Penn State School of Hospitality Management

New research from @PennStateSHM offers a guide to help #hospitality businesses use #AI to better meet customer expectations. It shows how AI can improve service and efficiency, while still keeping a personalized, human touch. psu.edu/news/health-an…

Within a framework to guide hospitality businesses in efforts to destigmatize the hiring of individuals who have criminal records, a @PennStateSHM research team identified three stakeholder groups that businesses should consider during the hiring process. ow.ly/6hor50TWhSk

In the restaurant industry, celebrity CEOs may engage in more risk-taking behavior when their celebrity status is combined with other factors, according to findings from researchers in @pennstateshm. #research ow.ly/4X6c50TGc82

Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, @pennstateshm researchers find. ow.ly/OENP50TosAp

Environmental, social and governance initiatives lead to greater financial gains for hospitality firms in high-income countries compared to low-income nations, according to new findings from our researchers ⤵️ ow.ly/CJAr50SNC87

Our crowdfunding campaign supports student research, study abroad and conference travel experiences, and summer tuition assistance and scholarships. Support our students ⤵️ ow.ly/UIpN50SFemM

Our Crowdfunding Campaign, Sustaining Student Success, is in full swing! #SHMProud From professional conference travel to research opportunities, support our students in their academic endeavors ⤵️ ow.ly/LpgY50Sy9sX

Our Crowdfunding Campaign, Sustaining Student Success, kicks off today! #SHMProud From professional conference travel to research opportunities, support our students in their academic endeavors ⤵️ ow.ly/Pi2K50StE9o

Congrats to our faculty members receiving non-tenure-line promotions! #SHMProud #HHDProud @pennstatehhd 🔵 Bill Kidd, assistant teaching professor ⚪ Mitch Lawson, assistant teaching professor 🔵 Jeffrey Heim, associate teaching professor ➡️ ow.ly/zepv50SoqHo

Using a visual sweetness scale on wine labels, rather than a text description, may increase purchase intent among novice wine consumers. Check out our latest research ⤵️ ow.ly/5ccw50Sn7Wj

📸 Scenes from International PSHRS Day #shmproud

Celebrate International PSHRS Day with us! On June 20, PSHRS will host celebrations at locations nationwide. Join, celebrate and network with our hospitality alumni! See the full list of locations ⤵️ ow.ly/n8ZT50S4qxw

#SHMProud 🎓 💙

Julia Boccella will serve as our Student Marshal for spring 2024 commencement. She received the Penn State Evan Pugh Scholar Award, among other honors. Congrats, Julia! #WeAre #HHDproud #PennState #SHMproud Learn more ➡️ ow.ly/Vosi50RpxkU

Gain in-demand skills that translate directly into upper-level management positions with a Master of Professional Studies in Hospitality Management. Learn about our program and meet with faculty during our webinar from noon - 1 p.m. on May 8. Register ➡️ ow.ly/xubA50RsTQ5

New research from our Associate Professor Breffni Noone found that the presence of a wait line at a restaurant can increase perceived brand popularity among first-time customers, although this effect can diminish after 15-minute waits. ow.ly/Kumk50RoZRa

Have questions about our Master of Professional Studies in Hospitality Management? We have answers. Join us for a lunchtime webinar from noon to 1 p.m. on May 8. Meet with our faculty and staff and learn how the program can accelerate your career. 👉 ow.ly/NL5B50RjTur

We'd like to congratulate Anna Mattila, Marriott Professor of Lodging Management, for being ranked 52nd worldwide among Best Scientists in the field of Business and Management! Learn more ➡️ ow.ly/XX5B50RfbwO

Food television personality and author Simon Majumdar recently visited @penn_state! He headlined several of our on-campus events, including emceeing a "Culinary Throwdown" featuring Penn State chefs. Check it out ⤵️ ow.ly/YeCw50RavFu

Ashley Akright Colon ('09 HRIM) made a gift to establish the Ashley Akright Hospitality and THON Leadership Award. This will reward students who have taken an active leadership role with a student club or organization and participate in THON. ow.ly/jcyR50RawE2