FirstKey Homes

@butacup84 Hello, I’m sorry to see your text and would love to better understand the context and if one of homes needs attention, we’d be happy to look into it. Please email me the address at customercare@firstkeyhomes.com. Thanks, Scott

@firstkeyhomes I just want to advise that I have advised and will take out a banner to fly across the sky advising people to not rent from FirstKey Homes because they don't take care of the property. They additionally will raise your rent way beyond the normal range.

@Marketindy Hi! Please email me at customercare@firstkeyhomes.com and let me know the address of our resident and we will reach out to them. Thanks, Scott

@firstkeyhomes I have a complaint about one of your residents leaving this in my yard. There is more and it gets worse, and I have video. Now tell me how to get in contact before I really broadcast this. (Service site doesn’t work for me)

@DeasonBlake Hi Blake! I’m so sorry to hear about this experience and I want to help. Can you please email me at customercare@firstkeyhomes.com and let me know the address you are renting? I will look into this for you asap. Thanks, Scott

Happy Holidays from FirstKey Homes! ❄️

@GFinancialLLC Hello! I’m sorry to hear about your experience and would love to hear more and look into any assistance I can offer. Please email me at customercare@firstkeyhomes.com and let me know your name and the address you’re renting. Thanks! Scott

@firstkeyhomes I am a renter in this has been the worst experience. I rented a house with pool that does not work. A lot of the things in the house are broken. It took 2 months to get the paperwork. Worst experience ever.

@Rocco101010 Hi Rocco, I’m not sure what is going on but as always, I’m happy to assist and you have my email (customercare@firstkeyhomes.com). Please feel free to email me and let me know what is going on and how I can best help. Thanks, Scott

@firstkeyhomes Y’all have no idea what kind of time I have on my hands right now and what kind of reach I have here in Florida. Stay tuned…

@destebanruiz Hi Diego, I have received your email and will respond directly to you there. Thanks, Scott

@firstkeyhomes How long it takes for someone actually look to the ticket?

@firstkeyhomes property managements never answer a call. How I am supposes to solve issues if no one take care of it?

@destebanruiz So I can assist and work with you directly and not on a public forum with your private information. Thank you, Scott

@firstkeyhomes If already have the address. Why i need to send it by email?

@FloridaWhoaman Hi Hannah, I believe we have spoken before and I am always happy to assist. You can email me directly with all of your information to customercare@firstkeyhomes.com and I can assist you. Thanks, Scott

We pay you over $2k a month to live in a place where can’t flush our toilets, @firstkeyhomes. We can’t shower. We can’t wash dishes. We can’t do laundry. This happens at least once every other month, but you won’t fix it. You’re a GODDAMNED SLUMLORD.

@mon_javon41 Hi Javon, Can you please email me the address to customercare@firstkeyhomes.com? Thanks, Scott

@firstkeyhomes I’m not a renter of your property, but I believe you have someone squatting at a property. Please have someone contact me!

@metroconstruct Hello Donald, I would be happy to assist you with this. Can you please email me the background, including the address, I will look into it for you. Thanks, Scott

@firstkeyhomes we have unpaid invoices for 5 months and getting the runaround from your payment team. Maybe you could help us get paid. The rumblings in the industries is you're having financial problems and this might be the first sign of it. Has @CNN looked into this?

@Ames722 Hi Amy! I’d be happy to assist you. Can you please email me at customercare@firstkeyhomes.com and give me a little more background as to your situation and I will work to help right away. Thanks, Scott

@firstkeyhomes Can i get a number to a local office? I am trying to get my income verified and getting no where with who I've spoken to so far

@Nesha40 Hi Jannesha, I am unsure of the issue you are speaking of but if you email me at customercare@firstkeyhomes.com, I can connect you with your Property Manager to discuss this further. Thank you, Scott

@firstkeyhomes is the Grinch that Stole Christmas. I want my $14.90 back for service fees because I had to use my debit cared because you changed your system. #unfair

@LesliRichards Hello Lesli, I am so sorry to hear about this and want to help them out ASAP. Please have your daughter email me at customercare@firstkeyhomes.com and provide the address and best contact number. Thank you, Scott

@firstkeyhomes my daughter and her young family have been without water AND heat for almost two weeks now. It’s going to be 21 degrees this week. You keep sending her canned letters saying someone will be in touch in 24-48 hours.

@MaxAgorist Hello, Please email me at customercare@firstkeyhomes.com and I will be happy to assist you. Thanks, Scott

@firstkeyhomes Called the "PoRtAL LoGiN HeLpDeSk" 1-833-711-1130...they said I need to talk to the property manager 🤣I'm sure you guys will figure out how I can pay the rent I'm done with these hoops.

@firstkeyhomes at what point am I allowed to speak with someone who knows what they are talking about? 3-way phone calls with parties all over the world is crazywork...theres an office right up the street.

@MaxAgorist Hello, I’m sorry to hear about any troubles. Unfortunately, we do not control RentCafe, so that part is with them but I can absolutely assist you in speaking with your local office. Please email me at customercare@firstkeyhomes.com and let me know the address. Thanks, Scott

@firstkeyhomes Also thanks for the "no password login" update...now I cannot access my account at all. "We couldn't find a RentCafe account with this email. Sign up or contact your property team for an invite." Aces.

@tylrehaley Hello, We have teams in every local market our homes are in. I’d be happy to connect you if you need. Please Emil me at customercare@firstkeyhomes.com and I will connect you. Thank you, Scott

@firstkeyhomes sucks they have there call center coming from India so Your renting a home in the U.S and talking to people in India WTH

@clearlyhigh1 Hi Matt, I am sorry to hear you have any issues with your maintenance experience. Can you please email me at customercare@firstkeyhomes.com and let me know a little of what’s going on and if I can assist, let me know how? Thank you, Scott

@firstkeyhomes Anyone in Orlando area interested in joining a class-action lawsuit against FirstKey for neglectful maintenance practices? DM me.

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