Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@ClydeDuckPhilly Hello there. We'd like to take a look at this for you right away. Could you please DM us, sending the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

@GrungePFREI Hi, we suggest taking down your post since it includes personal account information. Please send us a DM more details about the issue, along with the email address associated with your Airbnb account. We’ll handle it from there. Thank you twitter.com/messages/compo…

@PatriciaBenf Hello Patricia. We would like to take a closer look. Could you please DM us the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

Airbnb gave me written confirmation from a Senior Case Manager that my hosting account was not suspended, only one listing was removed, and that I was allowed to create a new listing. I followed their instructions. Guests booked. Then Airbnb canceled all reservations and blocked my entire household — including my 19‑year‑old daughter, who has no involvement at all. I’m requesting a proper Trust & Safety review and an explanation for why Airbnb instructed me to create a new listing if they intended to punish my entire household afterward. @AirbnbHelp #Airbnb #AirbnbHost #AirbnbSupport #ConsumerRights

@HSybel Merci pour votre message. Nous avons répondu à votre message direct, et nous ferons le suivi à partir de là.

@AirbnbHelp Bonjour, j’ai un dossier AirCover bloqué (CLSF-05804142) malgré preuves complètes (photos, facture, déclaration police, voyageur non conforme & injoignable). On me demande des documents impossibles à fournir localement. Pouvez-vous aider à débloquer ou escalader ?

Bonjour. Notre objectif est de nous assurer que vous êtes pris en charge dans votre préoccupation. Nous aimerions savoir comment nous pouvons vous aider davantage. Veuillez nous envoyer un message direct avec votre adresse e-mail afin que nous puissions examiner la situation de plus près. Merci.

@AirbnbHelp J’ai réservé un séjour. J’ai choisi « payer plus tard » soit quelques jours avant mon séjour de Juillet Je souhaite au final payer en avance en Avril Je peux bénéficier de carte cadeau @Airbnb: Mais lorsque je choisis le moyen de paiement, il n’indique pas ce mode

@RomanC96091 Thank you for sharing the email. Can you please confirm as well if this situation is related to your account or to someone else’s? twitter.com/messages/compo…

@AirbnbHelp Just DM'd you the email

@AirbnbHelp, your team lowered a $900 claim to $382. This admits the original ask was "betterment." But why am I charged ANYTHING for a 3.5yr-old cover that was already taped together? @SwimUniversity, is a sun-rotted, pre-patched cover functional or $0-value wear & tear? 🧵 1/4

@IamJosh_lfc Hi Joshua. We would like to take a closer look at your situation. Could you please DM us more details and share the email address linked to the Airbnb account? Thanks.

I didn’t use that apartment @Airbnb and @wemabank can you explain to me how a transaction that you declined suddenly became successful? And you just informed me it was successful on Tuesday. No problem, I’m going to your branch on Monday to have the account closed down

So @Airbnb and @wemabank you both scammed me of $63 last week I tried booking a 4 bedroom apartment in Lagos on Thursday on @Airbnb using my Wema card and the card declined, I did it twice and it declined, I needed that apartment for Friday afternoon to Saturday morning

@CollinsTii68977 Hello. We recommend removing your post as it contains personal account information. Our goal is to ensure that you are supported with your concern. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

Hello, everyone Airbnb is turning out to be a scam. Here is my true experience. I made a booking for April 14th - April 26th, 2026, with code HMPH9MAD82. On April 17th, it was cancelled for a full refund because of no internet. No refund up to today. @AirbnbHelp @capow14

@Abhishek_120791 For inquiries that require sharing personal information, please use the direct message feature on our account or click the button below this message. Thank you. twitter.com/messages/compo…

@AirbnbHelp It is glitching not able to send you any message

@Airbnb @AirbnbHelp @Airbnb_uk Your team is a cheat? My ac did not work for 4 nights of my stay! I was promised a refund for the impacted nights!! Then your airbnb executive Ally started denying it. Air cover clearly states i am eligible for full refund if ac doesn't work!!

@beazeiro Olá. O nosso objetivo é garantir que receba apoio com a sua questão. Gostaríamos de saber como podemos ajudá-lo melhor. Nos envie uma DM com o seu e-mail para que possamos analisar melhor a situação. Obrigado. twitter.com/messages/compo…

O que o @Airbnb tem feito com a gente nos últimos dias é fora do normal. Pegamos uma hospedagem e chegando lá descobrimos simplesmente que a porta era vazada, ou seja, quem estava de fora poderia ver tudo que estava acontecendo dentro. Gravamos vídeos, enviamos evidências +

@cedricberg50924 Bonjour. Notre objectif est de vous aider à résoudre votre problème. Nous aimerions voir comment nous pouvons vous aider davantage. Veuillez nous envoyer un message privé avec votre adresse e-mail afin que nous puissions examiner votre cas de plus près. Merci. twitter.com/messages/compo…

@Airbnb complètement inadmissible 🤯 Commentaire supprimé → puis réapparu Client me fait du chantage → je paie 343€ → il ne supprime rien Résultat : je perds mon argent + commentaire en ligne Vous protégez les arnaques maintenant ? #Airbnb #arnaque #hostproblems @airbnb_fr

Hello, we’d like to look into this. In order to protect your privacy, we advise you to remove the personal details that you’ve shared publicly (reservation code). Please send us the email address linked to the Airbnb account used for the reservation via DM, and we will follow up from there, thanks.

@AirbnbHelp @Airbnb this is a big downfall from your end. No call back no response since half an hour. Stranded midway in this heat with luggage and nowhere to go. The place we booked turned out to be poor but we expect a faster response from your end. Booking id HMDK5NC4MB

@SaharaSmilez Hello. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@Airbnb is full of crap I just realized why I haven’t booked with them in years I have full proof that a review a host left was false and out of retaliation but they won’t remove it even THOUGH THEY REFUNDED ME MY MONEY BECAUSE THE HOUSE WAS NASTY!

@GrungePFREI Hi there. We recommend removing your post as it contains personal account information. Could you send us a DM with the email address linked to the Airbnb account? We’ll take it from there. Thank you. twitter.com/messages/compo…

@KAeezy We recommend removing your post as it contains personal account information. We understand the urgency of resolving this matter and would like to inform you that we have updated your request. A dedicated Support Ambassador will reach out as soon as possible. twitter.com/messages/compo…

@AirbnbHelp @AirbnbPolicy @Airbnb Again. The incompetency of this is staggering. This is the 7th agent I’ve had on this chat. Your DM did absolutely nothing.

@AirbnbHelp @Airbnb @AirbnbPolicy I’m tired of the incompetence of your support team. I booked a listing that requires a 3rd party app that was not listed on the listing. It goes directly against your terms and conditions. I demand that this case gets escalated to a competent.

Hola, Ricardo. Nos gustaría investigar esto. ¿Podrías proporcionarnos más información para que podamos ayudarte en consecuencia? Además, ¿puedes enviarnos por mensaje directo la dirección de correo electrónico vinculada a la cuenta de Airbnb utilizada para la reservación? A partir de ahí, nos encargaremos del resto.

alch q chingue a su madre @Airbnb @airbnb_mx con si política de no reembolso en cancelación ✊🏻

@jimmybricks3 Hi there, we'd like to take a closer look. Could you send us a DM with an email address linked to the Airbnb account? We’ll take it from there. Thank you. twitter.com/messages/compo…

@Airbnb host entered my Airbnb without my consent and physically assaulted me and support has done nothing

@adel_sif51372 Hi there, we're here to help. Could you please DM us with the email address associated with the Airbnb account, so we can look into this further? Thank you. twitter.com/messages/compo…

@AirbnbHelp My account has been restricted for over 80 days with no clear explanation. Support cannot provide any details and I receive only generic responses. This is impacting my business. I would appreciate urgent escalation.