Point Broadband

@denmurph We hate to hear that was your experience. We strive to give our customers the best service. We are happy to help with any issues you maybe having. Please PM us so we can assist.

@PointBroadband I was on hold 30 minutes because I have no service and the recording said I was the next customer. Suddenly I get a message that your offices are closed and to call Monday. What??

@The1TrueBoomer Hey @The1TrueBoomer We hate to hear you are experiencing service issues. Please send us a text at 844-407-6468 or use our live chat option on point-broadband.com for assistance. We want to get this resolved!

@PointBroadband on the phone waiting..and you fuckers haven't sent a tech to my house in a fucking week....fix my service now

@OpaTruth Hey @OpaTruth. I understand your concern and apologize for the disruption. Despite network redundancy, a fire impacted multiple systems. Our team responded quickly and continues working to improve reliability.

@PointBroadband had an outage in Michigan due to a fire... I guess redundancy isn't in their IT vocabulary.

@stecal12 We would be happy to help. Please use our live chat option on point-broadband.com for assistance or call/text us at 844-407-6468.

@PointBroadband For trying to send me a $14 refund from after having cancelled service, & you want me to register on another site & provide checking acct or debit card with them, not happening. You don't need my personal banking data. That's whack. Send me a check in the mail.

@OpaTruth Hey Opa, we don't want you to have a bad experience. Send us a text at 1-844-407-6468 and we'll be glad to help!

@nothingsglory Please send us a PM with your name and address. We can check on this for you.

@PointBroadband are you having problems again? internet has been going in and out all night tonight

@The1TrueBoomer Hey Ryu, we don't want you to have a bad experience. We want to fix any issues you are having. Please text us at 1-844-407-6468 or give us a call and we can assist.

@PointBroadband all this time and you still have shitty internet. Why is it that in johnson city tn...they have a close to zero ping services to the Ashburn Virginia servers and your fucking ghettos asses can't get below 20??? Let me know when you bitches get your shit together.

@cliffs_girl Hey Steph, We want to get this fixed for you! Send us a text or call us at 1-844-407-6468.

Hey @pointbroadband. Haven’t had internet for 5 days. We are patiently waiting because we know the weather has been yuck. But could we get a better update rather than it will be restored asap???? Thanks!

@DadmanTN Hey Shepherd, We want to get this fixed for you! Send us a text or call us at 1-844-407-6468.

@PointBroadband Now it’s been 5 days… this is ridiculous guys.

@CourtStLawyer Hey Mike, this is definitely not the experience we want our customers to have. We want to check this further. Please use our live chat option on our website or call/text us at 844-407-6468 for further assistance.

@PointBroadband Your customer service is terrible. I supposedly had an install, as a new customer, scheduled tomorrow from 12 to 2. Now nobody has a record of it. Give me a good reason why I should not cancel the order.

@BtotheM Beth, we will need your service address to check on this. Please use our live chat option on our website or text/call us at 844-407-6468 for assistance.

Can you please provide an update on the outage in Baldwin Co. AL ?@PointBroadband

@MelMMorgan1 Hey Melanie, We want to get this fixed for you! Text us at 1-844-407-6468 and we are happy to help.

@PointBroadband when will internet be restored in Canton Ga. It’s been out for hours

@blood_rin2 @blood_rin2 We hate to hear you are experiencing service issues. Please use our live chat option on our website for further assistance.

@PointBroadband and yet again you are still having problems keeping a stable connection for more then a day, no I'm not calling to get a useless person then get hung up on five times before someone answers.

@GolfguyHar @NFL We sincerely apologize for the recent internet outage you experienced. We understand how important a reliable connection is, and we regret any inconvenience this may have caused.

No internet on Saturday night with an @NFL playoff game on. Thanks @pointbroadband!

@buckeyejustin Hey J, I hate to hear you had that experience. Please text us at 1-844-407-6468 and we can assist.

@PointBroadband I called and the guy didn’t seem interested in helping

@nothingsglory Hello, We hate to hear you are having trouble with your service. Send us a text at 1-844-407-6468 and we will be glad to help you with this!

@PointBroadband please fix your internet. right now I am having discord connection issues and i've had them all day. restarted everything and still nothing.

@OpaTruth We're sorry you're experiencing some trouble. We want to fix this for you, text us at 1-844-407-6468 and we'll resolve this as quickly as possible.

@maker_shannon Hey @maker_shannon! Thank You. Happy Thanksgiving to you too!

@PointBroadband Happy Thanksgiving !

This Thanksgiving, we’re thankful for you! 🧡🦃 From our Point Broadband family to yours—thank you for letting us keep you connected to what matters most. Wishing you a holiday full of gratitude, laughter, and high-speed moments. #HappyThanksgiving #StayConnected #PointBroadband