Louise Cullen

@SkyUK Hi. When does the Disney+ free subscription begin? We have HBO Max as of last Friday. Thanks

@PalaceAndOpera hi, can you tell me what time the Sunday matinee show for Matilda will finish by. Thanks

@northernassist I know it calls at Ince after Appley Bridge, 3 stations further down the line ! I travel twice a week on this service. However the app is still not accurate.

@looeeezzcee It calls at Ince after Appley Bridge. It was running only from Ince but has since then been cancelled unfortunately. The next one from Appley Bridge to Manchester is at 0953.

@northernassist That makes no sense at all. My journey on the app states from Appley Bridge to Manchester. Not from Ince, It’s 3 stations further down the line. The Southport to Manc service isn’t running! Wigan to Manc is, that’s different!

@looeeezzcee It is running from Ince that is why it will show that on the app.

@northernassist The 08:53 is still showing as running on the app. Please advise asap.

@northernassist The app needs updating then…

@northernassist The app needs updating then…

@looeeezzcee Hi Louise, the next train running from Appley Bridge to Manchester will be at 0953.

@northernassist as the app keeps changing, I’m unable to see if the 08:56 from Appley Bridge to Manchester will be running, with all trains before that being cancelled. Can you advise if this is due to go ahead or not?

@northernassist Replacement bus service to where? From Appley Bridge to Wigan or Manchester?

@looeeezzcee Hi, sadly not. There will be a replacement bus at 0831.

@marksandspencer fantastic service from Ace and Mia in your Spinningfields food store earlier today! Right in the middle of the busy lunch period, went above and beyond!

@Vitality_UK hi. When completing the health questionnaire, after Q5, the app jumps back to the rewards page. I want to order a new Apple Watch. How do I do that if the questionnaire doesn’t continue? Thanks

@northernassist any update on when the train currently sat looking over Castlefield Bowl will eventually get to Deansgate. The conductor says he has no info. Apparently it’s a build up of traffic at Oxford Road? Should have arrived at Deansgate at 09:13, now 09:48. Grim as hell!

@northernassist This one still hasn’t been approved. I’m just going through my backlog of delay repay claims whilst sat in the Oxford Road backup chaos this morning.

@looeeezzcee It was approved at 2101. You can speak to our delay repay team by calling 0800 200 6060, they will be able to confirm.

@northernassist cancelled trains and delays of over 30 mins yesterday due to ‘issues’ around Appley Bridge. Interestingly your delay repay service has rejected my claim because the ticket I’ve purchased and shared with you isn’t sufficient? What else do you need. This is a delay tactic to stop paying out what you are entitled to do so and it’s wrong!!! My ref is NT-0560-821-347. I don’t want to have this rejected again for providing you with the correct information. This is every single time and I’m beyond bored of it now.

@northernassist At what time because I haven’t received a notification to say this

@looeeezzcee Hi Louise, I have checked your reference number and can see this claim has been approved on the 21/01/26.

@northernassist It’s a weekly ticket. I’ve provided a copy of the purchase receipt email and screenshots of the ticket from the app. Apparently this isn’t enough evidence of purchase or travel on the day.

@looeeezzcee Is it a season ticket you are claiming delay repay on?

@northernassist T-0560-821-347

@looeeezzcee I can't seem to see the post with it in.

@northernassist It’s in my post.

@looeeezzcee Hi Louise, what is your claim ref please?