Flex

@Ernesto76285909 Hi @Ernesto76285909 , during sign up it is a soft credit check, will not reflect on the credit score at all.

@getflex_hq D approval process can damage my credit score. Do U guys do any credit Inquire at all?Bcuase my landlord just sent an email saying that d app is available 2 help during this tough times but if d process to get me approved will hurt my credit then I won’t take it.

@M041604K It's not just the portal, it's the property management--we aren't able to support users who's property management haven't partnered with us. NOT IDEAL AT ALL 😭

@M041604K Hi! We are soo sorry that you have been affected by this change. Please talk to your property about partnering with us!! I wish I could do more!! 😭 Hoping you & your family are in good health despite the unfortunate circumstances 🙏

@M041604K please check your email as our team is responding to all inquiries as quickly as possible.

@getflex_hq I just received an email saying because of covid-19 my account was cancelled because my payment portal no longer accepts them, yet they are on the list. I just paid my subscription fee and am paid in full. I’m panicking now......

@samispacealien glad you were able to get a response from our team. Best of luck and stay safe.

honestly the compassionate and humane things to do in this time would be to waive or at the very least lower the qualifications for approval since @getflex_hq could save so many people from being evicted right now

property manager sent an email we could pay our rent over the month piecemeal with @getflex_hq but when my partner and i went to do it we each got denied, me for credit and him for banking. i feel like we should've been approved since we always pay rent together and never late

@Lola38813931 have you received a response? Our team is working as quickly as possible to provide answers to all incoming emails.

@getflex_hq Flex just emailed That due to covid-19 my complex does not accept flex payments anymore did anyone else receive same email?

@samispacealien can you send our support team an email at help@getflex.com and mention this tweet? We will look into this for you.

@Lola38813931 have you been able to reach out to our support team for clarification? Email us at help@getflex.com!

@uLoveDeAndrea thanks for the shout out! Looks like Flex paid your Jan. rent. Happy New Year and keep Flexing :muscle::skin-tone-2:

@ULoveDeAndrea Hi Dee, looks like our team resolved the issue. Let us know if we can help with anything else!

@ULoveDeAndrea Hi Dee, we're working directly with you to get a solution out as soon as possible. Please check your email.

@ULoveDeAndrea Hi Dee, we're sorry to hear that. Please let us know what the error was by submitting a request in the app, and we will get back to you right away.

@zoesmommy23 I am seeing a couple of tickets and responses. It looks like you wanted to reschedule a payment and we let you know it was not requested in time for us to make that change. Is there anything else you are looking for?

@getflex_hq i sent tons of emails

@zoesmommy23 did you get a response?

@SomePeculiar Hi Ciabatta​, Please re-apply to see if you qualify.

@getflex_hq am I able to connect my account to pnc manually?

@Tessy1908 this has been resolved, correct? If not, please respond to the latest ticket. Thanks!

@getflex_hq again no one is responding to my messages. I have been emailing since this morning and i have not gotten a response.

@cobreed5 I am not finding an account under your name. Can you DM us your email address?

@getflex_hq never gotten any response to any emails just they'll get back to me asap which was hours ago

@Tessy1908 we are only able to make payments via ACH or e-check. Please ask your property management to enable and let us know!

@getflex_hq again I’m not getting any real help or answers from you guys. I keep getting generic responses. @FinancialStudio @shannonfaustin @Ryan_Falvey this is the company you invested in. Can any of you get answers faster???

@Tessy1908 sorry to hear you have not had a good experience. Can you DM your email address? I will look into your issue and get it resolved ASAP.

@getflex_hq a customer service agent needs to contact me immediately. The lack of communication is beyond unprofessional when you are dealing with people’s money and homes!!! @Ryan_Falvey my experience has been horrific!! As an investor, what’s your take???

@zoesmommy23 @zoesmommy23 this issue should be resolved. Please check your Flex app to confirm.