Tidal Support

@J_F799 Hey there, please send us a DM with your Tidal username and we’ll look into this for you.

@TIDALSupport Hello the new Tidal update has made the app horrible to use. It feels laggy and unresponsive, also unable to access my audio or download settings in app please fix it worked fine before the update.

@Sheila233776731 Hey! Chat with you in a DM

How do I reset my password @TIDALSupport?

Tidal Spotlight is leveling UP! How it works: - Download Tidal + create an account (it's free!) - Upload your track via the ⬆️ button - If you’re selected to be in our Spotlight program, you’ll be featured in our playlists and eligible to receive a one-time award of $1,000 USD. Link payment: - U.S.: Cash App - International: Stripe Now available in: 🇬🇧 UK 🇩🇪 Germany 🇨🇦 Canada 🇫🇷 France 🇪🇸 Spain 🇵🇱 Poland 🇸🇪 Sweden 🇳🇱 Netherlands 🇳🇴 Norway 🇨🇭 Switzerland What everyone gets: - No limit on free Uploads - All genres welcome - Keep 100% of your rights Ready for the spotlight? 👉 tidal.com/upload (link in bio) Questions? Drop them below. (Image: Reggie Becton / Photo Credit: Daniel Kestenbaum) #tidalupload #tidalspotlight NO PURCHASE NECESSARY. Ends at 11:59:59 PM ET on 6/30/2026. Open to legal residents of the 50 US and DC, UK, Germany, Canada, France, Spain, Poland, Sweden, Netherlands, Norway and Switzerland, 18+ who have a Tidal account. Void where prohibited. For complete Official Rules, go to tidal.com/terms-spotlight

@DERAILEDwthiwwy Thanks for notifying us! Please send us a DM with a link to your content and we'll look into this further.

@TIDALSupport My music I've released as "DERAILED" has been put onto a generic page with other artists and I'd like my own page. Could you help with this?

@LunitzAkMatti Wir können helfen! Schicken Sie uns eine Direktnachricht mit Ihrer Tidal-E-Mail-Adresse und wir beheben das Problem gemeinsam mit Ihnen.

@TIDALSupport Hallo, gibt es aktuell Login Probleme mit Tidal ? Ich kann mich nicht einloggen, die App meint mein Benutzername wäre falsch oder das PW.

@DanFace95 Thanks for letting us know. Please DM us a link to the content and we'll forward it to our content team to take a look.

Hey @TIDAL & @TIDALSupport, just to let you know, your artist listings for Pogo are wrong. It's really annoying. Can you fix that? Thanks.

@mBTX1911 Can you please send us a DM with your Tidal username and we can assist you further?

@TIDALSupport GIVE ME BACK MY ARTIST SECTION. I give a fk less about whatever else you're pushing.

@jayy_mychal We appreciate the heads up. Please DM us a link to the content and our content team will take a look!

@TIDALSupport is it possible to report artist pages that need to be updated?? My biggest irk about Tidal is all the artists that show up on artist pages that aren’t the actual artist. This is not the right Zayn…

@brian_mcgeehin Hey there, please send us a DM with the link associated with the content and we’ll look into this for you.

@pinkkrebel Please share your content request here: airtable.com/shrCdaNj2xRMOV…. We’ll make sure your voice is heard. Your feedback goes directly to our Content Team, who is responsible for working with record labels to grow our catalog and making content available on Tidal.

@TIDAL @oftmrw @lovecertt @JvonWorld @DEUCE_B Your support team is horrible they never reply … Do I need to cancel Tidal and go to spotify? @TIDALSupport @SpotifyCares

Experience our Supper Club L.A. edition from the artists' perspective. Captured by @oftmrw for Tidal. Want an invite to the next one? First step is to Upload. ⬆️tidal.com/upload cc: @lovecertt @JvonWorld @DEUCE_B

@simplylizlove Hey there, please send us a DM with your Tidal email address with your question and we’ll look into this for you.

@TIDALSupport I have a question.

@pokembersegg We can help! Send us a DM with your Tidal email address and we’ll troubleshoot with you.

@TIDALSupport can you help a paying customer out pls? (See the tweet above)

@TIDAL ayy, I have this constant problem with your service (pic 1) with both online and offline mode even with downloaded content. Can y'all do something about it pls? If I press play it often plays it, sometimes it works if I do a prev, next, play combo.

@mikeisnt Hey there, please send us a DM with your Tidal email address and we’ll look into this for you.

@TIDALSupport I think your latest update broke the app. I uninstalled and reinstalled it and I keep getting this error. Music won't play anymore.

@ADDicted2Kickzz We can help. Send us a DM with your Tidal email address and we’ll troubleshoot with you.

Hello @TIDALSupport is @TIDAL down? I keep getting error: 11:-42800, I updated the app, logged out/in try offline mode and nothing.

@CrispianW Hey there, please send us a DM with your Tidal email address and we’ll look into this for you.

@TIDALSupport are there issues this morning uk, albums keep buffering. very frustrating

@radiojamez We've received your DM and will continue assisting you there!

@TIDALSupport Need support .

@douglasalves Podemos ajudar. Envie-nos uma mensagem direta com seu endereço de e-mail do Tidal e vamos solucionar o problema com você.

@TIDALSupport as músicas não estão sendo baixadas completamente, em alguns álbuns e vocês nem resolvem isso.

@NatalieZajrj Hey there, please send us a DM with your Tidal email address and we’ll look into this for you.

@TIDALSupport My music keeps cutting off and displaying a message that says” something went wrong. Please try again later.(11:-42800” This has happened many many times and I’ve tried to troubleshoot it through the app, but nothing’s working.

@Kirpus Can you please send us a DM with your username and we can assist you further?

@TIDALSupport Android Auto not working. I'm not doing the reinstalling, log in/log out dance. It wasn't broken before, your update broke it. Are you going to fix it?

@DoncbDon Hey there, please send us a DM with your TIDAL username and we’ll look into this for you.

@TIDALSupport How do I delete the maximum 500 tracks at one time without having to do each one with the dots