Afrihost

@ThePRguruSA @afrihostsupport I completely understand your frustration, Athenkosi, especially after waiting this long without feedback while still needing to buy data separately. That’s not the experience we want for you. Please DM your email or cell number so I can check the delay and follow this up. ^Kuli

@Afrihost your service is disappointing. I logged a call 3 weeks ago and still have no feedback despite several follow-ups. I’m forced to keep buying data while paying for your service. This is unacceptable.@afrihostsupport what’s the point of keeping your service.

Hi Zeenat.Thanks for flagging this and sharing the ticket.I couldn’t see an outage currently reported in your area, but I did check your ticket and noticed a fault has been logged and is in the maintenance queue.Please bear with us while the team works through the resolution ^Kuli

@Afrihost any update on the outage in Eersterust, Pretoria? It has been days now. Ticket ID: ZPC-488-46936

@I_am_Kazz That’s definitely not the experience we want you to have, Kazz, especially after multiple logged calls. Please DM me your ClientZone email or ticket reference numbers so I can take a closer look and follow this up properly for you. ^Kuli

@Afrihost I have been experiencing horrible service for the past month and a half. Have logged numerous calls to no avail. May you please assist? Really not getting my money’s worth 🥲

@I_am_Kazz Hi Kazz. Sorry you’re having trouble. Please share more info on what you would like help with?  ^Kuli

@Afrihost Please help

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I understand your frustration, especially after being given timelines before and not seeing movement. I’m not trying to give you another scripted response; I just want to make sure this is properly followed up on. I’m on this case and will update you when I have a response. ^Kuli

@DougDeerans @Afrihost Not surprised, I've been waiting for over 2 weeks just to get a simple feedback about my fibre installation.

@Afrihost Ticket 01331751 has NOT been resolved!!!! It is now going on for 7 days!!!!

@JoyfulJ000 @DougDeerans I've checked the order, and our Fibre team emailed the FNO earlier this week. Installation typically takes around two weeks. Please allow them until the end of this coming week to get in touch. If nothing changes by then, please let me know and I'll follow up for you. ^Sbongile

@Mielie32 Hi Corné. I am sorry again about the speed issue. The ticket will be attended to, it has been escalated internally on Openserve's side. According to the Openserve system the ticket has been tasked to their core engineering team for a 2nd GE link to be installed. ^Sandile

@Afrihost Im not getting what im paying afrihost for. Im not getting any feedback or comunications. They just close the tickets without resolving the problems. Next im going to helopeter

Thanks for bringing this to our attention Corné. I'm truly sorry for the delay and trouble caused with this speed issue. Yes the ticket was closed however the Openserve technicians stated the issue is expedited with the test centre and core engineering to assist further. ^Sandile

@Afrihost @OpenserveZA Slow speeds since line instalation 2 weeks ago. Not getting it resolved and not getting feedback. 114AWK300426 Ticket was just closed without issue being resolved. Ive spoken with your whatsapp support and its just excuses without anyone being able to help

@Skoorbek Hi Skoor. Thank you for reaching out to the team, and I'm really sorry about the poor connection you are having. There may be an issue with the network tower you are connected to. Have you tried plugging the router in a different room to face a different tower?

@Afrihost A man called Leonard M tells me 2move closr to lte device which has beenin same spot for years 2m from my pc coz i ask for help with total shit wifi and dropped connctns nonstop. why @Afrihost are u selling this device if all concted to it mst sit on top of it 2 work?

@abm4sure @OpenserveZA It looks like there is an area issue affected by network equipment. We do not have much feedback on it, as area faults are often very vague, making it a bit hard for us to provide updates that you and I can work with. but for now the team is looking into it. ^Johnson

Hi Shaded afterthought. Thanks for bringing this to our attention. I am truly sorry for the loss of connection. I checked on the ticket and the status has been updated to "scheduling required" which mean the technicians will contact you urgently to set up an appointment. ^Sandile

Hi @Afrihost @OpenserveZA currently no internet in Maraisburg, Arthur Matthews avenue. 167ARK060526.

@d_dikgope Thank you, Mamothupi. Please check your DM. ^Thabang

@d_dikgope Hi Mamothupi, Thank you for reaching out to the team. Please provide me with the name of your domain so that I can check for you. ^Thabang

@Afrihost is there a problem with your server?

@JoyfulJ000 @DougDeerans Hi JoyfulJ I’m sorry to hear about your experience. I understand how frustrating the delays and lack of follow-up must be. I’m not able to find your profile using your name. Could you please send me a DM with your account number or ID so I can look into this for you? ^Sbongile

@ZeenatPatel01 Hi Zeenat, Thank you for reaching out to the team, and I'm sorry about the issue you're facing with your internet. There was an outage that was reported in your area, and our team was investigating. Are you still without internet? ^Thabang

@Afrihost reported via the app that my fiber has been off all day in Eersterust, Pretoria. No feedback at all. Ticket ID: ZPC-488-46936

@Dothrrighthing1 It is my pleasure. 😊 Feel free to respond back to my DM if the issue persists so I can follow up. ^Sandile

@Dothrrighthing1 Hi Dotherighthing. Thanks for bringing this to our attention. I am truly sorry for the drop in your speed. I understand how frustrating that can be. Please send us a DM with your account details (email or ID number) so I can look into this and assist you urgently. ^Sandile

@Afrihost is your speeds dropping not sure if other users are experiencing a drop in speed

@Angawa69 Hi Angawa, Thank you for reaching out to the team, and I'm sorry about the issues you're facing with your website. Please provide me with the name of your domain so that I can have a look. ^Thabang

@Afrihost 502 bad gateway will be your struggle mos

@Angawa69 Hi Angawa, I truly apologise for the delayed response here. We have been experiencing issues here with our services but our engineers are working hard to make sure that everything is restored. ^Tshepiso

@Afrihost Why have I been seeing 502 Bad Gateway error for the past 2 HOURS!!!!!!!!!!!!!

@PikkieL @MTNza Hi Pikkie, Thank you for reaching out. I checked with the provider, and they’ve confirmed the SIM has been inactive on their end and cannot be reactivated. Please DM me your email address, and I’ll take care of it. ^Johnson

Afrihost my LTE service has been down for 2+ weeks. 5+ hours of troubleshooting done. MTN ref: REQ000006745104. Rely on this for emergency communication (police/ambulance). Currently no reliable access. No response from support or complaints. Please escalate @Afrihost @MTNza

@Dothrrighthing1 Thanks for your response. I do not see any issues reported in your area. I have refreshed your connection from our end. Please leave both the fibre ONT box and your wifi router off for a few minutes then test again and let me know how it goes before I log a fault. ^Sandile