mountainbuggy

The tough and resilient mountain buggy. Over 25 years of making specialised multi terrain pushchairs. Made tough, stylish and durable. @mountainbuggy #mountainbuggy #multiterrain #offroadbuggy #london #lewisham… instagram.com/p/B9ZGMiJgMnv/…

@Rubixx87 Unfortunately, we are out of stock at the moment. MBx.

@mountainbuggy Wales, UK

@mountainbuggy - hi where can I purchase a new hood for my duet 2.5? Checked online but says unavailable in my region. Thanks

@michellebnr Hi Michelle. We do sell a storm cover for our duet™ buggy. MBx.

@mountainbuggy can you tell me if you do rain over for my duet please?

@JussiRoine @MariusAgur Hi Jussi. Have you contacted our care team regarding this? The email is care@mountainbuggy.com they will be able to assist. Thanks MBx.

@clare_lorna Hi Lorna, Sorry to hear this. Please email our care team at care@mountainbuggy.com and they will be able to assist you. MBx

@mountainbuggy Hi we are travelling to America next week and my suncover/rain cover pouch for our nano has broken today as one of the Velcro tabs have come off. Is it possible to get a replacement bag/pouch? Many many thanks, Lorna 🙂😬 🙏

@Namraharual Hello. Our retailers might be in stock of the swift™. You can use our store locator on our website to see your nearest retailer. MBx

@mountainbuggy any word on the below?!

@victoriabravery Hi Victoria. So sorry to hear this. Could you please provide me with your ticket number and I can follow up with our care team. katie | MBx

@mountainbuggy I love your pushchair but customer service is the worst ever experienced! Only half an order arrived, no response to my emails. I’m moving countries on Saturday & really need to chase up the replacement parts!

@MeticulousMedia Hi there, Sorry to hear this. Please contact our care team via the online form on our website, this can be found under contact us. Thanks. katie | MBx

@melsays Hi there, DM us on Instagram and we can discuss! katie | MBx

@peterpenguin Hi Peter, Could you please let me know where you are based and I will follow up with the relevant care team. We're sorry about the delay. katie | MBx

@mountainbuggy any chance someone could respond to my issue? Your automated system said someone world get back to me within 48 hours, its been a week! #514907

@lauhdez hey laura, if you direct message us on facebook we can send you the instruction manual :) (unfortunately the file is too big to send via twitter) MBx

@mountainbuggy hey, we cant find how to reattach the seats for our duet, we remove them for the infant car seats pls help!

@RobWilsonLondon @philandteds hi Rob, we are so sorry you have not has a response! i am escalating your request with our care team and they will get back to you as soon as they can. thank you, MBx

@mountainbuggy @philandteds hey can you get someone from customer service get back to me I have been chasing them about 2 missing hoods for my duet for 3 months!!!! Ticket #494712

@charlie1609 Hi Charlotte, i can see your request has already been escalated with our care team, they'll respond as soon as they are able to. MBx

@mountainbuggy Thanks but still no idea if the brake part has been ordered or dispatched? Please can someone help/ get in contact with me? This is very poor customer service ☹️

@mountainbuggy can you help with my request for a new brake for my mountain buggy urban jungle please? Number 508097 Thank you

@AbbyLepold hi there, we are so sorry for the delayed response! i am escalating your request with our care team and they will get back to you as soon as they can. thank you, MBx

@mountainbuggy Hello! I still have not heard back regarding ticket #503599. I need replacement parts that are not available for purchase on your website. I have been waiting since December 17 for a reply. Please respond!

@mountainbuggy I am having lots of trouble getting a response to my customer service inquiry from December 4, 2019. When I call the customer service number for North America, no one picks up! I need replacement parts that are not available on the website. Please help!

@heatherduns my mistake, so sorry! yes, the skis can be used on any wheels that are between 5-16" (this means, both nano and duet are compatible). so sorry for any confusion! MBx

@BenjaminWajdner it depends on where you're based and what retailer you go to but the change rolled out in October 2019!

@BenjaminWajdner 2/2 i will raise your ticket number with the care team and we'll see if we can track down those swatches! feel free to direct message us on FB if you have any more questions or are looking for more info about our fabrics :) MBx

@BenjaminWajdner 1/2 unfortunately i can't see the details of your ticket from my end but if you're inquiring into uj fabric, it was recently updated to a high performance nylon, making it lighter (it takes off 0.7kg of uj's total weight!), stronger, water resistant, and easier to clean...