Insurance_post

Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK. hubs.li/Q047GMTT0

Lloyd’s Market Association operations director, Joe Brace has claimed the inability to get Blueprint Two o the testing phase was one of the contribution factors as to why the project was ultimately shelved. hubs.li/Q047GL_F0

Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased. hubs.li/Q047z6vJ0

Zego has seen a 20% reduction in its cost of service as a result of rolling out rewards for safer drivers. hubs.li/Q047yKQ00

Allianz UK chief transformation officer Jason Howes has stressed the difficulty in delivering artificial intelligence solutions at scale. hubs.li/Q047vYJH0

As Lloyd’s has today announced both profit and GWP growth for 2025, CEO Patrick Tiernan has drawn a line under the culture issues hitting the market recently, as well as the cancellation of Blueprint Two. hubs.li/Q047w8PV0

Applied Europe’s CEO Tom Needs recalls why the business pulled back from UK, is going great guns in Ireland and how RiskHandler, Ratings Hub plus AI mean it still has a bright future. hubs.li/Q047vZkR0

Lloyd’s has today confirmed it has decided to “sunset” Blueprint Two. hubs.li/Q047vMlG0

Intact Insurance is bringing its North American surety proposition to the UK as part of wider ambitions to scale its specialty lines business, hiring former Allianz Trade head of surety and guarantee David Weale to lead the expansion. hubs.li/Q047vnvH0

Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026. hubs.li/Q047vm6c0

The Financial Conduct Authority’s artificial intelligence policy lead has said the regulator is taking an adaptive and positive approach to regulating AI, promising no new rules regarding the tech. hubs.li/Q047jBLD0

New risks posed by societal, environmental and climate change, including dark kitchens, urban wild fires and 50mm hail stones, were highlighted during a joint meeting of the Post Claims and Underwriting Clubs last week in London. hubs.li/Q047jJfF0

Former regulator Michael Sicsic has outlined plans to expand Sicsic Advisory as the business looks to build on the growth it has achieved since its launch in 2019. hubs.ly/Q047hpdq0

What’s driving the changing claims picture in employers’ liability and employment practices liability is the focus of the latest Insurance Post Podcast. hubs.li/Q047hldf0

After a 2025 peppered with headline-grabbing cyber attacks, Harry Curtis looks at how cyber insurers can regain control of risk, both before an incident occurs and in the critical hours and days after a breach. hubs.li/Q047hp6B0

Lucy Rigby KC MP, Economic Secretary to the Treasury of the United Kingdom, stressed the need for “proportionate” regulation to support insurtechs and maintain the UK’s leading position as an insurance hub. hubs.li/Q0474bxh0

Insurers have been warned there are accidents “waiting to happen” if they continue to make volume a priority over discipline in the soft market. hubs.li/Q0473Qnd0

Richard Turnbull, managing director of Collegiate Underwriting, sits down with Harry Curtis to reflect on the MGA’s journey to becoming a leading PI underwriter and what comes next. hubs.li/Q0473VnF0

Paul Harvey, founder and CEO of motor insurance insurtech Adiona, has passed away. hubs.li/Q046XKxS0

Mark Lomas, head of culture at Lloyd’s of London, has flagged the market has made progress with the shrinking pipeline of female underwriting talent. hubs.li/Q046VGfY0