Marks and Spencer Customer Support team

Hi @marksandspencer, can you clarify whether M&S plans to join the Pegasus partnership or use Facewatch facial recognition technology in stores? Customers would really appreciate transparency on this. Thanks.

@CraigWorswick Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

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@tom550993 Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

@marksandspencer lettuce…free with tiny snails!

@Loobyloo22222 Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

@NewForestDog @marksandspencer Same with Next - Evri are appalling. Just wish companies would stop using them, as it's putting me off using the company at all!

Yet again I am waiting for an Evri delivery from @marksandspencer that has not arrived today and now the tracking number is unrecognised by Evri. I so wish M&S would just stop using them. I know it works ok in some areas of the country, but our local service is appalling.

@MelissaBUSTED Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

I know people could say I could just buy normal groceries and cook meals in quantities and sizes however I want, but I’m often so burnt out and cba cooking properly so ready meals really help when I’m particularly not great! Idk I just really stan @marksandspencer x

You know @marksandspencer win. Not a restaurant, but they recently introduced a range of smaller, cheaper meals! It helps people like me with ADHD and on meds which affect my appetite. ADHD means I get bored of food easily so I never want leftovers/always want something different

@BobBobhar Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

@shoegal1927 Hi 👋 We’d be happy to help! Please DM us your order number and the email used at checkout, and one of our team members will assist you directly.

@marksandspencer Heads up to all shops, venues & HOSPITALS...if someone is clearly 🤒 spewing their germs everywhere in the air give them a 😷 if they refuse it ban the fuckers including kids! Those of us clinically vulnerable during the Covid years are still so. A 3 day cold = weeks 🤒 to them!

Right back at ya! From now on I'm masking up again! And also asking myself WHY DID I EVER STOP? Immunity is compromised due to ongoing health issues. And i am fed up of picking up colds & viruses from snotty ass bastards who don't stay 🏡 when ill! #masks vm.tiktok.com/ZNRPpA73b/