Jadu, A Netcall Company

Accessibility isn’t a checkbox - it’s a culture. Together with our partners at @ShawTrusta11y, we’ve created a powerful new short documentary film that shares the real-life experiences of blind and visually impaired individuals navigating the digital world. Their stories remind us that accessibility isn’t about compliance. It’s about inclusion, independence, and empathy. Watch the full video: bit.ly/4qIQKke Because accessibility isn’t a problem to be solved. It’s a culture to be built. #NotACheckbox #Jadu #ShawTrust #AccessibilityCulture #DigitalInclusion #InclusiveDesign #WebAccessibility #AccessibleWeb #Accessibility

Did you know Jadu is now part of @Netcall? Since joining the Netcall family, we’ve been combining Jadu’s expertise in digital service delivery with Netcall’s powerful AI, automation and customer engagement platform, Liberty. Together, we’re helping organisations deliver smarter, faster and more connected services - from the digital front door right through to back-office automation. It’s all about making work easier, enhancing experiences, and providing teams with the tools to achieve better outcomes at scale. Learn more about how it all works together 👉 hubs.li/Q047yLWm0 #Jadu #Netcall #AI #Automation #DigitalTransformation #CustomerExperience

LGR is happening now - and services can’t stop during transition. That’s why we’re hosting a peer session with Netcall, bringing councils together to share practical approaches to maintaining service continuity during reorganisation. This is a space to learn from peers, compare approaches and build confidence in managing change safely. 📍 Brooklands Hotel, Weybridge 📅 15th April 2026 🕘 09:30 - 14:00 Places are limited. Reserve your place: hubs.li/Q047WWrH0

Local Government Reorganisation (LGR) is a once-in-a-generation opportunity - but only if digital is done right. In this blog, David Eaton, Director for Public Sector, explores the key digital priorities that will shape England’s new authorities, from reducing legacy systems to introducing AI responsibly and building truly connected services. For councils navigating LGR, the challenge isn’t just structural change - it’s delivering better, more efficient services from day one. Read the blog to learn more 👉 hubs.li/Q047z6zG0

🚧 Smarter services, happier residents 🚧 Staffsordshire County Council has transformed how citizens engage with local highways, by implementing Community Central, created in partnership with @brightlysw and Jadu. The platform makes it easier for residents to report potholes and other issues, track progress in real time, and stay connected through a visual, user-friendly interface. Councillors also get better visibility with a dedicated members dashboard, boosting accountability. Read the full case study: bit.ly/4br5oqS

🚦 Join us for 'From Black Box to Green Light: Shipping AI with Confidence'! AI is easy to demo, but how do you trust it in the real world? Paul Stanton, Head of UX, R&D & AI at Jadu, will share how we moved from “black box” AI models to clear, reliable confidence signals that teams and customers can depend on. Learn how to reduce delivery risk, shorten UAT cycles, and go live with AI your users can trust - not fear. 🗓 18th March 2026 | 10:00 - 10:45am GMT Sign up now: bit.ly/4b8infB @DigiLeaders @stanton

South Hams District Council | A Netcall case study 👨‍💻 South Hams District Council is transforming the way it works by using automation to remove bottlenecks and speed up everyday processes. Using Liberty RPA from Netcall, the council has automated repetitive tasks such as data entry, report checking and application administration. Work that once took significant staff time can now be completed quickly and accurately, freeing teams to focus on higher-value work while improving response times for residents. Read the full case study to learn more 👉 bit.ly/4rNQyAu

Digital services just got an upgrade in the Highlands... @HighlandCouncil has launched its refreshed website 🎉 The redesigned site makes it easier for residents to find information, access services and get support faster, with simpler navigation, clearer content and a mobile-friendly design. It’s excellent to see the council continuing to evolve its digital services and create a clearer, more accessible “front door” for the community. Check out the refreshed site 👉 hubs.li/Q046vGQd0 #TheHighlandCouncil #ScotGov #LocalGovernment #DigitalTransformation #Jadu #Accessibility #DigitalServices

Join our upcoming Customer Masterclass with Paul Johnson, Customer Success Consultant at Jadu, where we’ll explore how to create Galaxies in Jadu Central. 📅 10th March 2026 ⏰ 11am GMT Register now: bit.ly/4rfakE4 *Please note, this session is for Jadu customers only and all other registrations will be cancelled.

Congratulations to our customers recognised at the iESE Public Sector Transformation Awards last night 🎉 A special shoutout to: 🏆 Lichfield District Council - Winner of Council of the Year 🏆 Runnymede Borough Council - Winner of best use of Digital Technology & Data Insight We’re also incredibly proud that many of our customers were nominated across multiple categories. Congratulations to all the nominees and winners 👏 #LocalGovernment #DigitalTransformation #PublicSector #iESEAwards

People don’t search anymore - they ask. Agent-Ex: Search turns a simple search box into a genuinely helpful digital assistant - effortless, personal, and designed for questions that matter. Watch the video to learn more: bit.ly/3MlWe5e #AgentEx #AgentExSearch #Jadu #AI #ArtificialIntelligence #HigherEd #LocalGov #AccurateAnswers

AI is easy to demo, but hard to trust. How can organisations move from experimentation to live, customer-facing AI safely? Join Paul Stanton, Head of UX, R&D & AI at Jadu, on 18th March 2026 at 10am GMT for 'From Black Box to Green Light: Shipping AI with Confidence', as part of @DigiLeaders #PSAI Week. Learn how to: • Evaluate AI performance in real-world environments • Build repeatable confidence signals for teams and stakeholders • Reduce delivery risk and accelerate safe go-lives If you want to ship #AI that customers can trust, this session is for you. 🎟 Sign up now: hubs.li/Q044mRl-0

How can service design amplify digital transformation in local government? 💡 In collaboration with @medway_council and @psfnick this webinar showcases how Medway has leveraged service design and Jadu Connect to transform services, save money, and make life easier for residents. Highlights from the session: • How Medway’s service design approach has evolved since 2016 • Using Jadu Connect to migrate 29 forms and 72 workflows in just six months • Achieving £55,000 annual savings through smarter digital processes • Building a council-wide culture of user-centred, scalable service design 🎥 bit.ly/3MBmed3

BLOG: Why traditional site search is quietly failing users ❌ For years, website search has been viewed as a basic function, rather than a strategic asset. Most of the time, they function ok - it exists. Since it rarely draws attention when it fails, it's often left unchanged. But for many organisations, traditional website search is quietly failing the people who rely on it most. Most search bars are built on a very simple premise: match keywords to indexed pages and return a list of results. This approach hasn’t changed - ever. So, what is the problem? Users have changed. Read the blog to learn more 👉 hubs.li/Q042-Cgd0

Swindon Borough Council: 8 years of transformation and a renewed focus on people, culture, and leadership. At our recent 'Transforming Swindon' event, Sam Mowbray, CEO of @SwindonCouncil, reflected on the council’s journey from paper-based processes to digital-first services, powered by Jadu Connect. Sam’s insight is clear: technology alone isn’t enough. True transformation happens when people, culture, and leadership drive change. Read the blog to see how Swindon Borough Council built sustainable, measurable impact across services 👉 bit.ly/4tfgdTR #DigitalTransformation #LocalGovernment #LocalGov #Jadu #JaduConnect #PublicSector #ServiceDesign #Leadership

Accessibility isn’t a checkbox - it’s a culture. Together with our partners at @ShawTrusta11y, we’ve created a powerful new short documentary film that shares the real experiences of blind and visually impaired people navigating the digital world. Watch the full video: bit.ly/3OjHcNT Because accessibility isn’t a problem to be solved. It’s a culture to be built.

Measurable transformation in action: How @SwindonCouncil is delivering real results with Jadu Connect ⚡ Swindon’s digital journey isn’t just about technology - it’s about better outcomes for residents and colleagues alike. From digitising workflows to automating approvals, Jadu Connect has enabled the council to: - Reduce complaint resolution times by 30% - Handle 23,000+ monthly waste bookings online - Save thousands of staff hours through low-code workflows - Deploy new services in days, not months Read the full blog 👉 bit.ly/4teQ4V3

From chaos to calm: How @SwindonCouncil transformed waste services ♻️ In our latest blog, we share how Swindon Borough Council used Jadu Connect to redesign its HWRC service, moving from unmanaged, high-stress queues to a calm, accessible, digital booking experience now described by residents as a “godsend”. As Christabel Banks-Coffey, Principal Waste Manager, puts it: “We’ve moved our traffic from the road onto the website - and from chaos to calm.” Read the blog 👉 bit.ly/45Q3ugc #LocalGovernment #DigitalTransformation #WasteServices #ServiceDesign #PublicSector #JaduConnect #CouncilInnovation

We’re proud to see @Hillingdon go live with the first phase of its refreshed website, designed to make it easier for residents to find information, complete tasks online, and access services with confidence. Importantly, the improvements have been shaped by resident feedback, with input from Hillingdon’s Accessibility and Editorial Panel helping to ensure the site works for everyone. This launch marks an important milestone in Hillingdon’s wider digital transformation and its strategic partnership with Jadu, laying the foundations for continued innovation through 2026 and beyond. View the new website 👉 bit.ly/4kc1IvV #LocalGovernment #DigitalTransformation #Accessibility #UserCentredDesign #PublicSectorDigital #AccessibleDesign

What does real digital transformation in local government look like in practice? At @SwindonCouncil, it has meant redesigning over 200 services, empowering 1,600 colleagues, and delivering high-impact outcomes for residents - all powered by #JaduConnect. From processing over 20,000 business grants during COVID-19 to handling 1 million+ bookings for the Household Waste Recycling Centre, Swindon has used low-code technology to move faster, ease pressure on teams, and put residents at the centre of service delivery. This is a powerful example of how the right platform, paired with strong service design and collaboration, can deliver lasting change. Read the full blog 👉 bit.ly/4b15mWV

It was great to be at #UKGovCamp in Birmingham last Saturday - our first time attending, and we had a brilliant experience! David Eaton and Alison Hook were in attendance, spending the day talking with customers, meeting new faces, sharing experiences, and learning from others across local and central government. Thanks to everyone who organised and took part.