Ask Citi

@Fjackieohio Hello and thanks for reaching out, Mike. I'm sorry to hear this and would like to help any way I can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

@Citi @Barclays @AmericanAir what in the world are we doing with the credit card change from Barclay to Ciit? No account access for 8 weeks? I’m embarrassed for you.

@VassilAlyssa Alyssa, we sent you a DM. ^Shaun twitter.com/messages/compo…

@AskCiti I messaged last week about my inability to use my Barclaycard to create my Citi account and was assured it would be fixed by 4/29. It has not! I am still unable to access my statement/transactions and I have a payment due. I refuse to pay my balance blindly!

@CatMar007 Hi, We did not hear back from you. If you still need help, please let us know. ^Rita twitter.com/messages/compo…

@ImMeme0 Citibank has terrible customer service. They have a responsibility to get the bums out.

NYC’s homelessness and drug crisis has turned ATM lobbies into open-air shelters. Who the hell feels safe withdrawing cash in there, especially after dark?

@krispykriskring Hi Jonathan, we have not heard back from you. Please let us know if you require further assistance. ^Shaun twitter.com/messages/compo…

Crikey. Batten down the hatches, a rant is coming. I just "f-bombed Manila.😳 So the American Airlines cards that I've had for over 20 years just were changed to Citi (bank). Granted, my balances are in the low 3 digits on both. Still, I tried to follow the link from the Barclay page and followed the link to Citi. No Joy. THREE FOOKING TIMES. Give all the numbers in, get a code via SMS: "Please contact us". I did it 3x after running the AI gauntlet. In one, all the prompts were in Spanish🤬 Absolutely fruitless. My cards and most of financial stuff go to the Farm in PA. I'm waiting for my brother to forward me the information I need so I can complete the process.🤬🤬🤬

@krispykriskring Hello and thanks for reaching out. I'm sorry to hear this and would like to help any way I can. For assistance, send us a DM at @AskCiti. Do not include account numbers or PINs, please. Thanks again! ^Cynthia twitter.com/messages/compo…

@BaronXbill Hello Baron, we saw your message and would like to help any way we can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

Citi Bank is to banking as Spirit is to aviation. It’s frightening but American Airlines just went all in with Citi Bank as its official credit card. It’s the worst product rollout since “New recipe” Coca-Cola. Ineptitude, customer service reps that sound like Spirit gate agents

@GorillaAde Again, we apologize for the typo. What can we help with today? ^Shaun twitter.com/messages/compo…

@AskCiti You are trying to make the situation seem less urgent than what is actually taking place. An international credit agency is managing the personal data of thousands of individuals. If the company cannot spell correctly for simple requests, how does that reflect on the company?

@tlthe5th Hi Tommy, thank you for bringing this to our attention. TO best assist, please DM the card or account type related. Do not include account numbers or PINs. ^Shaun twitter.com/messages/compo…

My citibank credit card is past due and Lisa never handed over this info so I can take it over.

@GorillaAde We apologize for the spelling errors. If you require our assistance, please DM the card or account type related to the issue and the country where it was opened. No account numbers or PINs. ^Shaun twitter.com/messages/compo…

@AskCiti But it's the service that was given, on three different occasions, within 24 hours. That being said, it is not an isolated occurrence, rather it happens often.

@GorillaAde Thank you for sharing these details. That certainly is not the service we strive to deliver. For assistance, please DM us the account type. We ask that you do not send account number or PIN information. Hope to hear from you soon. ^Tania twitter.com/messages/compo…

@AskCiti How do you expect customers to feel confident with @Citibank knowing that their personal data is being managed by people who cannot spell correctly? It wasn't one misspelled word, it was multiple words and within the same sentence. How is this acceptable?

@GorillaAde Hello and welcome to Citibank U.S. We appreciate you bringing this to our attention. We would like to see if assistance is required. Please DM to confirm your account or card type and country. When you reply, do not include any account numbers or PINs. ^Rita twitter.com/messages/compo…

@AskCiti @rorqualmaru @HausOfVenus It is pretty astonishing that an international credit agency cannot find employees who can spell correctly. It reflects the highly unprofessional service they provided.

@muhammedfay Hi Muhammed! Let us know if you still need help. ^Tania twitter.com/messages/compo…

@Citi how to get credit card clearance letter.

@dat06220203 Hello, Welcome to Citibank U.S. We saw your posts and would like to see if we can help. Please DM to confirm your account or card type and country. Do not include any account numbers or PINs. ^Rita twitter.com/messages/compo…

@Citi After this experience I will not be using citi to hold large amounts of money or make any purchases. Good thing it was only $25.00. But it truly speaks volumes to how Citi treats customers in 2026.

@Hudsonvalleykid Hello Tim! We're glad you were able to lock the card. For assistance, send us a DM. Please do not include any account number or PIN details. Thanks! ^Tania twitter.com/messages/compo…

@Citibank I just LOST a NEW replacement card. I locked it and am watching for odd charges.

@Vegascabby1 Try following us and then sending a DM to see if that helps. ^Maria twitter.com/messages/compo…

@AskCiti Can't even send you one ,won't take it ,and I'm still waiting for Kolkata to answer me ,still saying less than 10

@AskCiti 30 minutes ago it said my estimated wait time less than 5 minutes

@JessicaEla9y Hi Jessica. We'd be glad to review this issue with you. Please DM us the account type and country it was opened in (no accounts or PINs). Thanks, ^Maria twitter.com/messages/compo…

@Citi Can you look into my account so they blocked both of my accounts I need this resolved immediately-4555

Citi is named to LinkedIn’s 2026 Top Companies List for the U.S., Singapore and Canada. • Top Companies for the U.S.: on.citi/4mWI2NP • Top Companies for Singapore: on.citi/4mWI3Bn • Top Companies for Canada: on.citi/4mWF0sX #LinkedInTopCompanies

@mrs_wee Hello, please select the link and provide us with a DM that includes the requested information. Do not include any account numbers or PINs in your response. ^Fred twitter.com/messages/compo…

Citibank said they need the Org bank account number. which is nowhere to be found in the page that they guided me to in my online banking account. And they refuse to cancel the giro standing instructions coz the details are not clear.

Citibank is really the shit. I tried to cancel my Giro standing instruction. The only info I had of the standing instructions were Org Name, and my reference no. with the org.

@kudasz Hello Greg, please let us know if you have any questions or concerns in the future. ^Fred twitter.com/messages/compo…

@AskCiti Your bot is stupid.

@_derobbio Hello Mike, please follow us so that we are able to send you a DM. ^Fred