MaxContact

Today we're excited to introduce the new MaxContact. 🎉 Find out more: eu1.hubs.ly/H0p7h_M0 #CustomerEngagement #ContactCentre #BrandRefresh #MaxContact #AIforBusiness

30% of calls already handled by voice AI at Simplyhealth By 2035, mundane tasks will be gone—and agents will focus on complex, human moments. That means higher pay, better wellbeing support, and real career growth. eu1.hubs.ly/H0l5_Kt0

“Unprecedented call volumes”? Are you sure? Martin Lewis explores why customers face obstacles seeking help and why some companies use “high call volumes” as an excuse. If your team struggles, reconsider your call handling strategy—not just your scripts. eu1.hubs.ly/H0l5Qvq0

💡 Just read a fantastic article on Call Centre Helper that reinforces this: Customers Feel More Valued eu1.hubs.ly/H0jWTVJ0

The strength and dedication of these three dads in walking for their daughters are truly moving. Their incredible fundraising has enabled Papyrus to launch Hopeline 24/7, powered by MaxContact, which offers crucial support. eu1.hubs.ly/H0jKstt0

Google Chrome missed it's targets 2 years in a row before smashing their target in year three! All contact centres set goals, some meet them, but the very best use those missed goals as the roadmap for future success. eu1.hubs.ly/H0jGt4S0

🏆 EXCITING NEWS! We're thrilled to announce that we've been named among the Top 100 Fastest-Growing Technology Companies in the North for the FIFTH consecutive year by GP Bullhound's Northern Tech Awards! #NorthernTechAwards #UKTech #Innovation

What are some of the strangest things you have seen in a contact centre? In 2000, Freshwater Software, a now-defunct company based in Boulder, Colorado, implemented a unique office design for their call centre.

One of our clients had a problem. Their B2C sales calls? Some were great, and others, not so much. Then they tried speech analytics. Spokn AI. It changed everything. It was used for training. They improved scripts. Results? Better conversions eu1.hubs.ly/H0hk7Rl0

Our G2 Badges have arrived! ✨ We're thrilled to announce that we've earned 24 badges based on user reviews on G2! Want to learn more about MaxContact? Find out more here: eu1.hubs.ly/H0hVV070 #G2 #CustomerExcellence #UserReviews #SaaS

For collections teams: timing & accuracy are crucial. Our MaxContact-HubSpot integration streamlines callbacks, providing agents with instant customer details and automated call logging. Improve collection rates & call quality. Learn more: eu1.hubs.ly/H0hRCtp0

This recognition as the "Best Performing Company" in the CRM software and digital platforms category is a testament to our team's hard work and innovation. 🎉 We're grateful for the support from our amazing community and clients who made this possible.

A sales team can improve call success rate by combining strategy and structure and equipping call agents with the right tools and technology. We've put together what we found to be the best tactical actions to improve your sales call success rate: eu1.hubs.ly/H0hkhRg0

Have you registered for our next Afterwork with MaxContact event yet? On Wednesday 26th March at 6pm, we're back with another insights-packed event in Manchester 🎉 See you there? Register your place 👉 eu1.hubs.ly/H0hnZP00

Different sales approaches work on different types of people, and there is no one size fits all, but there is a secret sauce, and that is connecting to the person you're trying to sell to.

Hollywood loves to pick on call centres, often garnering a reputation for being annoying, unhelpful, and a common place for phishing scams. We've analysed and debunked some of the most hilarious, and iconic call centre scenes from TV and film. eu1.hubs.ly/H0gYvZm0

Employee burnout is a significant concern in contact centres. What's the most effective strategy for improving agent wellbeing and reducing turnover? A) Flexible work/remote options. B) Enhanced training and development C) Improved tools and technology D) Recognition and rewards

Thrilled to showcase how Compare My Insurance transformed their customer experience using MaxContact. "It's easily been the most stable, reliable outbound dialler we've used," says Mark. See the full story: eu1.hubs.ly/H0gMvT00

We're exhibiting at Channel Live 2025 next month, where we'll be showcasing our contact centre platform. Want to explore partnership opportunities or see how our CCaaS platform can create new revenue streams for your business? Book a one-to-one meeting with our team at the event!

Speech analytics offers powerful insights by recording and transcribing all customer conversations. Speech analytics provides actionable insights to improve compliance, agent performance, sales, and customer experience. Learn more: eu1.hubs.ly/H0gHdcd0