LRGSupport

📣When creating a ticket with Support, please be sure to select the form that best fits your issue. This will allow us to direct your ticket to the appropriate team, resulting in a quicker response time. 🩷

@91Alebonic That's perfectly fine! You can leave that blank. 🙂

@LrgSupport I can't generate a ticket because it asks me for an order number and they haven't sent me any number.

@LrgSupport Hello, I made a pre-order for Sonic X Shadow. I was charged the money but they haven't sent me a receipt or an invoice. I go to the page and the order number doesn't appear either. They practically just stole my money. I don't know what else to do or ask for help. I'm

@ThunderTosca Hello! Please submit a ticket and we will take a look for you. 🙂 bit.ly/3zHU7z2

📣When creating a ticket with Support, please be sure to select the form that best fits your issue. This will allow us to direct your ticket to the appropriate team, resulting in a quicker response time. 🩷

@kampfkecks1992 Hello! This is the same as the platform's digital storefront.

Hey @LrgSupport, I have seen that the PS4 / PS5 Version says this. Is this correct? The other versions have other languages such as German. This would be very important to me as the game is in German and is actually for the PS5.

Also für die, die ne CE bestellen wollen: Ich hab grad bemerkt das die PlayStation Versionen keine Deutsche Version enthält. Nur die anderen. Bin bissle sad. Warum @LimitedRunGames ?

@ngeles29903027 Hello! We'll reflect any language updates on our product pages to match those that are listed on the games' digital storefront. Right now, no other languages are listed!

@LrgSupport Hello Limited Run 🙂 Could you please tell me if the Spanish language is available in subtitles for Shadow of the Damned Hella Remastered? I am from Spain and I would love to know so I can reserve it. All the best

@DarnellBebop Hi there! We're sorry about that. As long as you have everything in your order listed as "Now Shipping", you can guarantee just that!

@jakeniehaus Let's go! We love to hear it. Save that link though, we're ready to help any time you need us!

@LrgSupport Actually I spoke too soon. 🤐 It’s out for delivery today! Thanks though!

@LrgSupport Hey there, at what point should I be worried about my shipping status? I've had my TMNT II OST from you guys show as "Shipment Received, Package Acceptance Pending" as a UPS Mail Innovation for almost a week now and neither UPS/USPS has been able to help.

@DestructoDisk_ @JPSWITCHMANIA @SabotageQc @LimitedRunGames @seaofstarsgame Hi, there! Go ahead and send in a ticket to us and we'll be glad to look into this for you! 🙂 bit.ly/3zHU7z2

A HUGE shout-out to @SabotageQc and @LimitedRunGames on a masterclass Early Backer Limited Edition for @seaofstarsgame! Perfection!

@JoaquinRare Hi there! We're sorry about the mix-up, and you won't have to worry. We'll make sure that you get the correct version you ordered! 🙂

@LrgSupport I have received my order of Day of tentacle remastered deluxe after a lot of months, but it was the PS4 version, not the Xbox version I ordered... I have opened a ticket, but I'm very worried, about the change I live in Spain and won't be easy...😞

@Huguit0mm @LimitedRunGames 😮 ❤️

Dos pedidos más de @LimitedRunGames por fin en casita después de mucho tiempo 😁 Y una pena los más de 80€ que me ha tocado soltar en Correos por todo el tema de aduanas, no me cabe duda de que @LrgSupport lo solucionará pronto #SwitchCorps

@baeksondo Hello! Your order hasn't hit the table, however, the Castlevania Advance Collection is actively shipping. There are many Castlevania fans, and when your order is ready, a notification will come your way!

@LrgSupport I have been waiting 3 months (being ready) for order 2713519 to be sent and you just tell me that they are all already sent

@1starwish @SackboyFX That's correct, a post shipping return would be a return for refund. If you don't mind, meet me in DM with your ticket number so I may review further.

@SackboyFX maybe if that’s what they mean by “post return shipment” but tbh i don’t want to refund since I actually did want this game physical 😢

@Aymen_D Hello! Yep, all of the details will get sorted out through your ticket. Keep an eye out for a response from one of our representatives!

@LrgSupport Did you get everything please ? When can I expect some feedback please ? When will my order be sent ? Thanks

@LrgSupport Hello 👋 May I please have a reply on a DM that I sent you ? Thanks

@BipedalBrutal @LimitedRunGames Thanks for reaching out. Meet me in DM with your ticket number and email so I may get an agent assigned to you.

@LimitedRunGames @LrgSupport I put in a ticket to find out where my Zak McKraken game is as it was not delivered to my address and is showing as coming back to you now? Still no response days later? ☹️

@CosmicSquirrels @LimitedRunGames I have tested on my end and am able to redeem the code. If you would like, meet me in dm with your code.

@LrgSupport @LimitedRunGames Still not working. Could you try and fix it in your end? Don't wanna bother support, had to make lotsa tickets as it is in the past days, due to customs fees despite DDP shipping, and missing cards. Thanks!

@LrgSupport @limitedrungames Hey there, why is my 5% off voucher not working with Felix the Cat Switch standard? Please reply soon, wanna order other games with it and some expire this Sunday. Thanks!

Meet Felix & his bag of tricks! Pre-orders for our Felix the Cat title, which includes the original NES and Game Boy Felix the Cat games, are LIVE! Pre-order your copy here: bit.ly/4aTZ74Q

@toadfrawg I'm sorry to hear about this. If you haven't already, please open a support ticket here: support.limitedrungames.com/hc/en-us/reque… and one of our agents can look into that for you.

@LrgSupport Hey guys, I know it’s the holidays and shipping is crazy…my order for Quake 2 has been sitting at waiting for pickup for 2 weeks with no movement….is this just a backlog thing or is it waiting on usps to pick it up? Everything else that’s shipped has moved quickly.