Sue Spevack

Morning @Se_Railway The heating is on again on this same train - could you ask to turn it off please 🙏

@Se_Railway can you tell the driver of the 7.48 to Cannon Street to turn the heating off please 🥵

@MartinSLewis @ZARA_Care They also have a really poor rep on Trustpilot uk.trustpilot.com/review/www.zar… - this must be systemic issue. Is there a way to raise this? I told Citizen Advice and they said they would pass to Trading Standards. This overall is really poor and the consumer has to just put up with it

@MartinSLewis can you give some advice. I’ve contacted @ZARA_Care and they have messed me around and won’t give me their complaints procedure. I contacted Citizen Advice and they have told me to write a letter. But to who? Zara don’t provide any contact details.

@ZARA_Care I’ve just tried to return an item that had marks on it - I didn’t realise it had marks on till I got home and now your store in Bluewater won’t let me exchange it. Please can you advise

@PapaJohnsUK Ok no problem - I’ll go down there and speak to them as there is no way of contacting them through the app

@SuepremeDesign Hi Sue, we're sorry to hear that you were disappointed with your pizza. As the Haven Papa Johns is run independently by the Haven Parks, we'd recommend contacting their team directly as they're best placed to offer you further assistance. Thank you.

@PapaJohnsUK we had a delivery today whilst staying at Haven Kent Coast holiday camp and the food was really poor - there was no way of making a complaint via the camp app, how do we go about getting a refund?

@MACcosmetics Unfortunately I can’t DM you unless I’m verified - is there another way of doing this?

@SuepremeDesign Thanks for reaching out. We want to be sure you’re connected with the best team to address your concerns. Please DM us with your email address and country of residence so that a member of our Consumer Care team can be in touch directly.

@MACcosmetics I received a gift set at Christmas and went to use the Mac stack mascara and it’s dried up. I just went Covent Garden store to get an exchange and they said they wouldn’t exchange without a receipt, as it was a present I don’t have a receipt. Can you advise please?

As an online purchase you could just give me the difference on the sale item price - I’m not sure why this is so difficult, other stores just do this with no hesitation. Could someone take a look at my request and see if you can help. Thanks

I phoned your customer service as the your store staff/manager wouldn’t help at all. I asked to see the policy as I couldn’t see anything on your website that mentions this, no one could show me and your customer service told me it was an internal thing and couldn’t share it

@marksandspencer I ordered a coat online which went down in the sale when I hadn’t even received it. I went to store as I wanted to get the item at sale price but was told they would have to refund and put it back out after 24 hours before allowing me to buy it again 🫠

@MariahCarey Yes! 🎉 @MariahCarey x.com/suepremedesign…

IT’S TIME!!!! 🎉🎄 #KAYPartner

Post your favorite "Desire Paths". These are paths that naturally form as a result of bad planning.

Weaving ethics into the design process Ethical design isn’t just about creating a feel-good product; it’s about building a foundation of trust and positive impact. But how do you translate principles into action? Here’s a breakdown for designers to integrate ethical considerations throughout the design process: 1️⃣ Empathy and user research: → Step into the user’s shoes: Conduct user research that goes beyond demographics. Understand their needs, challenges, and how your design might fit into their lives. This could involve in-depth interviews, usability testing, and accessibility evaluations. → Embrace diversity: Include diverse users in your research to avoid building biases into the design. 2️⃣ Collaborative ideation: → Teamwork makes the ethical dream work: Assemble a design team with varied perspectives. This can help identify potential biases and ensure the design considers different needs. → Question assumptions: Challenge your own beliefs about users and their needs. Ask “why” behind every design decision, considering potential ethical implications. 3️⃣ Prototyping and testing with an ethical lens: → Accessibility first: Ensure your prototypes are accessible to users with disabilities from the very beginning. Utilise assistive technologies and involve users with disabilities in the testing process. → Privacy by design: Consider data privacy at every stage. Only collect data essential for the design’s function and be transparent about data usage throughout testing and development. 4️⃣ Iteration and refinement: → Open to feedback: Be receptive to user feedback during testing, particularly regarding usability, clarity, and potential biases. → Refine for good: Use feedback to iterate your design, ensuring it aligns with ethical principles and delivers a positive user experience. 5️⃣ Transparency and advocacy: → Communicate clearly: Be transparent about the design’s purpose, data collection practices, and potential limitations. → Champion ethical design: Advocate for ethical design principles within your organisation and inspire others to do the same. Share your design journey and the ethical considerations you made. Ethical design is an ongoing process. Stay informed about new technologies and evolving ethical considerations to refine your design approach continuously. By integrating these steps, designers can create products and experiences that benefit users, society, and the planet – one ethical design choice at a time.

I'm all for healthy, positive emotional interaction design. But apps that shame you for not using them? It's not just a way to make users leave and never come back. It's asshole #UX #design. And if your org needs to rely on asshole design, they need a new designer.