@AmericanAir hey are you still knowingly and intentionally lying to customers about the travel insurance you push on them?
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Caroline
3.1K posts
Caroline
@Inknosed
Until I get my refund, this is an American airlines hate account
เข้าร่วม Ağustos 2012
511 กำลังติดตาม136 ผู้ติดตาม
"holds the keys" which over hyped chatbot do you use to generate your replies
americanair@AmericanAir
@TheCrzAsian At times there may be multiple factors that cause a delay. The most dominate is generally referenced. The Customer Relations team holds the keys to any reimbursement or compensation offered. They have your file open and will respond to your most recent email as soon as possible.
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@AmericanAir You should work on actually fulfilling the flights you already have first
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Want the human being on the other end of this God forsaken company's Twitter account to know that you're lonely because you're terrible to be around
americanair@AmericanAir
@WhoDread We regret to hear how your travel was impacted by Winter Storm Fern. If your concerns need further review, please reply back to our Customer Relations colleagues.
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@AmericanAir was thinking about paying an Etsy witch to curse your airline but it seems unnecessary given that God himself has clearly already decided to smite you for your sins
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@KurtisCarman @AmericanAir Don't worry, they wouldn't have compensated you anyway
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My flight was canceled due to "weather" so not eligible for compensation.
lol, ok @AmericanAir
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@AmericanAir hey so how is your policy of lying to people about their ability to get a refund working with the hundreds of flights you've cancelled for "weather"?
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Teams across American are working around the clock to safely ramp up operations across our network in the wake of Winter Storm Fern.
Five of our nine hub airports were significantly impacted by this large and disruptive storm, including Dallas Fort Worth International Airport (DFW), where operations have been significantly impacted by frozen precipitation and sustained below-freezing temperatures.
Please continue to check the American app and aa.com for the latest flight status, and to take advantage of additional flexibility options.
Learn more: bit.ly/4qN7re8
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@AmericanAir is it embarrassing to be an adult running the world's worst airline's Twitter account or is that what you hoped to do with your life
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Starting to think they WANT it to function this way
Aryo@PersianKooluche
@AmericanAir why have I been on hold for almost an hour just to talk to someone about my AA Advantage account… I want to create an account, but it says I have one already, but it won’t let me reset my supposed password nor send me my AA advantage number (which I don’t have…) but AA claims I do. This is unacceptable and I’m beyond disappointed in your customer service.
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@AmericanAir hey seems like your tone has changed in your tweets. Did you (social media manager) actually get yelled at? Because it would really make my day if you did
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@AmericanAir just checking to see if you've fired your social media guy yet or if your company's goal is to come across as a patronizing dick
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See this exactly what I'm talking about
americanair@AmericanAir
@_RoninTrader You seem a bit upset. DM us your confirmation code to review what happened.
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@AmericanAir @_RoninTrader Mabey try not being condescending @AmericanAir and try fixing the many problems you continue to have, it was like pulling teeth to get a refund from you, and took over 30 days, and you have to go thru so much bs, it should be simple, same response to me was condescending.
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Don’t fly @AmericanAir! They are absolutely dog shit. Constant delays and changing flights, and they always fuck me with my first class seats. No refunds. All bullshit.
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@AmericanAir crazy that you've created a customer service system that requires you to receive and attempt to resolve complaints in a public setting, given that you're so bad at it
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Beginning to suspect they make most of their money by not actually providing a service and then not providing an actual way for you to pursue getting refunded for the service they didn't provide
americanair@AmericanAir
@GillyDaKiid We can take a look for you! DM us the Flight Credit number, and we'll check on the validity.
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Seems like what you're committed to is finding new ways to take people's money via lying about your services
americanair@AmericanAir
@ty_47 We’re committed to delivering the connectivity you expect, and your patience is appreciated while we complete this rollout of complimentary Wi-Fi to all of our AAdvantage members. Your feedback has been shared internally.
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