Mettle

@craig100 Hi Craig, the Mettle account is accessed via the Mettle app, which would require a mobile device to download.

Dear @joinmettle, how come you have to use a phone to open and account. I don't do business on a phone! How do I open an account in a normal web browser?

@ItsMeChalks Hi Danny, can you try emailing support@mettle.co.uk please.

.@joinmettle I’m trying to report a fraudulent transaction on my account (well actually three) but I get stuck on this screen. It doesn’t do anything else?

@moonpunk in touch with an update as soon as possible and we appreciate your patience. 4/4

@moonpunk can take some time. We’re unfortunately not able to provide an update on the status of your application or how much longer it may take for a decision to be made, which we hope you understand is only because we must follow the same review process for all customers. We’ll be 3/4

@joinmettle can I ask how much longer I have to wait for you to process my application? It’s been almost 3 weeks now!!

@tokentemptressX in touch with an update as soon as possible and we appreciate your patience. 4/4

@tokentemptressX can take some time. We’re unfortunately not able to provide an update on the status of your application or how much longer it may take for a decision to be made, which we hope you understand is only because we must follow the same review process for all customers. We’ll be 3/4

@LowCapGod1 Hey, we're sorry to hear you had an issue with your transaction. If you've not already spoken to our support team please can you drop us a message in-app or email support@mettle.co.uk

@KeithLeisure Hi Keith, thanks for contacting us. The best way to contact us is through our in-app chat. Just tap 'Get help' on the Account tab and one of our team will be happy to help. ​ Alternatively, you can email us on support@mettle.co.uk. Thanks, Mettle

@joinmettle Hello? I need to know if your service is down.

@KeithLeisure support@mettle.co.uk. Thanks, Mettle 2/2

@KeithLeisure Hi Keith, thanks for contacting us. Our service is fully operational. The best way to contact us is through our in-app chat. Just tap 'Get help' on the Account tab and one of our team will be happy to help. ​ Alternatively, you can email us on 1/2

@ProjectManCraig you're concerned that someone else is accessing your account, you can manage your app sessions by going to the Account screen, selecting ‘Security and settings’ and ‘Manage sessions’. Removing a session will log that device out of your account. Thanks, Mettle 3/3

@ProjectManCraig if you still don't recognise it, we’ll raise a fraud case for you. ​ If you believe your card or account has been compromised, please contact us immediately. You can also lock your card at any time in the Mettle app. Just go the Account screen and tap ‘Lock card’. ​ If 2/3

@joinmettle card has been cloned and activity being used now - can you advise me on what to do ?

@UlfetC team will be happy to help. ​ Alternatively, you can email us on support@mettle.co.uk or call 0800 0987 765. Thanks, Mettle 2/2

@UlfetC Hi there, thanks for contacting us. We are unable to discuss this issue further on this platform, could you please contact us directly so that we can look into this? The best way to contact us is through our in-app chat. Just tap 'Get help' on the Account tab and one of our 1/2

@joinmettle could you please help me ? Facebook is continuously taking money from my account which I didn’t understand

@nath_ryall Hi Nathan, thanks for reaching out. We apologise for any delay in our team getting back to you. Although we cannot discuss your account information on this platform, we have followed up via in-app chat and hope this helps. Many thanks, Mettle