callitspring

@Aasiiyah1 Hmm, that is so strange. No worries, let's get this sorted for you. Would you mind sending your order information to our DMs? Thanks! -NP

@callitspring I purchased them as a gift and now they are I don’t know where! But what is crazy is that your Bot doesn’t know what it’s doing and messaging you here was easier than finding the customer service email which is why I said this is crazy! (Delivered not deleted)

@callitspring so this is crazy but 2 out of 3 of my orders were deleted to god knows where because my address is the same on all orders I made them at the same time yet the first one arrived and the last two are in front of a door that doesn’t exist in my building. Help!

@ouiweouiwe Woah, that doesn't sound right. Please send your order information to our DMs so that we can assist you with this. -NP

@callitspring hey! I purchased two shoes online on the same order to try on and one came and I was waiting for the second one to come but it never came. Now it’s beyond the return period and I can’t return the first pair that came and I still don’t have the second pair!

@iamjano_t aww, that doesn't sound right. no worries, our team is here to help. would you mind forwarding your inquiry to our DMs? thanks! -NP

@callitspring I've been sending emails on your customer service but no response!

sometimes I replace my feelings with new shoes and that's ok.

@OyinadeAgbeja Woah, that doesn't sound right. Please send your order information to our team at twitter@aldogroup.com so we can get this sorted for you. 💜 -NP

@callitspring Hello. My order has been over 6 weeks. Please kindly help cancel and refund. Order no : 391907357 Postal code T1Y 5T4. Thanks. Oyin

@elyb____ Salut Ely! Nous sommes désolés d'apprendre cela. Veuillez envoyer les informations concernant votre commande à twitter@aldogroup.com afin que nous puissions vous aider. 💜 -NP

@CdnMichelleB @Torrid You dropped this 👑 -NP

Happy Tuesday everyone! 😍❤️💕👍 Brand new t-shirt from @Torrid Brand new sunglasses, necklace, and boots from @callitspring I hope you have yourself a great day! 👍😍❤️👡😎😀

@PreetAmanSingh3 @ALDO_Shoes @CallitSpring_SA Hey there! We're so sorry to see that this happened. 😔 Please send your purchase information to our team at twitter@aldogroup.com so that we can assist you. -NP

@ALDO_Shoes @callitspring @CallitSpring_SA Poor quality shoes, purchased in July and this is the condition. When I went to the store they shamelessly said warranty was passed 4 days back. With no intention to take customer feedback or improve the product

@makaylacosta Oh no! We're so sorry to hear this. 😖 Sadly we cannot modify items on an already existing order but you can reorder the product in the correct colour and return the incorrect colour to your local store or via post. We cover all return charges. -NP

@callitspring I ordered the wrong shoe colour! They’re my wedding shoes and I accidentally ordered black instead of white. Is there any way I can switch the colour on my order? Thanks!

@Abribbon3 Sadly we can't send DMs out from our profile but we can totally assist you. Please email our team at twitter@aldogroup.com and we'll take a look. 🙇‍♀️ -NP

@callitspring hey I called the centre a while back and was told to get my refund in store… but when I went they didn’t know what I was talking about. Could you please dm me 🫠

@rkdavies6 Hey Rebecca! We're so sorry for the late reply. Sure thing! Please email our team at instagram@aldogroup.com so we can help you out. 💜 -NP

@Mohit121275 Hey Mohit! So that we can direct you to the proper department, please forward your inquiry to our team at twitter@aldogroup.com. Talk soon! -NP

@callitspring I bought new shoes on May 18th but to my surprise within a month …it’s showing defects ? We don’t expect brand like yours to be such a bad quality? Can you look into this & take corrective action ?

@sir_spady Let's look into this for you. Please send your purchase information to our team at twitter@aldogroup.com. Thank you! -NP

@callitspring hi guys! Been struggling with a refund. I live in US but purchased and returned some shoes in BC and it’s been over a year and I keep getting the run around! Can you help?

@ShaiviPandya Oh no! Let's look into this for you. Please send your order information to our team at twitter@aldogroup.com. Talk soon! -NP

@callitspring Hi I ordered shoes by going to the store on Sunday. I immediately got a shipping notification and I was delighted. I got a delivery notification on Tuesday at 12:30 pm. I am still waiting for my delivery, it has been 3 days. I need my package for an event☹️Help!!!

@mellosprincess Oh no! We're so sorry to hear about this. 😔 Let's look into this for you. Please send your purchase information to our email team at twitter@aldogroup.com. Talk soon! -NP

SO not satisfied with my purchase i can’t even exchange, just bc i wore the shoe for no more than 3 hours trying to break them in! let’s not mention how bad my feet were hurting after taking them off…@callitspring

@newsuprxme Slaaay 💜 -NP

got a blister, bled all over my socks, and limped to break these bitches in but I’m obsessed vegan leather augustine monk loafers @callitspring

officially losing my loafer shoe virginity today - love these! very Matilda meets catholic school gay

@courtaneh2 Please forward it to our twitter email so our team can help you out. Thank you! -NP

@callitspring Sent my info to your Instagram email since I got help on there too. Just waiting for a reply!

@callitspring I ordered four pairs of shoes from your site yesterday. It’s shipping in two separate shipments but it’s saying one of them is processing return? I never requested a return. What’s with this?

@jaysompura73 Hey Jay. Sadly we can't edit the size of a product in an order that's already been placed. 😔 We encourage you to contact our team via chats or phone for immediate assistance. -NP

@callitspring I accidentally choose wrong size of my order, How can I change without canceling my order?

@GallaBlessy Hey there! Please contact our live experts via chat or phone so they can look into this for you as soon as possible! -NP