London Assay Office

Please note that this account is not actively monitored, and that we are unable to provide customer support through this platform. Please email any customer queries to: customerservice@assayofficelondon.co.uk

Other services remain operational. We apologise for any inconvenience and hope the issue will be resolved soon. With thanks, The Customer Service Team

Service update: We are currently experiencing service disruption due to intermittent internet access. This means customers may experience the following problems: 1. Making payments 2. Submitting packets online 3. Registrations 4. Contacting the Assay Office teams

Service update: Due to an issue with our internet provider, the counter at Greville St is currently closed. We are able to accept packets for laser marking from Greville St customers at Goldsmiths’ Hall. We are working hard to resolve the issue and apologise for any inconvenience

The King’s Remembrancer, Senior Master Cook of the Kings’ Bench Division of the High Court, has today pronounced a positive verdict on the 7,960 coins submitted by @RoyalMintUK at the Trial of the Pyx – the United Kingdom’s oldest judicial process. thegoldsmiths.co.uk/company-news/f…

@BadgeBespoke Hello. We are not able to offer customer support through this platform. Please email our customer service team (customerservice@assayofficelondon.co.uk), who will be happy to assist.

@LondonAssay can’t submit packet online can you help.

Learn how the Goldsmiths’ Hallmark Authentication Committee and the London Assay Office help to protect consumers and the trade from fakes and forgeries of Antique British Silver, at our Fakes & Forgeries seminar on Friday 12 April 2024. thegoldsmiths.co.uk/company-news/f…

@louiseplatina Hi Louise, apologies for missing your message. We're unfortunately not able to provide customer support through twitter/X. Our Customer Service team will be able to help via email (customerservice@assayofficelondon.co.uk).

@LondonAssay I know that there has been the recent IT issue, but for months now your payment system has decided to no longer accept my business debit card. Why is this? It used to accept my card, now I have to pay with my personal account- really not helpful!

@NatalieManifold Sorry to miss your message Natalie - we emailed all active customers with a full update on 29 February. You can read the most recent update (4 March) here: assayofficelondon.co.uk/news/it-and-se…

@LondonAssay can you confirm if you were hacked? If so, which part of your systems were hacked? Did hackers gain access to client data? Do I need to put a stop on my debit card?

@DesignsLucylou Hello Lucy - apologies for the delayed response. We will begin posting out packets again tomorrow (Wednesday 28 February).

@LondonAssay Hello again. Has any progress been made on the ability to return packets, please? I really need to let my customers know what is happening. This is undermining confidence in my business with them. Thank you.

. @LondonAssay Hello, do you have any updates on your IT issues yet? I have work stuck with you and need to let my customers know what is happening. Thank you.

Thank you for your patience and understanding, your business is important to us, we will be providing a further update in the coming days. The London Assay Office Team 7/7

We are still working to resolve some issues with our IT systems, and at this time, we cannot provide updates about specific packets. All packets in our possession remain safe and secure. 6/7

Service update - Tuesday 27 February 2024 - 17:00 Tomorrow (Wednesday 28 February) we will begin posting out completed packets, and will be open to accept new packets at the Greville Street and Goldsmiths' Hall counters for next day and standard hall services. 1/7

@JWarrenberg Please accept our apologies for any inconvenience caused to you and your business. We're working hard to resolve the issue and will provide a further update on Tuesday 27 February. Please do not post articles to us that have not had an online hallnote completed.

@LondonAssay I can not access your website to submit articles for hallmark.

Service update: Monday 26 February - 13:00 We are experiencing a technical issue with one of our IT systems, which has impacted our ability to accept packets and to dispatch packets by post, and access to our website and to our emails. 1/5

@DesignsLucylou Please accept our apologies for any inconvenience caused to you and your business. We're working hard to resolve the issue and will provide a further update on Tuesday 27 February.

@LondonAssay Thanks for the reply. So the update is the same as the last one. Wait until tomorrow?

@emmakatefrancis Apologies for the delayed response - please see our most recent post for an update. We have also sent an email to all customers which should be in your inbox shortly.

@LondonAssay Hi Can you please let me know an update as your last response said you’d update us by the morning on Monday 26th thanks

Today we have experienced a technical issue with one of our IT systems, which led to the temporary closure of our counters and our online account system. We are currently working to resolve this issue, and plan to fully re-open tomorrow afternoon. 1/3