T.M.Lewin Help

@itsnoel Hi Noel, thanks for getting in touch. Would you be able to drop us a follow and a DM here please so we can best assist?

I don't have a facebook account but if I did they would peddle @TMLewin shirts at me cause they just gave them my data. 🤡 (I'll probably get it via Whatsapp instead in the future) .. Look after your data people. #data #GDPR

@SamCBolton Hi Sam - thanks for reaching out to us. Can you kindly give us a follow and DM here please so we can assist further with your query. -Jem

@Hollyk_ Hi Holly, if your return is outside of the 90 days, please contact us and let us know what you need, I assure you that we absolutely will help you - Sarah

@MrsLouiseT @jayt876 As fantastic and free as that may feel, I just know if I ever were to try that - I'd probably forget and stand up! -Rob

@TMLewinHelp @jayt876 Everyone knows you only get dressed on the top half for a video conference call!

@MrRMogul This will do just fine, please could you confirm your order number for me? -Rob

@jc5415 I can raise a complaint for you John. Please could you send me a quick DM with the details? -Rob twitter.com/messages/compo…

@TMLewin How do you raise a complaint- email link doesn't work and phones off. Help says....

@rsmcgregor Please do send us a DM confirming your order number Robert. -Rob twitter.com/messages/compo…

@Rebel0014 I see this has been passed over to our refunds team to be manually processed for you Nick. I do apologise for the delay here. -Rob

@TMLewinHelp your service is incredibly bad. Returned a order on the 5th. Received by you on the 7th and still no refund 🤷‍♂️ I have DM’d you the details and would appreciate a response

@officialgurps I've just replied to your DM. -Rob

@MrRMogul Thanks for the message. I don't believe we have any official measures in place for this, however we will try to be as accommodating as possible for those customers facing issues with returning. We'd just need a bit of communication. -Rob

@FixatedOn Well done indeed, Steve! -Rob

@davidchatten We are also closely guiding and supporting all our shop colleagues and are changing the opening hours of our UK stores. As we continue to monitor developments, we are committed to take actions that help to reduce the effects of this situation. (2/2) -Rob

Office selfie... Quaranteam! @TMLewin have you started stocking these type of suits yet? I may need one...#covidー19uk #Quaranteam #Hazmat

@davidchatten Thankfully, not quite yet David! Many of our teams are now working from home though. We have also applied the advised protocols for the remaining colleagues who are maintaining our operation. (1/2)

@Dorian_Davies I can see this refund is showing as having failed for some reason, I've just passed this onto the refunds team to have it manually processed for you instead. Please expect this to hit your account in 3-5 working days. -Rob

@TMLewinHelp Hi there. I've had confirmation that my returns have been received but still no refund as yet. Can you advise progress please. Confirm rec'd 3rd March - Returns received for order 45728361 Thanks👍

@OscarDB_Puyol I'm so sorry to hear this Oscar! What seems to be the issue? Please could you send us a quick DM with a bit more info on the situation? -Rob twitter.com/messages/compo…

@TMLewinHelp hi, been trying to speak to someone. Phone line is always busy and your 'live chat' with 'agents' is proving useless... Can you help?

@Currieflavoured We're very glad to hear this Michael! 😊 We've heard great feedback regarding this campaign so far. -Rob

@TMLewin Good Morning. Quick Tweet to say that I really like your campaign on the Underground🤗

@nicolacam1 None of our stores would stock our womenswear, this would solely be stocked online right now. We can still arrange for items to be sent to any store you'd like though for you to pay for over the counter. -Rob

@TMLewin Hi could you tell me which of your London stores stock women’s shirts please?

@guy_ingerson @GeorgeNewton1 Thanks very much for the recommendation Guy! Let us know if there is anything I can help you with George. -Rob

@jasonshaw18 We aren't able to retrospectively apply a discount onto an existing order I'm afraid Jason. Please could you confirm your order number for me as well as what the discount code was and what it was meant to apply for you? -Rob twitter.com/messages/compo…

@TMLewin went to one of your stores yesterday and they couldn't apply my corporate discount, anything you can do?