iiNet

@22DanielleM Hey Danielle, we can look into this for you, send us a DM and we'll go from there.

@iiNet hey…is there any particular reason I’ve had the latest invoice sent to me every day over the last 3 days?

@KeynanPratt Hi Keynan, we can get your connection back up to speed. Send us a DM and we'll go from there.

@meecob We can help with your account from here. Send us a DM and we'll get started.

@iiNet I'll be reporting you to the Telecommunications Ombidsman tomorrow. Get ready.

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@TheLlamaKingg Hey Aaron, we're here to help! Let's take a look at your reference number and get your Vision box working as it should. Please fill in the following form and we'll get started.

@iiNet Dm sent. But I dont have my hopes up

@stueyissickofit Your reference number for this is 491270395.

Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.

@stueyissickofit Hi Stuart, let's get your eSIM working. Send us a DM and we'll go from there.

@Books4566 We can help get your connection back online. Send us a DM and we'll go from there.

@iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.

@DWnorthfield Hi Darren, we can make sure that your billing is all in order during your new move. Send us a DM and we’ll look into it right away. To make sure your personal info is kept safe, we recommend deleting or editing your post as it contains some of your personal details.

@iiNet you need to word your sms/emails better! this made me think my internet had been cancelled/drives unnecessary calls to you.What is should say is ‘we disconnected your old address as you moved’ Also can you confirm I’ve not been billed for the time between move and now?

@skyfire747 Hey Anthony 19 years is a great innings for a modem, but you're right that it may be time for a new one. Drop us a DM and we can help with checking out your line for any upgrade eligibility as well as arrange for a modem upgrade.

Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.

@supercujo We're here to help get your connection back up to speed! Drop us a DM, and we'll get the ball rolling.

@iiNet what's going on with internet in Perth? Paying for 100Mbps

@brendantully00 Hey Brendan, we no longer manage iiNet domain emails. If you're sure that the email is still active and should be able to receive mail, best for you or the owner of the address to reach out to The Messaging Company, as they'll be able to assist. See: help.iinet.net.au/iinet-email-me…

@iiNet trying to email a user on an iinet.net.au address from gmail, its bouncing back, error on your end: 451 combined_long ratelimited ] [mx-20.au-east.atmailcloud.com. 13.237.46.187: 451 combined_long ratelimited ]

@gReb3l Hi Greg, we certainly want to see this all sorted out for you and your connection up and running as quickly as possible. Send us a DM and we'll follow this up for you.

Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

@TejasRDedhia Hi Tejas, let's get your connection back up to speed. Send us a DM and we'll go from there.

speedtest.net/result/1791112… #speedtest @iiNet - I am paying for 50 mbps and this is the value for money I am getting

@Anothergamer00 Hi there, we've responded to your DM. We'll continue to lend a hand to get your connection working as it should over there.

@pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

@iiNet internet appears to be working fine. But I can't play EA FC 25 or Fallout76. Neither game will connect. Hotspot my phone to my gaming PC and disable ethernet connection - both work perfectly. Ideas?

@pduthie_au Hi Paul, we've received your DM and we'll continue to help you from there.

@imcyph Hi Cyph, no need to change providers, we can help with anything happening with your service. Drop us a private message and we'll continue from there.

@iiNet fuck you let me switch isps i hate you so much

@KresojaMarijo Hi Marijo, let's find out for you and get your service back up and running. Drop us a DM and we'll take it from there.

@iiNet, what's the story with the internet outage again in Lyneham ACT?

@naturestudyd Hi DM, we're keen to look into what's happened here and get to the bottom of this for you. Send us a DM and we'll take it from there.

When you call @iiNet and customer service rep tells you "we have no complaints department" and "no supervisor".. Vince is da boss! 😂 Vince is lying so much.. You Will Give Me My $89.99 Back!

@DWnorthfield Thanks Darren, good luck with the new move!

@iiNet great service from Jatin on your house moving team, very patient and thorough and made everything easy to set up my move and new plan ⭐️⭐️⭐️⭐️⭐️