Privilege UK

@lol39x We don't price match, but we'll certainly have a look at the renewal for you. Just send your policy number on the link below. twitter.com/messages/compo…

@PapaCharlie1969 We're sorry to see this wasn't as simple as expected. If you still need help with the change, please send us a message on the link below. twitter.com/messages/compo…

@PrivilegeUK Hi..been on chat for 1 HR 32 mins and still can't get quote to alter vrm and new car that I am buying on an existing policy. Why can't I do this online and why does your agent think it is more important to sell me breakdown cover that answer my query.....

@tomhgill Hi Tom, I can see we responded to your DM yesterday around 12:13. Please check your inbox and get back to us if you'd still like help.

@PrivilegeUK Hi @PrivilegeUK, I sent you a DM but you didn’t reply. For the benefit of any of your customers (22 years in my case) who see their motor premium double with no change in circs and no explanation (£800 -> £1600) try @AdmiralUK who offered me £650. 🧐

@PrivilegeUK You’ve just offered me a motor insurance renewal at double my current premium with no change in driver circs and no explanation other than “sorry, it’s system generated”. You’ve had my account for 22years. Impressive customer service lads! 👏👏👏

@David0728499891 Hi David, I'm sorry to see you've a reason to complain and finding it difficult. Please see the link below to our website for ways you can send your complaint in to us. We don't have an email address to provide for this. privilege.com/complaints

@PrivilegeUK Tried to contact yourselves yesterday as want to make a major complaint about your claims team and your staff chat bot says you are open but lines were closed what is going on I want an email to send a complaint to as your form you provide online says wrong department ??

Brits drive over 2,000 miles in their lifetime looking for a parking space

@David0728499891 Hi David. We don't deal with claims directly here; however, we can arrange for one of the team to get in touch. Please send us a private message via the link below. twitter.com/messages/compo…

@PrivilegeUK why say your lines are open when they are not?? Worst insurance company every keeps cutting people off and won’t pay out a claim 😡

@longlaneroyal Hi. We aren't aware of any issues at the moment and we'd like to look into this for you. Please can you DM us on the link below? twitter.com/messages/compo…

@PrivilegeUK is there an issue with getting an online quote through my account? This message keeps appearing at the end of every quote. I've now got six saved partial quotes!

@MilioMendra We understand your frustration and we'd hate to see you go. We appreciate your feedback.

@PrivilegeUK I already did, you removed roof cover at some point, even for platinum clients. I am sure you had your customer’s best interests in mind when you did that. Just will move to another provider, paying less for same deficient cover.

@PrivilegeUK what a shame you now exclude roofing issues, even for loyal platinum customers. Not sure why paying premium coverage to have claims declined. Last time I renew with you, I am sure I can have the same appalling service paying much less than the £400 y paid you.

@ASemeno62499926 We're concerned to see we've left you feeling this way, as this would never be our intention. Please can you send your policy number on the link below so we can help? twitter.com/messages/compo…

@PrivilegeUK review of your services here: Terrible, wouldn't cover a power trip during bios update of a console, although legally they should, terrible follow up with an insurance person who was racist to me and my slavic mother. They hung up the phone on us multiple times

@lynne_drummond It's never our intention to leave you feeling this way, Lynne. If you'd like to send us a message, we'll ensure the policy has been lapsed. twitter.com/messages/compo…

@PrivilegeUK TBH i have arranged another policy with a different company but just wanted to tell you that you are losing customers with this behaviour. It is a waste of my time trying to sort it out !

@PrivilegeUK I cancelled my home policy 2 weeks ago as renewal 2x similar quotes. Today i got a letter saying it will automatically renew. I called again and cancelled again and asked for confirmation of cancellation- told " we cannot do this". I'm frustrated and annoyed!

@SteVooo202 Hi Stevie. We're concerned to see this. If you can send us a message using the link below, we'll be happy to help twitter.com/messages/compo…

@PrivilegeUK so you don’t see a 78yr old elderly woman who cares after a 50yr old complex care daughter. With heating issues a priority?? Are you seriously that process driven that you lost your empathy? Disgrace or just fraudulent promises?

@womaninblue1050 Emergency call outs wouldn't be registered as a claim against the policy. If you'd like us to check the renewal, please message us on the link below. twitter.com/messages/compo…

@PrivilegeUK Yes I know that if a claim on the household insurance will put the premium up. It’s inevitable but I asked you specifically about emergency cover as two previous companies said not. My name is spelt Marilyn.

@PrivilegeUK Do you put premiums up when a customer claims on home emergency cover for a boiler call out? My renewal has gone up by £130. Previous insurance companies have stated that home emergency calls do not affect the premium the following year.

@ScotsValkyrie Hi there. We don’t offer invoices but we do provide you with a receipt in your policy documents confirming the cost, payment method and the Insurance Premium Tax (IPT). As you don't VAT on insurance we're unable to provide an invoice.

help. I'm trying to get an invoice for my car insurance payment but @PrivilegeUK says they don't do invoices, very strange. is thats the norm?

@WilsonJthe2nd Hi Jim, if you message us on the link below, we’ll be able to help. We do close at 7pm this evening, but we’ll be back from 8am to get you sorted. Alternatively, you can call our team on 0345 878 5584 until 9pm. m.me/PrivilegeUK

@danetta_1 Please private message us so we can look into this for you. twitter.com/messages/compo…

@PrivilegeUK Shocking customer service AGAIN from Privilege UK. Currently 30mins+ into a call where a quote given 3 days ago, and was guaranteed for 30 days is not being honoured!Worst insurer I have ever dealt with!Steer clear!

@danetta_1 Hi Danetta. We're sorry to see you've had this experience. If there's anything we can help with, please DM us on the link below. twitter.com/messages/compo…

@PrivilegeUK Yet another disastrous experience dealing with Privilege UK Customer services. Following 2 recent complaints, currently stuck on a call to an advisor who won't honour a quote given 3 days ago that was guaranteed for 30 days! Worst insurer I have ever dealt with!

@heatherhughsie We're concerned to hear about this, Heather. We'll be able to pass your details to the team and request an update for you, just send us a message using the link below. twitter.com/messages/compo…

@PrivilegeUK Utterly useless and an appalling insurance service! They haven’t done any work but they’ve put my premiums up

On 10 August, our documents portal will be temporarily unavailable due to planned maintenance between 1:30pm-6:00pm for Home and Motor customers, and existing claims. After this time, everything will be up and running again. We're sorry for any inconvenience.