WaterstonesHelp

Good morning and happy Easter! Our team will be available today until 5.30pm. On Saturday- we will be online 8am to 4pm, then returning as normal on Monday from 9am. 📚

@TheHobbit1990 Hello Kenny, we offer free second class postage if you spend over £25. This fee is normally £2.99 but is waived as a benefit for spending this amount. First class remains £3.99. - James

@WstonesHelp free shipping for orders over £25, but that’s only if you go second class postage. How does that make sense.

Good morning! We're here until 4pm today to answer any queries 📚

@Tezywez Not a worry. It does look a little daunting but all is well with it :)

@WstonesHelp Cheers, dude! (I’m paranoid due to my copy of Kingdom of Ash - Sarah J Maas which was bound the same way, it arrived separated from the cover.) So now I prefer to check before reading. I wouldn’t know how to fix it if it got damaged. I’m not giving it back!!!! Haha.

@WstonesHelp Hi. Can you tell me if this binding is right. The book is 683pgs. The other books aren’t done this way (spines are glued to the hardboard). I’m worried it’s going to rip, hypocritical considering the picture, but it flopped open and it caught my attention. Thanks.

@mrsmintmav Hello Alessandra, I am sorry to hear the email didn't come through. Please can you DM us your pluscard number and email and I will look into it for you? - James

@WstonesHelp hi I got a Waterstones Plus card yesterday but I have never had the email sent to me to activate it. Having made 2 purchases yday I’m keen to sort this out.

@Gina_G1993 Hello Gina, we don't price match, I am sorry - James

@WstonesHelp Hi do you price match ? I preordered the new Oasis book last year from you coming out next week but Amazon is £10 cheaper .

@nickjhh Hello Nick, I am afraid we don't currently ship to Singapore - James

@WstonesHelp Hi there. Do you no longer offer shipping to Singapore? Thanks.

@WildAngel92 Hello Sam, if you go into your order section of your account and select the order, you can then select to cancel individual items from there :). Just don't press cancel the whole order - James

@WstonesHelp I have some books pre-ordered on one order but need to cancel one of them. Can you please assist so I don’t have to cancel the entire order?

@cursedcadaver @RoyalMail Hello, I am sorry to see how this has arrived with you. Please can you drop us a dm with your order details and also these photos again? - James

I love getting packages from @RoyalMail that have already been opened. thanks for opening my mail for me and just leaving it all damaged. @WstonesHelp they're doing you so dirty here!

Happy Saturday Everyone, we are here until 16:00 today. Please dm us if you have any queries.

@KarenLNHollis Hello Karen, these should be hand signed. We don't have any details about these being autopenned etc. - James

@WstonesHelp Please can you let me know if the Liza Minnelli books are actually signed by her? There are articles online saying they are autopenned. I really hope this is not the case because I've wanted her autograph for literally decades.

Good morning, I'm here until 4pm today so please get in touch if you have any queries!

@vickihair Hi, they are just the standard editions, if special editions are made available they will have to be ordered separately. - Frankie

@WstonesHelp if I pre order the new ACOTAR books that you have listed online, are those the special editions? Or do I have to wait for the special editions to be listed to order?

@georgiakate38 Hi, no it seems to be working, can you send us a DM of the error message if it isn't working for you? - Frankie

@WstonesHelp Is your app and website down? 😩

Good Morning, we're here until 4pm today to answer any queries.

@DorMorgan You can find all of the contact details for our stores available at waterstones.com/bookshops. -Frankie

@WstonesHelp hi. Have you stopped click and collect option when buying online?

@DorMorgan Hi, if your local shop does not appear in the Click & Collect pages, this will be because they don't have a copy of the book in stock available to be reserved. You can also place an order to collect by contacting your local shop directly.

@dehumpty Hello Dave, I am sorry to hear about this. Please can you DM us the details so we can look into what has happened for you? - James

@WstonesHelp usually love every visit to my local waterstones but the customer service I received today at your Lincoln store completely ruined it. Very disappointed

@JacquelineBolto Hello, we don't at the moment. If you can try a different browser / device, and if the problems persist, can you DM us screenshots of the error? - James

@WstonesHelp Have you got an issue with ordering online? Tried 3 times comes up with an error message