hostnine

Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: hostnine.com

@Scholty That sounds rough send us a DM with the ticket ID and we can take a look.

Almost done with @hostnine Customers website is down for a week. Yeah, it's a hardware problem. Can we close your ticket? NO - it is not working. Oh - let us open a ticket for advanced tech support. Can we close your ticket now? Used to love them and recommend them...

@matthk We located the DM you sent to us and have replied to it.

@hostnine But I can’t reply via email, because you’ve still not taken the ban off the email server. See the problem? (I’ve DM’d)

@hostnine Once I would tell EVERYONE how good HostNine was because I’d finally found a web host with highly technical, problem-solving support-chat staff who always go the extra mile. Now, it’s worse than GoDaddy 🥺. A customer/evangelist for almost a decade, and I’m about to go.

@matthk Hello! If you have an active support ticket you can reply via through your email, or login to your Client Area go to the ticket section, and click your ticket number to reply. Regrettably you cannot send email directly. Could you send us a DM of your ticket ID? Happy to help.

@hostnine Can’t reply to tickets in my support page (says I don’t have permission??). Can’t reply to support emails from my work address as you’ve banned our entire email server (and it’s been WAY MORE than 24hrs). And now I see emails to you from my gmail don’t even get through. 😢

@sazzadhossain Hello, We unfortunately do not have support for Letsencrypt SSL at this time. We do apologize.

@hostnine do you have letsencrypt auto cert bot for your reseller accounts?

@montrealdesign Hello Bobby, Thank you very much for sending us the Ticket ID. We will be glad to work to get this escalated and reviewed for you. If you have any further difficulty with this Ticket, please feel welcome to send us a DM/direct message.

@hostnine [BILLING #PPB-250-50681] .. you guys opened up a ticket last week and totally ignored me. ..absolutely brutal communication and service. Next month, I will delete everything from your servers. Now, I have to pay a bill for a service I never received or my sites will be down.

Head's up to web designers & developers out there .. whatever you do, AVOID -> @hostnine Brutal everything .. they leave clients sites go dead .. no communication .. no support whatsoever. #garbageHostingCompanies

@DucktoesCalgary We promise we're here to help! Try using the "new customer" option in the chat and let the agent know what happened. They can get you connected!

The support at @hostnine Is not working and we need it desperately. Email cathie@ducktoes.com

@ProphecyHub Hey Sam, you can reach our chat support by navigating to chat.hostnine.com and using your login credentials. If you don't remember them the "New Customer" tab will also connect you to our agents who can find your account.

@jitendrajain The url will be account specific for your server. If you want to send us a DM/direct message with your email or domain name associated with your hosting package, we'll be happy to get you the url.

@hostnine What is url for cpanel with https?

@hostnine Hi can you enable ssl for all subdomains like cpanel, webmail and other ports?

@lordofseo We only offer a free SSL on our Enterprise shared hosting package. hostnine.com/shared/

@lordofseo Hi, can you clarify your request or send us a dm of what you are needing. The server hostname would not normally have an SSL.

@NeuClix We do not offer free SSLs for our hosting. We are happy to assist you in installing an SSL certificate that you provide, though. - Mel

@hostnine I have been a client for a long time and have been asking for the ability to add SSL from lets encrypt for free. Get nothing but lies. You're going to lose my business. If there's some way of applying a free SSL please let me know.

@StormJewel Hi @StormJewel, I am so so sorry to hear that. Can you send us a DM so we can start looking in to this? We definitely want to help!

@hostnine it's impossible to email you, log in or get a password reset or get support so I can't pay. I've even tried creating a new account with support but I don't get a confirmation email. And now you've suspended my site :-(

@JohnyMoz Hi John, we are sorry to hear if you're experiencing an issue with your site and/or server, we would like to help. Could you send us a DM with your ticket ID number and domain name so we can get some attention on it and have someone to check it out for you?

@zeno001 Hi Alan, If you have had trouble connecting to live support, please click the "new customer" tab on this link: chat.hostnine.com This will get you to the next available agent as quickly as possible.

@hostnine Having problems getting your chat support to work. I need to renew an SSL certificate today.

@lordofseo It seems you are asking about the autorenewal of Let's Encrypt SSL Certs. We currently do not offer that. If you do have an SSL from them though that you need installed, our support team can take care of that for you.

@lordofseo If you have an SSL certificate that is not expired, you are welcome to use it on your server. Contact Live Chat Support they can create a ticket for you to have the SSL certificate installed if you need assistance.