London North Eastern Railway

⚠️#LNERUpdate Services are currently disrupted due to a person being hit by a train between #Durham and #Newcastle Trains will be delayed when passing between these stations. Services may also be altered or cancelled at short notice. ℹ️ For further info: lner.co.uk/travel-informa…

🎟️ #LNERUpdate Due to the severity of today's disruption, tickets for travel on Monday 23/03 will be valid for use on Tuesday 24/03. If you no longer wish to travel, you can obtain a full refund on your unused ticket through your point of purchase.

You can contact the Samaritans on 116123 free at any time, on any phone. The CALM Helpline number is 0800 58 58 58, or 0808 802 58 58 in London. You can also visit their website thecalmzone.net for confidential Webchat.

⚠️#LNERUpdate Services are currently disrupted due to a person being hit by a train between #Durham and #Newcastle Trains will be delayed when passing between these stations. Services may also be altered or cancelled at short notice. ℹ️ For further info: lner.co.uk/travel-informa…

@CroadArron Hi Arron, that's lovely to hear! Thanks for taking the time to share this with us. If you would like to praise the team formally, please do visit our Customer Feedback page lner.co.uk/support/custom… to nominate them to receive recognition for their work. ^Emma

@LNER special praise for the crew onboard the 15.30pm from Kings Cross. Amazing service and felt massively well looked after. Definitely 5 stars 🌟

@graceloisrowe Hello, at the moment there is a block on the line whilst the issue is being investigated. We therefore do not have an ETA for when services in the area will be on the move again at this stage, apologies. Please listen to announcements from your onboard team. ^Emma

@LNER good evening, is there any word about when the 19.00 train from London King's X (departed at 16.00) is due to arrive at Newcastle will be scheduled to arrive? I can see from your tweet that there are issues with the route, but just trying to arrange arrangements for after

@DenchMatt88 Thank you, Matt. This is currently still under investigation. Once we understand what the service has struck then we will update further. ^Emma

@LNER Itnseems as if its the teain i am on. Do you know if this has damaged the train @LNER? Hope for everyone's sake it's an object. Hope the driver is ok

@LNER, I'm on the 18:24 Newcastle to King's X. Just stopped outside Newcastle without info from manager or train crew. Update please?

@kshcp14 Our 'Eleanor' Azuma is unfortunately not out and about on the network today ^Emma

@LNER where is Elenor today and i can not go to peterborough till next week now?

@PLewis1975 Stop boards on each platform, which are generally different for each train type, are used to ensure consistency with train stopping locations and to align with the zones marked on the platform. I can certainly pass on your feedback, however, Pete. ^Emma

@LNER Yes, your rationale placement of train stop positions is clearly flawed and not consistent as you state. Why can’t you stop closer to the footbridge in Grantham?

Hey @LNER why does the 5 car train stop soooo far at the end of the Grantham platform 2? It’s a long distance to the pedestrian overpass, @Hull_Trains 5 cars stop right next to the overpass 🤷‍♂️

@pocklington1 Hi Samantha, thanks for sharing this with us! I will pass on your praise the team now ☺️

@LNER recognition to Hayley & Josh on the 1133 KGX-NCL coach L today. Great staff & service

@OneAboutSue Hi Sue, there was a police incident earlier, but this has now been cleared. Is this what you were referring to? ^Nicholas

@LNER are your trains affected by the issue at Retford station?

@ChystayaYoung Good afternoon Skye, how can I help? ^Nicholas

@LNER can I get some help and advice please

@sarley73 Hi Ash, speaking with the Train Manager, Coach C is half reserved and half unreserved which is where we believe this issue lies. It's likely what you saw was customers wanting to sit in their reserved seats. I hope this clears this up. ^Nicholas

@LNER - really poor service this morning . Got on the late 0955 NCL to KGX this morn - coach C unreserved coach right . At York these green lights turned red and elderly people turfed out of seats as these now reserved from York - why ?

@dogsofsnore Good afternoon Tony, we have a CafeBar that you can walk to or you can use the Lets Eat At Your Seat by scanning the QR code in front of your seat. They will bring your order to you. ^Nicholas

Hello @LNER is there a trolley service on the 1058 Newcastle - KX today?

@PLewis1975 How can I help further, Pete? ^Nicholas

@LNER Soooooo ???

@sarley73 Good morning Ash, I am investigating this with the onboard team and I will reply as soon as possible. ^Nicholas

@tutor2u_graham Good morning Graham, thank you for spending the time to give feedback about Owen! I will be sure to pass this onto him and his team. Thank you again Graham, ^Nicholas

@LNER Can you pass my immense thanks to Owen at Newcastle this morning. I got confused about my train time; missed it; liaised with passenger assistance; changed my ticket and help me get on. He’s a star

@DeeJayLen I'm not sure I understand, sorry Mark. Have you tried putting the departing station and destination station on your booking? ^Josephine

@LNER absolutely brilliant ploy. You have a complaints line that doesn’t let anyone get past the second page. You can’t enter anything into a compulsory question.

@kshcp14 I know she's our amazing mascot 😊