MSI USA Tech Support

@IgnaciousIRL Oh no! Please DM us your previous RMA number and we can look into it for you.

So @msiUSA_Tech I just got a laptop back from the shop and it looks like the issue I sent it for is persisting.

@MakoShironari Please DM us your previous RMA number so we can check to see what your options are.

@msiUSA_Tech I just sent my graphics card for repair back in March. Not even 3 months later it’s already stopped working again. I went through the proper rma service that was supposed to fix this problem. Please advise?

@gladel youtube.com/watch?v=NWosVI…

@msiUSA_Tech My GF75 Thin updated to Windows 11, but I want to reset it to make it fresh. What is the proper way to do to make a fresh Windows 11?

@ItsChaseShumway Please reach out to our customer service team by phone to request for an accessory order . 1 (626) 271-1004 M-F 9AM-4PM

@nddbulldog If the issue is happening on a non MSI USB DAC as well as well as the onboard audio headers, it sounds like an issue with the headset.

@msiUSA_Tech I have a MSI Carbon Max Wifi x570 and I get pops whenever I listen to audio and watch videos. No pops when there is no audio. It occurs with a usb DAC and from the audio jacks on the mother board too.

@OnlySxnaggy If you just got the monitor, i'd bringing it back to the store you purchased it from or start a return.

@msiUSA_Tech help😭

@msiUSA_Tech my monitor has a green line up and down the screen i had it for not even more then 24 hours

@retrovgamer Can you clear CMOS and try again? If the board is this unstable, I would suggest reseating everything one more time. IF the system is still unstable after the CMOS clear, you may want to speak with your retailer to request for a replacement.

@msiUSA_Tech Now it's not booting at all and just shows -- as a code. 😱

@msiUSA_Tech Working on setting up my Godlike Max. Having a problem with the RAM it will only work if i have 2 sticks in the 2 far right slots. if I add the other 2 sticks of ram it won't start and I get an error code 55. help?!

@retrovgamer Can you load optimized defaults in your bios and then attempt to post with one stick in slot #2?

@msiUSA_Tech Yep that's what I tried this morning

@retrovgamer Are you on the latest bios revision for the motherboard?(7D85vA1)

@msiUSA_Tech When i try to put them in the 2nd and 4th slots like they are supposed to be i get the following codes on the motherboard 00 12 28 4c 55 they cycle a few times and hang on 55

@retrovgamer Can you please advise, where do you have the sticks of memory currently populated?

@msiUSA_Tech cleared the CMOS and was able to get 1 stick running but 2 won't work

#mem" target="_blank" rel="nofollow noopener">us.msi.com/Motherboard/ME… Assuming you're using a 12th,13th or 14th gen Intel K series CPU, the memory kit you are using isn't listed on our QVL list at this time. Since this board has just released, it could likely be that the BIOS does not support the memory frequency at this time.

@msiUSA_Tech Msi godlike max F5-7800J3646H16GX2-TZ5RK model number of ram

@retrovgamer Can you please DM us the full motherboard name and full model number of the memory sticks?

@msiUSA_Tech They are 16gb each

@brian_tollan Can you please DM us the serial number to your monitor?

@msiUSA_Tech Just got the msi Optix mag281urf been playing on it 3 hours max and the screen keeps going black I’m on ps5

@MargaretDo88543 Can you please provide a photo of the issue?

@msiUSA_Tech hiii my laptop goes maroon and unresponsive after I login what should I do 🐒

@Agesilaus687096 Have you attempted a clean reinstall of the driver using DDU? What model of graphics card are you testing in that slot to confirm?

@Temptor10 That is the limitation of that slot in question.

@msiUSA_Tech Regarding the MAG Z790 Tomohawk MAX. If I install a NVME M.2 SSD into M2_1 slot my RTX 3080 GPU will only run at x8? I must be reading this wrong. hoping you guys can clear this up :)

@EreGamer27 We'll be sure to fix the speling! Thank you verry much! :D

@msiUSA_Tech In the MSI center for this laptop, you spelled "Programmer" as "Programer."

Just picked up a high refresh rate monitor but not sure if you're running at that speed? Here's a quick step-by-step on how to adjust your refresh rate whether you're running an AMD Radeon or NVIDIA GeForce graphics card in your system. youtu.be/dwr7tV-KLio

@TheGhostify If you're looking for a replacement I.O shield, please use the following form to submit a parts request order. service.msicomputer.com/msi_user/suppo…

@msiUSA_Tech I just bought a z690-a that did not come with an I/O shield, and I can't seem to find one elsewhere for sale. Is that something you might help with?