVID-19 Rent Relief program, you can log into your account at any time to check your status, review assigned tasks, or get more information.

Don’t forget! Eviction protections were extended for individuals who submitted qualifying applications for relief on or before March 31. However, rent and utility payments must be made by the tenant beginning April 1.

The Housing is Key call and appointment centers will be closed on Monday, May 30, in observance of Memorial Day.

The CA COVID-19 Rent Relief program will not affect eligibility for other benefit programs like CalFresh and CalWORKS. For more info, visit HousingIsKey.com

If you’ve received a denial notice from the CA COVID-19 Rent Relief program, you have 30 days to submit an appeal.

Don't wait to respond to questions from your case manager or complete tasks! If you do not respond, your application will be denied. If you need any assistance with your application or appeal (including in a language other than English) please call 833-687-0967.

Attention: the CA COVID-19 Rent Relief call center will be closed Friday, April 15, reopening Monday, April 18 at 7 a.m. PST.

Many CA families are struggling to keep up with the rising cost of living. While some eviction protections expired yesterday, tenants still have rights under CA law. Know your rights and seek legal aid if you are being threatened with eviction. oag.ca.gov/news/press-rel…

Reminder: Our call center hours have changed! You can reach out Monday - Friday from 7 a.m. to 7 p.m. Just call 833-430-2122.

@rutgr21 @CAgovernor @GavinNewsom If you have an active application in the Housing is Key program, you are protected from eviction for rent due before 3/31 under a recent extension. You can visit housingiskey.com for more info or lawhelpca.org for legal help.

California’s SMARTER plan allows us to stay prepared to quickly respond to emerging COVID-19 variants - including BA.2 - and changing conditions. Learn more about what the state is doing and how you can stay safer. ⬇️

@KeNeice_D Hi @KeNeice_D - we just sent you a direct message. We will try to help with this!