Everlywell

@meecagirl Thanks for following up. Our 6–12 hour window refers to business hours (Mon–Fri, 9am–5:30pm ET). If you haven’t received a response within that timeframe, we’d recommend giving us a call at 888-813-0230 so we can assist you more quickly.

@everly_well It’s been over 6 hours. Also sent a follow up email. No response yet.

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@meecagirl We aim to respond to all email support requests within 6–12 business hours. If it’s been longer than that, please double-check that your message was sent to contact@everlywell.com. You’re also welcome to reach us at 888-813-0230, Mon–Fri 9:00am–5:30pm ET. We’re happy to help. 💚

@everly_well How long will it take to get a response after email contact ? I’ve been waiting for a while.

@ana777_777 We’re sorry to hear this and appreciate you letting us know. If you’re open to it, we’d like to learn more and see how we can help. Please feel free to email us at contact@everlywell.com. 💚

@everly_well horrible customer service - #dontwasteyourmoney

@WhitakerCr10863 We’re sorry to hear about the trouble with your kit, and we’d love to help make this right. When you have a moment, please email us at contact@everlywell.com with your kit ID and a photo of your CVS receipt, and our team will be happy to assist. 📧

@PaulCross119888 Hi there! We're sorry for any frustration. Our records show that we made an exception and sent you a replacement kit to help resolve the issue. If there’s anything else you need, feel free to DM us or email contact@everlywell.com. We’re here to help! 💚

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@DamienGoMobile Hi Damien! Yes—we do have a customer support team, and we’ve just sent you an email with more info about your order and next steps. Please check your inbox (and spam folder, just in case). You can also reach us directly at contact@everlywell.com—we’re here to help! 💚

@everly_well Do you have a customer service department? How do I find a UPS tracking number to track my shipment?

@MichaelE1498546 Thank you for your feedback, and we apologize for your frustration. For shipments lost in transit with USPS, we can offer a courtesy replacement kit or a refund minus $15 for shipping and handling. We appreciate your understanding.

@everly_well terrible customer experience today. You completely lost one of our tests and so you held back $15 from the refund for “shipping/processing costs”. Your error, your problem. Feels like a scam to me. So unprofessional and greedy. Will avoid at all costs.

@sherrishera @honestmed We're so sorry for the frustration this has caused. Since the kit was purchased through a third-party retailer, we recommend reaching out to Honest Med for a refund. As a thank you, please feel free to use code THANKS15 for 15% off any of our tests.

What kind of company (@honestmed) (1) sells dead stock that can’t be used or (@everly_well ) (2) can’t offer any similar replacement? I used my FSA money for this and the kit (almost $200) was not cheap!

Last month I purchased an @everly_well allergy test kit from @honestmed and just attempted to register/use my kit to no avail. When contacting the company they say they’ve discontinued the kit and have nothing similar to replace it with and cannot honor testing on existing kits

@sherrishera @honestmed We're so sorry for the frustration this has caused. Since the kit was purchased through a third-party retailer, we recommend reaching out to Honest Med for a refund. As a thank you, please feel free to use code THANKS15 for 15% off any of our tests.

@SV3EL7 We apologize for any frustration. Everlywell partners with health insurers to provide free at-home tests to selected members. Participation is voluntary. If you don't wish to use the kit, please dispose of it. To opt out, contact us at membercare@everlywell.com or 855-923-2678.

Has the company @everly_well continued to call you ignoring your request to STOP the harassment..? Maybe it's time for a class action to be considered. My DM's are open.

@YUliya74667747 We're so glad to hear this! 💚

@everly_well My issue was resolved. Thank you so much

@YUliya74667747 Good morning! We're sorry to hear about your experience and appreciate you reaching out. We've followed up via email to assist further—please keep an eye on your inbox. 💚

@everly_well Good afternoon! There are significant issues with your company regarding the order I placed. Unfortunately, the results have not been received. In communicating with your Customer Service, no solution has been found so far, and there has been some miscommunication.

@AuthorAnnBaker We apologize again for any inconvenience. Participation is voluntary. To opt out, please contact us at membercare@everlywell.com or 855-923-2678.

@everly_well Hey, wait a minute. MY insurer gave you MY name and CONFIDENTIAL address to solicit a test that neither my physician nor I requested???

So I got their UNSOLICITED medical test in the mail from @everly_well. Just give them a sample that includes your DNA, it's FREE. By returning the test you agree, they can release your information including financial information to just about anyone without liability. JUST NO!

@AuthorAnnBaker Medical records may be shared in specific cases, such as with providers or insurers involved in your care. Medical info is not shared publicly; all sharing follows strict privacy guidelines and involves only trusted, authorized parties. For details, see our full Notice.

@everly_well I think it's bizarre you're doing this, and if an elderly person got a hold of it and didn't read the fine print, their information could be compromised.

@lionsfan6821 We apologize for the intrusion. Everlywell partners with insurers to send free at-home tests to members based on medical history. Participation is voluntary. To opt out, email membercare@everlywell.com or call 855-923-2678. You can also contact your provider. Thank you.

@everly_well Everlywell unproven not medically qualified sending out scam tests people stop doing mail order shit about your health get a regular doctor

@HinhlyS Thanks for reaching out! Our test kits are manufactured in the U.S., and have manufacturing information printed on the box. You can view our terms and conditions at everlywell.com/terms-of-use/. Please reach out to us at contact@everlywell.com with any questions!

@bshotten @AmbetterHealth We've partnered with health insurance providers to send at-home screening tests to members at no cost. Participation is voluntary! If you don't wish to use the kit, you may dispose of it. To opt out, please email us at membercare@everlywell.com or call 855-923-2678. Thank you!

@everly_well this is the second time I have received a kit in the mail to send blood/urine via mail back to you. I have never requested this kit to be sent to me & have no intentions of doing this, I go through my local doctor’s office. @AmbetterHealth are you involved w/ this?

@ErikCisneros @AllFanof Thank you for your feedback. As noted in our refund and replacement policy, all kits must be returned to the lab prior to the expiration date listed on the kit. We truly apologize for any disappointment. You can reach our team at contact@everlywell.com for further assistance.

@jonat76139 Thank you for your feedback. We're sorry to hear this, as we aim to provide clear and helpful guidance for our customers. We'd be glad to address any concerns you may have. Please feel free to send us an email at contact@everlywell.com.

@everly_well My experience with these clowns leaves a bad taste. Ask what day it is. Ask if it is raining. Ask about a test they sent that one didn’t request. There response will always be: Sorry answering that “is HIPPA VIOLATION “. These people are pitiful!