LA for 365 Support

[status] Resolved: Following a restart of the underlying services, we are no longer observing any of the reported issues with the platform. Incident Resolved stspg.io/263hrn2pvmsv?u…

[status] Investigating: We are continuing to investigate this issue. stspg.io/263hrn2pvmsv?u…

[status] Investigating: Our third-party service provider is experiencing technical issues with logging in. Users may be unable to sign in or get kicked out of the Conversational Cloud and in the Live Assist Chat Widget. We will provid… stspg.io/263hrn2pvmsv?u…

[status] Scheduled (Jul 28, 2024, 05:00 UTC): Our partner is performing a scheduled upgrade to enhance the Analytics Builder reliability and performance. The upgrade is in the platform's backend and will not modify its functionality o… stspg.io/p7849ny7350l?u…

[status] Resolved: Following the corrective actions taken by our Engineering team, we observed a full recovery. If users are still facing issues, we recommend clearing the cache and cookies. If third-party bots are in use, we recommen… stspg.io/n9v5c3vvh531?u…

[status] Monitoring: The fix has been implemented, pending full system recovery . We have taken actions to remedy the experienced issues, and are currently seeing significant improvements with overall performance and system health. Cu… stspg.io/n9v5c3vvh531?u…

[status] Investigating: We are experiencing technical issues with login. Users may be unable to sign in or get kicked out of the Conversational Cloud. Our engineering teams are working to resolve the detected issue. stspg.io/n9v5c3vvh531?u…

[status] Resolved: Our engineering team's measures to mitigate the issue were successful, and the timestamp of the mitigation action is 01:44 PM ET. If you experience any further issues, please contact us at support@liveassistfor365.c… stspg.io/2h7xjvtr29wy?u…

[status] Investigating: We are continuing to investigate this issue. stspg.io/2h7xjvtr29wy?u…

[status] Investigating: We are experiencing issues with the Conversational Cloud platform. Agents may experience latency within the Agent Workspace for Messaging, widgets failing to load, and an error message stating, "Please wait whi… stspg.io/2h7xjvtr29wy?u…

[status] Completed: The scheduled maintenance has been completed. stspg.io/qyb9kx94cdvn?u…

[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/qyb9kx94cdvn?u…

[status] Scheduled (Jun 23, 2024, 05:00 UTC): Our partner is performing a scheduled upgrade to enhance the Analytics Builder reliability and performance. The upgrade is in the platform's backend and will not modify its functionality o… stspg.io/qyb9kx94cdvn?u…

[status] Resolved: All of our systems and services remain fully operational. In case you encounter any issues, please contact Live Assist Technical Support at support@liveassistfor365.com stspg.io/tq3xxf63cxvp?u…

[status] Monitoring: The fix for this has now been applied to the EMEA region, which completes all regions. We are monitoring to make sure it is working as expected. If you are still experiencing any issues, please contact Live Assis… stspg.io/tq3xxf63cxvp?u…

[status] Investigating: We have received reports that some are experiencing issues with the Admin Portal. Users may be unable to log in. Our engineering teams are engaged, and an investigation is underway. If you experience such issue… stspg.io/tq3xxf63cxvp?u…