ChurnZero

You can't fight customer churn until you know what's causing it. Get to know the Churn Monsters, and learn how to handle them, at churnzero.com/customer-churn/.

NEWSFLASH: @ChurnZero launches Services Suite! Execute and scale your retention and revenue strategies faster with hands-on support from ChurnZero’s in-house advisors. Full story: churnzero.com/press-release/….

ChurnZero appoints Sarah Kiley as chief sales officer to drive revenue growth! Seasoned sales and customer success leader to help CCOs and CROs shepherd sustainable customer success, reduce churn. Full story: churnzero.com/press-release/…

Via PR Newswire: @ChurnZero launches Engagement AI: a new superpower for customer teams. Our groundbreaking AI capability analyzes customer relationship dynamics to identify churn risks, revenue opportunities and strategic insights at scale. See more: churnzero.com/press-release/…

New!! “38% More Customer Success Departments Are Reporting to the CRO. FBOW. Per ⁦@churnzero” saastr.com/churnzero-more…

Over 1,000 learners! Congratulations to the #customersuccess professionals who’ve invested in learning with the Customer Success Foundations Professional Certificate by @churnzero on LinkedIn Learning! Want to join them? Get started at linkedin.com/learning/paths….

Via PR Newswire: @ChurnZero launches the Configuration Essentials Certification—our second certification for digital #customersuccess!  Test and showcase your expertise with playbooks, journeys, ChurnScores, surveys, reporting and more: okt.to/av7JKp

Newsflash: @ChurnZero is shortlisted for two 2024 A.I. Awards for Customer Success AI™! The first generative AI built into a #customersuccess platform, CS AI is in the running for AI Deployment of the Year, and Best Use of AI in Customer Service. okt.to/LmBZ2b

Simplicity happens rarely in customer success, but when you make it your purpose, the results can be spectacular.   okt.to/249CTr #customersuccess #adoption #onboarding #minimalist

You don’t live inside your email inbox and neither do your customers. So why do so many #customersuccess teams rely so heavily on email for digital customer engagement?   Discover four highly effective alternatives at okt.to/rUGX2d #customersuccess #CX #DigitalCX

Automation will change the game for your customer engagement. But don’t limit its focus to customers when there’s so much potential to help your internal team, writes #customersuccess strategist Marley Wagner. okt.to/lkWaCO

If your CSMs' roles have evolved or expanded to include revenue ownership, they're likely experiencing a skills gap. Join @ChurnZero and @success_hacker next Wednesday to learn how to help them bridge the gap, and hit their goals.  Save your seat: okt.to/5vzVGQ.

What makes operational excellence the next big challenge for #custmomersuccess leaders? Why will CSMs need AI just to meet expectations in the next 18 months? And why should CS leaders be spending more time with their CROs?  Find out at okt.to/AN3aQs

Only 43% of #customersuccess teams formally own expansion revenue. Having a formal, repeatable process for driving upsell and cross-sell could change that. Get to know the REACH Framework and how to apply it: okt.to/c1hTOH

When #customersuccess teams get stuck in reactive mode, a lack of process is typically the culprit. The solution: start doing things by the (play)book. Here are seven to get you started, from @HubSpot and @ChurnZero. Get the full set for free at okt.to/3HAWM8.

While setting up a customer education program isn’t simple, it doesn't have to be an all-or-nothing initiative. You can start small, then optimize, then grow.   okt.to/pNVExv #CustomerEducation #customersuccess #CX #LMS

Newsflash: @Churnzero earns the 2024 @TrustRadius Top Rated award for customer success software for the sixth year running, based on verified reviews by ChurnZero customers. Full story: churnzero.com/press-release/…

The real CSM Appreciation party is happening on LinkedIn. Go send an appreciation message to your CSM friends on the @churnzero kudoboard. linkedin.com/posts/cx-naija…

Via PR Newswire: @ChurnZero announces #CSMAppreciationWeek 2024! The annual celebration of customer success managers is back with more appreciation, more swag, and more reasons to get involved. Read more: okt.to/VaMjWp. #customersuccess #CSM #SaaS #appreciation

You know that good CS maximizes your adoption, and minimizes your churn—but what about its impact on your new logo pipeline? It’s bigger than you might think, according to new research by @champify. Find out more: okt.to/ok1L4P #customersuccess #SaaS #CX