ComReg

Be aware of potential automatic price increases built in to new contracts for phone and broadband services, often occurring every April. For more details, visit here: bit.ly/47wRS2P

We are at The 50 Plus Show this Thursday 12 and Friday 13 March in the RDS, Dublin. Visit us at stand 148 for advice and information. bit.ly/4uoaGuL @SeniorTimesMag

Eircom is to refund over €305,000 in international call charges to approximately 14,800 customers. For further information, visit 👉bit.ly/4cGvJ5s

If you have a complaint about your mobile, home phone or broadband service you have the right to seek a resolution. We have some guidance to help you make a complaint: bit.ly/46GAEzq

Sky has been found by the High Court to be in breach of EU obligations to provide its customers with end of contract notifications. For further information, visit: bit.ly/4rsIFjM

The Consumer Care Report for Q4 2025 has been published, which shows a 14% decrease in issues reported to ComReg compared to the previous quarter. bit.ly/4rTbK7U

You are entitled to a contract summary document before you sign up to a contract for phone or broadband services. More information is here: bit.ly/4cw1cXK

Be vigilant against scams as Valentine’s Day approaches. This time of year can mean an increase in scams. We advise you to take precautions with your phone use to protect yourself and your finances. For advice and information, visit bit.ly/4r7TEyW

ComReg has published an Irish Text Relay Service Take-up and Usage statistics report for the period January to December 2025. Read more here: bit.ly/3Zhh8p8

ComReg is consulting on minimum requirements for complaints handling codes of practice for postal service providers. The closing date is 20 February 2026. Visit here for further details: bit.ly/49PzljJ

Prepare for severe weather this winter. Consider having a battery back-up. This can temporarily power your broadband modem if you have a power cut to your home, to keep your internet service connected. Visit here for further details: bit.ly/4b9L5yv

Check out ComReg Compare to help you find a phone, broadband, or bundled plan based on your needs: bit.ly/4qVGPHo

On Friday 9 January, Commissioner Robert Mourik presented the #StripeYSTE ComReg Special Award at the Stripe Young Scientist & Technology Exhibition to Alison Kerrisk, Maeve O'Reilly and Holly Fitzgerald from @stmarysmallow. Comhghairdeas ó chroí leis an bhfoireann as a mbua!

Get a wrap-up of news articles for consumers that featured from October to December (Q4) 2025. Read more here: bit.ly/4qd6g7C

Following an investigation by ComReg, Vodafone Ireland is to refund over €894,000 in roaming charges to approximately 20,000 affected customers. Read more here: bit.ly/3YbJsIZ

See when our Consumer Care team is available to offer advice and information over Christmas and New Year here: bit.ly/4s8xVrx. We wish you a Happy Christmas and our very best wishes for 2026.

This time of year can mean an increase in scam calls and text messages. We advise you to be vigilant with messages, especially from unfamiliar numbers. For advice and information visit bit.ly/4qjSNun

Providers must have a compensation scheme in place for Missed and Delayed Service and Installation Appointments from 4 December 2025. Visit here for further details: bit.ly/3XFmuK7

Starting 1 January 2026, the EU mobile roaming rules - ‘Roam like at home’ - will also apply when you’re travelling in Moldova and Ukraine: bit.ly/49V1qXe

Your contract with your service provider should include broadband speed. See our advice and information here: bit.ly/3KaK7qx