P.C. Richard Care

@mattwellagain @Frigidaire Hello Matt, we're sorry to hear that you're having trouble with one of your refrigerator doors. Please reach out to us at 800-696-2000, and one of our customer service representatives will be able to assist.

@PCRichardCare @Frigidaire my left door is hanging lower than the right. I only bought this fridge a few months ago. Is this something that can be repaired?

@mattwellagain @Frigidaire Hello Matt, we're sorry to hear that you're having trouble with one of your refrigerator doors. This is something we should be able to address. Please reach out to us at 800-696-2000, and one of our customer service representatives will be able to assist.

@spjordan23 @PCRichardandSon Good morning! You can send your compliment to us at customerservice@pcrichard.com, attention: Social Media Team. Thank you!

@PCRichardandSon @PCRichardCare good morning team, where can I go to make a corporate “complement” yes I said complement not complaint.. people don’t do enough of this & the service I received after having a major issue with Lowe’s deserves recognition!

@Primo0311 thank you

@PCRichardCare a technician came to my house to diagnose an issue with my fridge last Thursday!! Tells me we have to order a part and it would be a couple of days and you will hear from us!! A week later no update at all!! What’s the point of a warranty? Beyond now

@Primo0311 , We're sorry to hear about this negative experience. We would like the opportunity to investigate your feedback further. Please could you contact us at customerservice@pcrichard.com(ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to reso...

@FlyMID @PCRichardandSon It has not yet been confirmed, but it's definitely possible!

@PCRichardandSon Are there any plans to start selling the Segway electric bikes?

Rolling into the weekend like… ow.ly/EwwP50W7P6V #Segway #ElectricScooter

@rallybri We're sorry to hear about this negative experience. We would like to investigate this further. Please contact us at customerservice@pcrichard.com(ATTN: Social Media Team) with the invoice number of your purchase. We'll help resolve any issues as quickly as possible.

@PCRichardCare My folks bought a Samsung washer/drier combo from you w/ a 10yr svc contract in 2016. The washer was replaced due to manufacturer recall 6 mos later. The replacement just broke & your phone rep is saying the extended warranty doesn’t apply? Sounds a bit odd…

@Antoinette70419 We want to help you resolve this. For us to do so, we would need the invoice number or the telephone number used at the time of purchase, so we can better assist you. Please send this information via email to customerservice@pcrichard.com (ATTN: Rich S.). Thank you.

@PCRichardCare can you please explain to me why is taking almost five months to repair my stove?

@Antoinette70419 We're sorry to hear that. We would like to investigate this further. Please could you contact us at customerservice@pcrichard.com(ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to resolve any issues as quickly as possible.

@SarahFerlanti26 @PCRichardandSon We're sorry to hear about this. We'd like to investigate your feedback further. Please contact us at customerservice@pcrichard.com(ATTN: Social Media Team) with the invoice number of your purchase. We'll try to resolve any issues as quickly as possible.

Never and I mean never purchase a thing from @PCRichardandSon !!!!! 2 weeks of run arounds trying to get them to file an insurance claim for water damage, stolen parts from their installers and nasty customer service!!!

@Antoinette70419 @PCRichardandSon Hello, we are sorry to hear that. We would like to know more about what happened, so we can better assist you. Please send us an email with the invoice number of your purchase to customerservice@pcrichard.com so we can look further into this.

@PCRichardandSon your customer care dept. needs an overhaul! Your reps could use some coaching! Horrible customer experience!

@Poema21Yoka @PCRichardandSon We're sorry to hear about this. We want to look into this further. Please could you contact us at customerservice@pcrichard.com(ATTN: Social Media Team) with the invoice number of your purchase? We'll work with you to resolve any issues as quickly as possible.

@PCRichardandSon. Customer service is terrible. I bought a refrigerator and paid for an 8-year warranty. The refrigerator breaks down all the time. It's expensive for them to wash their hands of it and only provide repair service when it breaks

@grjr3021 We are sorry to hear you are having trouble. We responded to the direct message you sent us. Please check your inbox when you get a chance.

@PCRichardCare I have a tech coming tomorrow for my refrigerator - only 4 years old and then this evening my son's 4 month old AC is leaking water and a jelly like substance! I don't understand what is happening with products that are supposed to be reliable and made well!

@grjr3021 @PCRichardandSon We are sorry to hear you are having trouble. We responded to the direct message you sent us. Please check your inbox when you get a chance.

@PCRichardCare @PCRichardandSon I called the 800 number. They want me to wait for FRIGIDAIRE to ok the exchange. I bought a n extended warranty THE unit is lesN than 6 months old! defective. I EXPECT FULL REFUND INCLUDING MY WARRANTY and I should not have to wait 3-5 days

@Antoinette70419 We are sorry to know you are having trouble. Please email us at customerservice@pcrichard.com (ATTN: Social Media team) with your purchase invoice number and the best number you can be reached at, so we can better assist you.

@PCRichardCare - how can you allow a customer to wait four months to have a stove repaired? Today again tech arrived totally unprepared to repair our stove. I was made aware by the repair department that it was entered as a new call. Technician was only here to troubleshoot.

@prohostinghacks @PCRichardandSon @HomeDepot Thanks for your positive feedback. We appreciate your business, and look forward to your next visit!

If you own a home in NYC and need new appliances go to @PCRichardandSon. If you need carpet installed find a mom and pop shop that does it. Just don’t trust @HomeDepot to do it. I’ll still buy my lumber and tools there but that’s it!

I never use @HomeDepot for any kind of installation anymore after several terrible experiences where the workers sent to do the job find reasons why they can’t do it. Not sure if it’s HD policy scaring them or just lazy workers but I’m sick of it.

@ShaziaZRafi @PCRichardandSon Hi, we are sorry to know you are having trouble. Please email us at customerservice@pcrichard.com (ATTN: Social Media team) with your purchase invoice number and the best number you can be reached. We will help you sort this out.

@PCRichardandSon have been trying to schedule delivery of my order; on hold constantly, line cuts off, no way to schedule delivery online, chat function staff took down my phone number for call back, no call back

@NaughtyAuddie29 @PCRichardandSon We're happy to hear that it has been resolved!

@PCRichardandSon I would like corporate to contact me. Your employees in Eatontown NJ are ( not all) I have names, are running a scam. I have been waiting now almost 4 months for a $70 refund. Unacceptable. Please contact t me for details.

@NaughtyAuddie29 @PCRichardandSon We apologize for the negative experience you had. We would like to make things right. Please send your invoice number to customerservice@pcrichard.com (ATTN: Social Media team). Our corporate Customer Service team will resolve this.

@jwm0812 @PCRichardandSon Hi Joanna, we are sorry to hear that. Please email us at customerservice@pcrichard.com (ATTN: Social Media team) with your purchase invoice number and the best number you can be reached. We will help you sort this out.

@PCRichardandSon WOW WHAT A CUSTOMER SERVICE. Called explained my issue got put on hold and as soon as 1:01 PM hit I got hung up on why because we’re going out to lunch between 1 PM and 2 PM. What a great customer service.