ChurnZero

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ChurnZero

ChurnZero

@churnzero

ChurnZero is the #CustomerSuccess platform and partner for growing #SaaS and subscription businesses.

Washington, DC เข้าร่วม Ocak 2015
1.2K กำลังติดตาม1.8K ผู้ติดตาม
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ChurnZero
ChurnZero@churnzero·
You can't fight customer churn until you know what's causing it. Get to know the Churn Monsters, and learn how to handle them, at churnzero.com/customer-churn/.
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ChurnZero@churnzero·
NEWSFLASH: @ChurnZero launches Services Suite! Execute and scale your retention and revenue strategies faster with hands-on support from ChurnZero’s in-house advisors. Full story: churnzero.com/press-release/….
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ChurnZero@churnzero·
ChurnZero appoints Sarah Kiley as chief sales officer to drive revenue growth! Seasoned sales and customer success leader to help CCOs and CROs shepherd sustainable customer success, reduce churn. Full story: churnzero.com/press-release/…
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ChurnZero
ChurnZero@churnzero·
Via PR Newswire: @ChurnZero launches Engagement AI: a new superpower for customer teams. Our groundbreaking AI capability analyzes customer relationship dynamics to identify churn risks, revenue opportunities and strategic insights at scale. See more: churnzero.com/press-release/…
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ChurnZero
ChurnZero@churnzero·
Via PR Newswire: @ChurnZero launches the Configuration Essentials Certification—our second certification for digital #customersuccess!  Test and showcase your expertise with playbooks, journeys, ChurnScores, surveys, reporting and more: okt.to/av7JKp
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ChurnZero
ChurnZero@churnzero·
Newsflash: @ChurnZero is shortlisted for two 2024 A.I. Awards for Customer Success AI™! The first generative AI built into a #customersuccess platform, CS AI is in the running for AI Deployment of the Year, and Best Use of AI in Customer Service. okt.to/LmBZ2b
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ChurnZero@churnzero·
Automation will change the game for your customer engagement. But don’t limit its focus to customers when there’s so much potential to help your internal team, writes #customersuccess strategist Marley Wagner. okt.to/lkWaCO
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ChurnZero
ChurnZero@churnzero·
If your CSMs' roles have evolved or expanded to include revenue ownership, they're likely experiencing a skills gap. Join @ChurnZero and @success_hacker next Wednesday to learn how to help them bridge the gap, and hit their goals.  Save your seat: okt.to/5vzVGQ.
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ChurnZero@churnzero·
What makes operational excellence the next big challenge for #custmomersuccess leaders? Why will CSMs need AI just to meet expectations in the next 18 months? And why should CS leaders be spending more time with their CROs?  Find out at okt.to/AN3aQs
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ChurnZero
ChurnZero@churnzero·
Only 43% of #customersuccess teams formally own expansion revenue. Having a formal, repeatable process for driving upsell and cross-sell could change that. Get to know the REACH Framework and how to apply it: okt.to/c1hTOH
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ChurnZero@churnzero·
When #customersuccess teams get stuck in reactive mode, a lack of process is typically the culprit. The solution: start doing things by the (play)book. Here are seven to get you started, from @HubSpot and @ChurnZero. Get the full set for free at okt.to/3HAWM8.
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ChurnZero@churnzero·
You know that good CS maximizes your adoption, and minimizes your churn—but what about its impact on your new logo pipeline? It’s bigger than you might think, according to new research by @champify. Find out more: okt.to/ok1L4P #customersuccess #SaaS #CX
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