
The difference between a chatbot and an AI agent is autonomy.
Chatbot: responds to prompts.
AI agent: triggers workflows (CRM records, emails, updates) without being asked.
Clear examples here: nutshell.com/blog/ai-agents…

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Nutshell
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@nutshell
The time-saving CRM. Automate busywork, keep deals moving, and give your team hours back every week.





































