Scott D. Pope

You don’t practice one-size-fits-all medicine, and you want to avoid one-size-fits-all communication for a subject as sensitive as price increases. Here are some tips to follow as you decide the best way to communicate a price increase with your patients. roamd.com/how-to-tell-cl…

Communicating price increases to patients can be intimidating, and much of the difficulty stems from this fundamental difference: roamd.com/how-to-tell-cl…

If you raise your prices, communicating the change doesn’t have to be an ordeal. If you communicate well, the majority of patients will understand and stick around, but it requires some consideration and forethought. roamd.com/how-to-tell-cl…

Simply making patients aware that there’s an opening and a need can make all the difference in your search for medical staff. They want to help you, but they may not know you need help. Here are some reasons to include patients in your search: roamd.com/medical-office…

Don't be afraid to think outside the box when hiring medical office staff. For example, people with a background in hospitality know customer experience better than anyone. roamd.com/medical-office…

Medical office staffing is always challenging, whether you’re looking for front office staff, RNs, or physicians. And it can be even more difficult for concierge practices. Here are some of the reasons why: roamd.com/medical-office…

In this post, we discuss the potential benefits and downsides to a tiered pricing model and how to determine the number of tiers that make sense for your practice. roamd.com/membership-str…

Your tier structure is one of the first things people will see when they inquire about your practice. It can say a lot about your practice and who you’re looking to serve. roamd.com/membership-str…

Time spent regularly ensuring your tiers reflect what you want from your practice and evaluating the results they’re creating is time well spent. roamd.com/membership-str…

Expanded offerings have some potential benefits that you can evaluate in the context of your unique situation. roamd.com/additional-ser…

As a consumer, it’s always nice to have comprehensive services all under one roof. But often when patients need additional services, we have to send them back out into the conventional, run-of-the-mill medical world. roamd.com/additional-ser…

Concierge practices offer widely varying services. You have options, and only you can decide what fits your patients and your practice. Read more: roamd.com/additional-ser…

With enough time and a well-designed plan, your succession can go smoothly and provide the return on your investment you deserve. Here are some of the key components to consider. roamd.com/succession-pla…

Succession planning means ensuring patients never have to go back to the old hamster-wheel model they left. Instead, they’ll have continuity of care without even having to look for a new office. roamd.com/succession-pla…

Succession planning in healthcare is a serious issue that deserves time and attention, and it takes longer than most people think. roamd.com/succession-pla…

Work-life balance usually skews in favor of work at the expense of family, community, and yourself. To help, here we share what some ROAMD members are doing to stay balanced. roamd.com/doctor-work-li…

Zig Ziglar once said, “Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.” When we don’t direct our time and energy in a balanced way, we have a problem. roamd.com/doctor-work-li…

Physicians bear the weight of two full-time jobs: patient care and running their businesses. They also have families, communities, and themselves to care for, too. How can they find balance? roamd.com/doctor-work-li…

The concierge medicine space is a relatively young vertical in healthcare; find out how it compares to traditional practices here: roamd.com/medical-practi…

Medical practice metrics provide you with benchmarks to compare against. That information might lead you to examine your operation and see where you can improve things... roamd.com/medical-practi…