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We provide support via email. If you have a question or issue with Arq, please email us at support@arqbackup.com and we’ll work to resolve it. Thank you.
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Arq Backup
8.2K posts
Arq Backup
@arqbackup
We provide support for Arq via email. If you have a question or issue please email us at [email protected]. Thank you.
Massachusetts, USA เข้าร่วม Eylül 2009
65 กำลังติดตาม5.8K ผู้ติดตาม
Sorry for the delay. We rarely check Twitter. Mail server works great. I last responded Nov 7 to you. Didn’t get another email from you after that.
michael bosshard@mibosshard
hey @arqbackup @reitshamer is your mail server up an running? I sent a bunch of e-mails, radio silence since a whole week. that doesn't bode well for me...
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Please email us at support@arqbackup.com and we’ll help you out best we can
Groundhog Dad@typwrtr
old keychains on old hard drives of earlier computers. I know the passwords of those other computers. Who knows if it's recoverable by any means at all. But do you have any ideas/tips where I might look to find old keychain files? Thanks :)
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Would anyone like to test a beta of Arq 7 that integrates with pCloud? If so, please email support at arqbackup.com and we’ll send you links. Thanks.
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If they had reached out to us for support, we would have said to add the new storage location in Arq, then “adopt” the backup set from that new storage location. arqbackup.com/documentation/…
Landon Epps@landonepps
@arqbackup There should be an easier way to update your backup endpoint without having to edit the ArqAgent sqlite database. Still... it works. knezevic.ch/posts/updating…
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The behavior (whether to keep cloud file data locally) is determined by the “File Provider API” implementation. But, if the file hasn’t been modified since the previous backup, Arq won’t try to read it anyway.
Adam@admdly
@arqbackup if you choose to materialise cloud-only files, does it do that every time? Or is it smart like Carbon Copy Cloner and only materialises the file again if it has changed or is newer?
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No, we don’t have plans to make apps for iOS or Android.
Henning Horn@henninghorn
@arqbackup Do you plan on supporting photo/file backup on iOS and/or Android?
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OK. I thought the use case was just a quick file share, and it didn’t matter if the link was still valid months later. Are you still using those files that you shared with ShareX? Are they public links to those files? (The S3 download bandwidth could add up in the worst case)
Ekin Koc@eknkc
@arqbackup Control. I’ve used droplr and cloudapp for years and I’m no longer subscribed, the files are probably gone now. I used ShareX on windows for a while and it was connected to an s3 bucket owned by me. Those files are still there.
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What’s behind the desire to use your own storage? Cost-saving? Control? Something else?
Wes Bos@wesbos
@veryaustin @syntaxfm @stolinski Been trying to use CleanShot, but they dont support uploading files, only creating screenshots + videos. kind of wish someone would make something for S3/R2
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We just shipped a fix for that, version 7.27.8.0. You can download the installer from arqbackup.com/download
Phil Ekins@SQLPhilUK
@arqbackup Hi, I’m seeing files listed in the restore file list as “deleted/Kept” that are not deleted. I have upgraded to version 7.27.7 and cleared the cache but files continue to be missed. What can I do to tell arqbackup they do exist ?
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Arq 7 works on macOS 10.13 or later.
Thorsten Ball@thorstenball
@arqbackup Good to know! I guess I'll first need to upgrade macOS
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FYI Arq 7 doesn’t run in a user account like Arq 5 did. It runs as a “LaunchDaemon” and can back up everything on the computer, also when no one is logged in.
Thorsten Ball@thorstenball
@mazebuhu @arqbackup I've been using Arq for *checks* 10 years :) I think it's even installed on that machine, but not in her user account.
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We responded yesterday but haven’t heard back from you.
olivier w@olivierphillipi
@arqbackup Waiting support since yesterday. check your email please or junk folder. I need prompt answer to remove license on a crash windows. We have no more backup
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By default Arq tries to be unobtrusive. Please click on your backup plan on the left, then click “Edit” on the right, click the Options tab, and slide the “CPU usage” slider all the way to the right and Arq will scan at maximum speed.
Stefanie Drucker@drust_info
@arqbackup is terribly slow uploading to OneDrive Business... I set up the backup plan 10 days ago and so far it has uploaded 170 GB only... no chance to get the full backup uploaded before it restarts... Any suggestions?
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No, Apple’s development tools no longer support it.
michael bosshard@mibosshard
@arqbackup so… apparently v7.24 is the last version to run on Mac OS X 10.11. unfortunately this is not mentioned in the release notes. is there any possibility to bring back support for El Capitan? arqbackup.com/download/arqba…
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Sorry for not responding sooner. We should check that spam folder more often.
geekdada@geekdada
@arqbackup Thank you, it works!
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We fixed the issue you described. Please install the latest update with the fix.
geekdada@geekdada
@arqbackup Hey? Still no reply.
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I found it. Our customer-service app flagged it as spam and put it in a separate folder.
geekdada@geekdada
@arqbackup Hey? Still no reply.
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Please install the latest update with a fix for that.
pew@pew_pew
@arqbackup after updating to macos sonoma, Arq wants an "App Password" which I don't have and never set. How can I get my backups started again? No replies from your support address.
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You can edit the backup plan settings to tell Arq to materialize, ignore, or report as error when it finds cloud-only files.
Frédéric Sagnes@ndfred
@arqbackup seeing « Cloud file contents not present on disk » errors after upgrading to Sonoma, do I just need to materialise my iCloud files again? Just updated from 7.24.1 to 7.24.2 and will try again.
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