Dan M.
47 posts

Dan M.
@cleankckingdom
Working a 9-5 and building a cleaning business on the side.
New York, NY เข้าร่วม Şubat 2024
44 กำลังติดตาม23 ผู้ติดตาม

@eduschesne1 We have 2 of these BID's out - what else besides price helps close these?
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Most residential cleaners are leaving tens of thousands on the table
If you're not doing post-construction condo cleans, you're missing out
- Same equipment
- Simple quoting ( Once you know how to )
- Less competition
- Much higher ticket
Today, someone booked a call with me to price a 124-unit job.
We landed on a quote of $52,000
For some residential cleaning business, that’s 25% of the annual revenue —
From one job...
done in just one month...
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@cleankckingdom Just remembered, the one thing we did differently this time was to list the pay as weekly earnings instead of hourly. Just used the range we see our cleaners making. Not sure if it made a difference but the idea was that it was more quantifiable.
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@DanKats23 The customer was the sister of a long term client and first mentioned the clean wasn't good and second that the woman tried to take business. Thankfully it was the first time and I had like 4 cleaners out but still stings.
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@DanKats23 @marcossuliveres I've done this and I have no correlation between retention
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I’ve been thinking about adding a ‘small gift’ for my new customers
- Candle
- company branded dustpan
- shower / bath bomb
The real question is whether this gift will make a difference in customer reviews / satisfaction. If I’ve been delivering a quality service, will this really bring it to another level? Or just another cost of goods?
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Had a successful 400$ cleaning today with a new client who ended up wanting another clean in about 30-60 days and referred us to her next door neighbor.
We bring every new client a Yankee candle with a thank you card and our business cards attached inside as soon as our cleaners walk in the door.
I feel like this small gift on our part definitely played a part in the positive remarks on us by the customer today.
It's about providing value where the customer doesn't expect it.
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@DanKats23 @Paul0Montenegro Same @DanKats23 have you been able to scale FB ads at all? I have a really low conversion and never tried to scale it based on the return so far.
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@Paul0Montenegro It’s important to consider type of lead source when tracking
I just started breaking down close rate by type of leads. From highest to lowest close rate, mine goes:
Inbound callers > Website leads > Paid FB Leads
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Closing rates in the service business space is an interesting topic. Some don’t track it, others claim to close every estimate, and some inflate their numbers by offering discounts.
This is what the data shows 👇
Industry average: 20-30%
Top-performing sales reps: 40%+
Small owner-operators: 50-70% (referrals, repeat clients).
On average, for every 10 estimates, 7-8 homeowners are going with someone else (this sounds insane, but it's true).
We all have different numbers, but if you can close 4 or more out of 10, you’re golden.
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@DanKats23 yeah, I use it personally but not for the cleaning business curious how it's working for you.
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@DanKats23 I had the same the last week has been the slowest I have had. Going to test door hangers have you ever done that?
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