Quooker UK

@LordBadshot @GLB_88 👏

@GLB_88 @quookeruk simples

Kitchen hot taps are pathetic, they are not hot enough to make a cup of tea! Pointless! Up yours.

@GLB_88 If they're not hot enough to make a cup of tea, that is pathetic! Good job we're guaranteed 100C boiling every time 🙌

@LaMaisondetou Truly sorry to hear this! We have sent you a message

@quookeruk engineer visit scheduled by Quooker for tomorrow. No email to confirm the time as promised. Will he turn up? Had the day off for this… (have sent a chasing email no reply yet)

@Alison_0410 Hi Alison, I believe we're in talks with you offline. Looking forward to resolving this for you <3

@quookeruk Our Quooker stopped working over the weekend. The earliest appointment we were given is 24th February! This is not good enough

@LizDallimore Hi Lizzie, sorry to hear about your experience. Please message us to help rectify the situation.

@quookeruk what has happened to yr Customer Service? I used to sing your praises on X but now, quite frankly I am terribly disappointed that u won't simply send the maintenance part to allow me to descale my unit. All u want to do is force me to buy a new unit, which I don't want

It's coming soon. The UK's Best Christmas Parade. Thanks to -⁦@quookeruk⁩ for support.

@jocagod @07delulu @Balle4U_ @CBXSims [Quooker has entered the chat]

@07delulu @Balle4U_ @CBXSims Show me 1 tap that does that! I'll wait!

May I introduce you to the concept of ways to *actually* boil water

@davidengland35 Hi David, we have just messaged you privately regarding this

@quookeruk please can you DM me Case number: 02862844. I have been trying to contact Quooker by phone/chat/e-mail for the last few days. Thanks

@borunchowdhury @quooker Hi Borun, we are truly sorry to hear this. To assist as quickly as possible, please DM us your best number, email address, and postcode. A member of our service team will then get in touch with you promptly. We appreciate your patience and look forward to resolving this for you!

@quooker @quookeruk Reporting terrible service. A chap came in to serivice quooker. After he left I discovered he left behind a leak. Have replied to email, filled the form on the website, tried chatting (but there was no human) and have spent 30 minutes on hold.

@wwarrengmb @HarlequinLearn Hi Richard, please can you message us with your details and I'll be happy to look into this for you.

@HarlequinLearn @quookeruk Yeh agree just got a new installation on Friday, have a fault no answer on phone and website a waste of space pretty crap for an alleged large company brand new and I sent 3 forms 2 emails and phoned. Rubbish Richard Warren

@quookeruk I'm trying to get through to your support team to book a service and a fix - so far I've been waiting on hold for 36 minutes. Is there anyone there? BTW, lots of the links to your forms on your web site are broken - not too sure why you'd use TinyURL.com

@HarlequinLearn We are sorry to hear this. To assist you as quickly as possible, could you please DM us your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@markhillwriter Hi Mark, happy to help raise your case once I can find your account. Please can you provide the the above information and I'll raise it with the team?

@quookeruk I’ve been emailing you all day @quookeruk about getting a repair and nobody has replied. This is no way to run a business.

A @quookeruk repair guy came to fix our sink and now we have water pouring into the cabinet under the sink. This is the second time in as many months they’ve come to repair it and made the situation worse. What a joke.

@MandieMoos Hi, we are truly sorry to see this! To assist you as quickly as possible, could you please provide your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@quookeruk imagine my delight to wake up to a flooded kitchen and hallway as the Quooker valve failed AGAIN! Did not expect to be mopping the floors and dealing with the damage. The attached doesn't even show the volume. Only option is to turn it off = no kitchen tap water!

@essexcccfan We are truly sorry to hear this. To assist you as quickly as possible, could you please provide your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@quookeruk leaking hose needs replacing. Over 30 mins on the phone only to be cut off. Dreadful customer service

@C2tC88 Hi there, we have a team of Quooker engineers across the UK who can install your Quooker system for you😊Where are you based?

@quookeruk How can I get a list of Quooker installers for my area?

@debwells21 We are truly sorry to hear this. To assist you as quickly as possible, could you please provide your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@quookeruk raised a service ticket last weekend, no response or follow up. Can’t get hold of anyone today during business hours…. What do I do to get the E9 issue resolved.

@Tonyd1973 We are truly sorry to hear this. To assist you as quickly as possible, could you please provide your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@brenpgray We are truly sorry to hear this. To assist you as quickly as possible, could you please provide your preferred contact number, email address, and postcode? Once we have this information, a member of our service team will get in touch with you promptly.

@quookeruk desperately trying to get through for a service/repair and now response despite a number of emails ! What’s happening ??

@quookeruk has been recognised as an outstanding employer for the second consecutive year! Read more: hbdonline.co.uk/news/quooker-w… #Quooker #OutstandingEmployer #EmployerOfChoice #AwardWinning 🎉👏