Sonnet Insurance

We teamed up with the @NHLPA and its NHLPA Goals & Dreams Fund to surprise the young hockey players of Innu Nation, a community in Mani-Utenam, Quebec. @nsuzuki_37 and @dsavy58 came along for the ride – check it out! #NHLPAGnD

@ThaJosh Alternatively, you can also give us a call between the hours of 8:00 a.m. - 6:00 p.m. EST, Monday - Friday. Thank you for reaching out once again and I hope you have a nice day! – JG

@ThaJosh But we do want to get this sorted for you and the best way to go about this would be to reach out via our website using chat. You can chat with a live agent by signing into your online account and clicking on the blue 'Need Help?' on the bottom right-hand corner of your screen.

@SonnetInsurance So my Aunt's rear windshield just broke and she needs it replaced, why does she need to pay a $1000 deductible for a job that will only cost like $300? She has the Comprehensive coverage. How can y'all get away with this kind of thievery?

@alkhobaib @NHLPA @nsuzuki_37 @dsavy58 Thank you for sharing your feedback with us. We apologize for any frustration you’ve experienced. Please reach out to us by phone Mon-Fri 8 am to 6 pm EST. so an agent can look into this for you and find a solution .– VP

I was travelling abroad and did not intentionally neglect my obligations. Despite repeated attempts to contact customer service, my calls were placed on hold and then disconnected. Cancelling my policy under these circumstances is unfair and a breach of good-faith and fair-treatment obligations. I request immediate reinstatement without penalty, failing which I will escalate the matter to the appropriate regulatory authorities.

We teamed up with the @NHLPA and its NHLPA Goals & Dreams Fund to surprise the young hockey players of Innu Nation, a community in Mani-Utenam, Quebec. @nsuzuki_37 and @dsavy58 came along for the ride – check it out! #NHLPAGnD

@FrayoEmu @FrayoEmu thank you for reaching out and I apologize for any frustration you’ve experienced. Cancellations are mostly done over phone and we want to find a solution. You can contact us through our website by email anytime Mon-Fri 8 am to 8 pm EST. for additional assistance – VL

@SonnetInsurance @SonnetInsurance, I have been trying to reach your customer service to cancel my policy with you. I have been on the call for more than 2 hours consistently, and I have received no response.

@starchoice @TELUSHealth @starchoice Thank you for reaching out and we apologize for any frustration you’ve experienced. Please reach out to us by phone Mon-Fri 8 am to 8 pm EST. so an agent can look into this for you and find a solution. – VL

@SonnetInsurance OMG, getting nowhere with e-mail & chat. Rec’d renewal from #SonnetInsurance saying that I can “Get a complimentary one-year membership to TELUS Health Virtual Care.” Now saying that it’s for new customers when Sonnet’s e-mail states renewing cust. @TELUSHealth

@siuming54321 @NHLPA @nsuzuki_37 @dsavy58 Thank you for sharing your experience. We’re sorry for the inconvenience. Refunds does include confirmation details, so we’d like to review this and ensure it’s resolved. Please call us between 8:00 am–6:00 pm EST. Wishing you a wonderful day!- ST

@SonnetInsurance @NHLPA @nsuzuki_37 @dsavy58 DO NOT use any services from Sonnet Insurance; they will never give you a refund. They will only send an email claiming a refund has been issued, but you will not actually receive one. (No transaction ID, no details) It's unimaginable why a company like this can operate in Canada

@WinterBourneTO I hope this will help! Thanks again and hope your day gets better. Take care. - SB

@WinterBourneTO If you are unable to reach us during our business hours, by signing in you will see a 'Contact Us' box. Click and then select 'Send Us a Note, the system will take you through the process of sending in a secure email.

@WinterBourneTO To connect with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue.

@WinterBourneTO Connect with us via chat - you can chat with a live agent through Sonnet.ca and click on the blue 'Need Help?' bubble in the right-hand corner of your screen. Click "Close" when the log in page pops up on your screen and continue.

@WinterBourneTO We do want to assist you with any questions you may have, however, since this is our digital platform, we are unable to access your policy.

@WinterBourneTO Good morning! Thank you for reaching out via X. We are very sorry to hear about the wait times. Due to large volume of incoming calls, our wait times have increased significantly. Please know, our agents are trying their best to assist all our customers.

We’re lacing up for another season! 🏒

@beccamunz To connect directly with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue. Alternatively, you can also give us a call at 1-844-766-6384 between the hours of 8 a.m. - 6 p.m. EST, Mon - Fri. Thanks for reaching out once again! –SB

Hey @SonnetInsurance! It’s pretty disgusting that you withdraw insurance funds and immediately cancel the policy stating I am not covered. Then your agents state that coverage exists for thirty days so too bad for being out 700.00. Your business practices are revolting.

@beccamunz Due to privacy restrictions, we are unable to assist with this request over social media. We do want to get this looked into. You can chat with a live agent by signing into your online account and click on the 'Need Help?' bubble in the bottom right-hand corner of your screen.

@beccamunz Hi there! We appreciate you taking the time to reach out to us through X and we want to assist you with this. I apologize for the inconvenience; this has caused you.

@djpurebass To connect directly with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue. You can also give us a call us at 1-844-766-6384 between the hours of 8:00 a.m. - 6:00 p.m. EST, Monday - Friday. Thanks again and take care, - SB

@djpurebass 2/3 The best way to go about this would be to reach out via chat or phone. You can chat with a live agent by signing into your Sonnet account and click on the blue 'Need Help?' bubble in the bottom right-hand corner of your screen.

@djpurebass 1/3 Hi there! We appreciate you taking the time to reach out to us through X. Firstly, our sincere condolences for your loss and we definitely want to look into this for you.